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March 2024 by Lana P.
I've been getting my medications refilled at the CVS on Tustin Ave in Orange for over 5 years. There's always going to be good and bad days but overall, there has been so many 5 star moments that to only focus on the few times I was disappointed would not be fair. Memorable 5 star service: -Pharmacist was busy at end of shift and could have told me to come back on another day but found time to administered my vaccines. -Staff taking time to search for rebates when my out of pocket fees were exorbitant. -Majority of the time, all my medications were in inventory (this may be more a company wide logistic issue as it seems there is not a system in place to monitor inventory for established patients or alert staff that when inventory is expected to be low to divert some rx to another nearby location with available inventory BEFORE the patient fill date.) -The staff and pharmacists are consistently professional (e.g. dose not routinely turn patients away before closing, does not engaged with patients/customers who are not satisfied (I witnessed a pharmacist redirecting a patient who was yelling at her for something that she nor the pharmacy had control over without changing her tone of voice or demeanor), tries earnestly to fulfill various requests such as searching for old receipts, vaccine records). In summary, the staff at this location have great work ethics, they don't pass the buck or make you do their work, you don't feel like you are witnessing a private conversation in someone's living room or overhearing gossiping in the employee break room when you are waiting in the area. -There were a few times in 2018 or 2019 when I arrived before closing and was turned away/couldn't pick my prescriptions . I just assumed that was their policy. I can't remember the exact details of this particular day but recall the pharmacy manager at that time coming to the counter to introduce her self as I was paying for my prescriptions. She overheard that I had to come back to pick up my prescriptions and inquired about my experience. Without blaming anyone, she took accountability as a pharmacy manager and reassured me that the customer experience will be more consistent and streamline. I've also heed her advice to call before I plan to pick up my prescriptions to ensure it's ready if I have not received a text alert.
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March 2024 by Maya T.
I live nearby and this is my home base for prescriptions. Ron at the pharmacy is an absolute treasure! He is so pleasant with every interaction and put a smile on so many patrons faces while I was there. Such a nice guy. It just made me happy that someone would go out of their way to constantly be so kind, as I'm sure dealing with the public is not an easy task. So thankful for this CVS and employees like Ron!
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March 2024 by Kimberley W.
This is the absolute worst CVS in Orange! Customer service is 0. Go to another store and save being aggravated! Teresa, the store manager is absolutely no help whatsoever!
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December 2023 by Google user
Ceci went above and beyond to assist us. She is such an asset to your store! Because of her I will be returning and sharing my wonderful experience with others!
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November 2023 by Bailey
Ceci went above and beyond to assist us. She is such an asset to your store! Because of her I will be returning and sharing my wonderful experience with others!
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September 2023 by Teri Babb
I was very angryi that I was forced to use self check. I am not a checker or a bagger.¹ the kid helping me was helpful. I still DO NOT want to use self check and with no discount.
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September 2023 by Mary Jalili
They are violating the HIPAA compliance by asking the patient’s DOB and full name while other customers are waiting on the line or sitting very close. They could search the patient by phone number or other identifier.
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September 2023 by Addin Cui
After giving feedback about missing the email receipt, the store manager Kristine contacted me immediately with all the info they could help me with on this. Amazing!
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June 2023 by Mz Lola
Store was clean & the associate that checked me out was very helpful...
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May 2023 by Karen Rowley
Buyer beware, , and don’t let the cashier randomly chat with you !I was charged full price, $80, for 4 solar lights, when they were 1/ 2 priced. Should have been $40.The cashier was chatting me up at the time and I didn’t catch it, i didn’t realize it until a few days later on my bank statement at which time I couldn’t find my receipt so I have no recourse.Not Happy ?
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March 2023 by Patrick Henry
Awesome pharmacy staff! I really liked the technician named Sarah who helped me enroll my medications for automatic refills. One of the best CVS pharmacies in the area!
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March 2023 by William Guevara
As i walked in, the manager yells out loud,"your not allowed in here". I kept my cool . then she anounces security check over intercom. Clearly she had the wrong guy I left and take care of my business right next door at Trader Joe's. Very unproffessional. I work ! Im no theif. ! But today is still going to be a good day.?
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January 2023 by Dee M.
Teresa was very helpful and friendly when assisting at the photo section. Great customer service.
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January 2023 by Nicky
Best place to get vaccinated!
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November 2022 by Nisa H.
Lucy was awesome. She rush out to help me with my pick up and made a phone call to my doctor office. The everything went well with CVS phamacy tonight. Thank you team !!!
