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December 2023 by Sofu Tang
Same Day appointment on the website sucked, never got the schedule done. I went directly to the branch at ~1pm and waited only 10 minutes in the line. The lady is very nice and helpful, it took ~20 min to finish the account opening.
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February 2023 by Shaiza Haque
I definitely recommend coming to this Bank for any questions ask Licha. She’s great at explaining absolutely everything and has a lot of patients and great character. Thank you Licha for the amazing experience!
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November 2021 by Raul P.
I'm extremely disappointed in this credit union. I've been trying to contact them for several weeks now regarding a loan application and no one will call me back. I've contacted their department manager Susana and even their executive manager Tom and I still can't get a message back or get ahold of someone in the loan department. Update: still haven't received a call back. Don't waste your time potential customers.
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August 2021 by Gerry Ansel
The woman I spoke with by phone was ornery and uncooperative.
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August 2021 by LaChaunae L.
Ive misplaced my debit card and my bank has a shared agreement with this bank. I came here at the recommendation of my bank because their closest location is 30 miles away, one way. I'm not feeling my best and I don't have it in me to drive there so I took advantage of this option. Turns out they could only see one of my accounts so I called and had the funds transferred so I could make a withdrawal. In the meantime the representative tried to get me to open an account with them. I declined the offer. Then suddenly they couldn't see my account. I stayed on the phone with my bank and at their request asked the representative to refresh the account. She said no, she still doesn't see the funds. My bank confirmed this was instant and should be visible. I feel that once I decided not to open my accounts with them and simply wanted to make a withdrawal they declined to help me because, after all I'm not their customer nor a "new account" for this representative. I wish people could stop being so selfish and judgmental and just be helpful and kind to one another. Based on this experience, you couldn't pay me to do business with this institution. I'll continue to bank with my credit union and my traditional banking accounts, both of which have amazing service with kind and helpful staff at all levels. It's a loss for them, I'm working with Orange County and in the process of opening a new business and need a business banking account with in store payment options. Their loss.
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November 2020 by IT Solutions
DONT BANK HERE. You won't be able to get your money when you need it
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October 2020 by carlos guillen
I came with my wife to do a wire. We both needed to do one wire. The branch of Garden Grove was empty. Yet only the tellers made each of us wait. Terrible service. I have a few transactions and in heavy amounts $50K or so. Immediately were put on a Red Flag. Maybe because its a crime to make money. Steer clear of this one. Put tour money elsewhere.
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June 2020 by Randy Roach
I always go to this branch. Best people and customer service. When will this branch reopen?
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October 2019 by Clay Bock
Great customer service and easy to access location. Love their new remodel.
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June 2019 by Gerry Matlack
Unlike the large banks, they don't charge bogus fees or run scams on their customers. Very friendly service, too.
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April 2019 by Marvin A.
This branch was amazing! Tania was very knowledgable and courteous. She made sure that I left satisfied. All my questions were answered and I felt welcomed. Amazing customer service!
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January 2019 by Christina M.
Use to be Health Associates Credit Union and it changed. I miss Janet! I think she moved to a different location but anyway every employee here is super friendly and helpful when I come in to make deposits and or dealing with my accounts. I love that I can use any 7-11 ATM free of charge to take money out. Super convenient. I've had my accounts at this location for about 13 years
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October 2018 by Jay Ash
Always friendly service!
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August 2018 by Lester L.
I go to many of these branches. Everyone here and the other branches are always cheerful and helpful. A year and half later after switching from a different credit union. This credit union blows the other one out of the water. I do not regret it, no issues whatsoever with this credit union. Keep up the good work guys!!
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December 2017 by pat arrioja
They were very helpful
