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December 2023 by rochelle m.
Service was excellent! Great pricing! The staff was very professional and helpful! Our service needs were 100% met!
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December 2023 by Joe M.
INSTALLED INCOMPATIBLE CATALYTIC CONVERTER!!!!It's very unfortunate that I was led to this review. I previously lived in the city of Orange and got my cars fixed at Cook's for several years. They have a great reputation and I've always had good experiences with them. In 2019 I had to have two catalytic converters replaced on my 2002 Toyota 4Runner. I have had no issues since that point, however during the last week of November 2023 I was required to have a bi-annual smog test in order to register my car. After the smog test was finished the technician informed me that he could not identify the rear catalytic converter that Cook's installed on my car in 2019. After an hour or so of cleaning the rear catalytic converter we were able to identify the part number. The Magnaflow Catalytic Converter That cmCook's Tire and Tune installed on my vehicle was not compatible with my car. The technician flagged my car and rear catalytic converter as being "Tampered" with, resulting in my inability to get my car registered in the state of California.After informing Cook's of the issue, they told me that they would not correct the mistake made by their mechanics in violation of California law, but they would offer me a "discount" on the replacement and labor.It's absolutely unacceptable and I am a bit surprised and amazed that a local tire and auto repair brand with two stores, one in Orange and one in Fullerton, that has great reviews throughout the Orange County area and is active in the community, would perform these blatantly unethical and potentially unlawful procedures.I will update this review if anything changes as I would hope that Patel Machnic, The owner of Cooks Tire and Tune would make the ethical and hospitable decision to correct such a blatant mistake made by his company.
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November 2023 by Dave C.
Took my 4runner here for a wheel alignment before a long road trip and Cook's did a great job through and through. I called several local shops and the pricing was competitive (with Yelp discount) and most importantly they were able to fit me in on a short notice. I did appreciate how the service person explained some of the details re: the alignment- the only thing I would have changed is that I wished they provided me the printout of each of the wheel alignment settings to get things back to factory spec. They did provide a 6 month warranty on the service, very welcome and appreciated! Cook's has a well deserved high rating and I would recommend it for your tire and alignment needs.
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August 2023 by Sumit Desai
Very professional and took care of my tires and alignment. They are very fair with their pricing. Waiting are is nice and clean. Would definitely use them in the future.
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July 2023 by Ellen G.
I just had my wheels aligned here this morningMaking the appointment was easy and when I arrived they were happy to see me and ready to go They texted me when they finished as they said they would and even took a coupon I had gotten for a reduction in the labor costThey truly exceeded my expectations Pleasant , competent and just did what they said. No upselling in any way That was great since I had taken my car to the dealer for an oil change and they tried to sell me $1,800 of tires. This when my car has less than 20,000 miles. Oh and their price for the wheel alignment was more than double Cannot recommend Cook's enough How r wonderful to deal with honest people you can trust!!
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June 2023 by Diana C.
Sadly, I got a gnarly nail in the side of my tire that was irreparable.Charles advised me I should get a new set. After considering the age and car manufacturer recommendations it seemed a logical choice. I was impressed with Cook's customer service, value and efficiency. There shop is clean and friendly. I would surely recommend. Thank you!
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April 2023 by Sam Lee
Flat tire on a rainy day but Jacob answered my call and helped us even on a short staffed day. The shop is clean and accommodating. Grab a snack and play some Foosball while you wait.Thanks Jacob!
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February 2023 by Guy D.
I have spent THOUSANDS at Cook's over the past 10 years. They are excellent at tires / alignment. However, I just took my car to Toyota Of Orange for a warranty related service and I have to admit, they fall short as "The Dealer Alternative". I really wanted them to be a dealer alternative because I don't trust dealerships. The AC refrigerant went out in my Camry at 75k. I was surprised to find out that the recharge was $ 750.00. I called Toyota of HB and their price was $ 715.00. I didn't sweat the $ 35.00 since my car was in their shop. I also spoke with a mechanic friend of mine after the fact and he asked if the put dye in with the recharge because 75k is way too early to have AC issues in a Toyota. They didn't. A month later the AC stopped blowing cold. I decided to take it to the dealer because i though it was the condenser and under warranty. Boy am I glad I did. There was a piece of wood that penetrated my evaporator and caused the leak. It was clearly visible if they had looked. I also had several recommended services (fluid changes) they failed to perform or even recommend. I have no problem spending what it takes to keep my car perfect. I do expect the mechanic to know and do the recommended services. The final straw on the service is an aftermarket oil filter. No excuse for this. New Camrys have very specific oil requirements. I assumed being "The Dealer Alternative" they would use OEM parts. Apparently not. This place is great for tires / alignment. I don't recommend them for other services.
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January 2023 by M C.
As you call around looking for a specific tire, call Cook's first. Called 4 other shops around orange and was told the Falcon 6ply All Terrain Snow Rated tire is on backorder due to the pandemic still. I Called Cook's and what do you know they were not back ordered at all. Thanks for helping me get the exact tire I was after. It performed great in the snow and when we hit some ice. Highly recommend doing business with Cook's.
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December 2022 by Siviak ThatGuy
Honest straightforward service. Our repair ended up costing less than the quote.Highly recommend!No animals were harmed in the creation of this review
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December 2022 by Stephanie L.
I moved to the area in May. My neighbor recommended Cooks's when I asked her if she had a good mechanic in the area. My car was making some weird noises and turn out it need a new hub and bearing. If the bearing had gone out it would have been dangerous and I have 2 young children. Emmanuel went out of his way to call around to find me the best price for a part I needed for my car. He saved me like $500. My car was done in one day. I dropped it off at 10am and it was done by 4pm. The service was exceptional! I highly recommend Cook's!
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November 2022 by Efren M.
I had some service done on father in laws car and he's very pleased with the outcome. New window switch working great, and no more oil leaks with new oil cooler. Thanks Emmanuel and team,for great service and a quick turnaround.
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November 2022 by Matthew Wilds
These guys WILL work with you. I have an older car and it's been falling to pieces, but they worked down the price of repairs & parts and even went beyond to make sure my car was up and running. If there was ever any further problems, they took a look at the car and fixed it at no extra cost. They're honest, work hard at what they do and they take care of you. I would certainly recommend them. 5 star! Thank you guys!
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November 2022 by Gloria M.
This review is long overdue! My wife and I come here for both of ours cars and it's honestly the best service every time. Especially want to send a shout out to Joe, so friendly, professional and courteous. Not to mention the best prices in town. I will definitely be recommending Cook's to all of our family and friends.
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October 2022 by Ken F.
I had an issue with my older Bronco that needed to be diagnosed. They diagnosed it even though it took a lot of work on their part and fixed the issue promptly. Their fee was definitely reasonable and my old Bronco is back on the road again! Thanks
