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November 2023 by Josephine H.
I think your policy of not being able to order on phone from when I gonna pay with my ATM ! Is totally ridiculous ! So Very inconvenient ! If am paying for this order beforehand should not be any problem !!!! I used to be able too What happened that your not doing this anymore . Very disappointing ! I will go elsewhere to place my Deli orders !
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November 2023 by Nathan F.
Never coming here again. Consistently out of stock in common items, poor customer service & checkout lines extending down the isles while there are multiple baggers at each stand. Inefficient & behind the times.
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October 2023 by Javier E.
Mark the manager came out when they had a long line and only one cashier being very unhelpful and began to be disrespectful when asked if he just sits in the back. Got very aggressive with buyersY'all should retrain him instantly. Should definitely not be a manager. Employees looked afraid to even ask for help.
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September 2023 by Kate L.
One of our favorite grocery stores. It has a great selection and tge staff is very helpful and friendly. Tge parking lot is large and easy to deal with.
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August 2023 by Rebeca C.
This is my favorite Stater Brothers.This location is very clean and you can tell it takes pride on appearance, which makes fabulous.The produce section I wish some produce would better on quality and bigger expectations. Recently, cucumbers, green beans, celery and few others quality isn't great. Hope this can improve.The butchers are so helpful and are prompt. Greats selection of protein.The cashiers are so friendly and always suggest to help me to assist me, with my groceries. The one thing I get upset at myself is my bags! I always forget. So don't forget your bags. They have sushi location as soon you walk in, will be to the right. The produce section has 2 team members cutting fruit and placing them in containers.They do have a mini bakery but they have a baker to assist. As soon as you walk they have best tortillas I've ever had! Flour and corn! Different sizes. The team that I encountered with are so kind and helpful.One person I wish I knew his name but he is a young Caucasian male, with ash blonde curly a bit long hair, gets the carts.He is so helpful! Complete hands on!He might putting carts away, but he is aware of his surroundings.He will notice who needs a hand and will assist.He has helped me so many times and I'm very grateful for the service he gives.This individual is a rockstar and know how genuinely helpful he is to your customers. Kudos to him Definitely stop at this location for groceries, you will be happy. Thank you for having such an attentive team
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August 2023 by Sandy B.
I love coming to this Stater Brothers. The aisles are nicely set up and stocked. They have a deli, bakery, and sushi bar. They will make sandwiches and platters for you in the deli (made to order) that are fresh and tasty. The sushi bar now includes boba drinks. As for their meat department, they even cut the skin off of my fresh salmon for me! Wow! Fabulous checkers for customer service! I see familiar faces for years which tells me they must treat their employees well or they wouldn't stay. The manager has longevity and is very kind. They have a Wells Fargo inside and accommodation carts.
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July 2023 by Joshua M.
I go in just to browse and to kill time. Today I was looking at their display of seafood (salmon, fillets, shrimp, etc) and raw meat at the meat section. While more limited of different kinds of seafood, I was mildly impressed with the selection and display of the meat section and the seafood.. and the prices seemed fair to me to the quality and quality of the item(s).I did not buy anything this time but I like what I saw. Also, what nailed a positive experience for me is when I was just browsing the raw meat (steaks, t-bones, pork, bellies, etc, etc) and raw seafood, I was asked three times by three different employees behind the counters if I needed any help with anything, when I was just browsing.So I think it's cool that the employees working to meet and seafood section between 6:00 and 6:30 p.m. on July 30th, 2023 were attentive even though I was not looking to buy.So I think that deserves praise.
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June 2023 by T P.
I came here on Saturday to buy Porterhouse steak advertised for $8.99 lb. The meat counter was empty when I arrived. I only wanted one steak - none was available at the counter and there was a discounted one in the meat section (that looked brown and old).! The nearby cooler had pre packaged ones, but with two steaks.I asked the young guy at the counter and after he checked all the areas again, went and asked two other men. The second one said he would help me after cutting up chicken for another customer.This is the 2nd time I've had issues with Stater Bros meat counter (the other at the Anaheim location) with helping customers. Why DO I HAVE TO WAIT FOR ANOTHER PERSON TO HELP ME WHEN YOU HAVE TWO GUYS STANDING THERE?Let me tell you, Stater Bros management, that I go to the deli counter at Albertsons down the street weekly. Jan works there in the morning and she stops or has someone else helping customers immediately. We are NOT on your schedule. Train your MALE employees with better customer service!I don't know if it's some b******* machismo crap, the manager taking one steak out of a package and repacking it for the customer. If it is, I'm not coming back and taking my business elsewhere.
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May 2023 by Justin N.
Main issue with this place is the long checkout lines. Especially in the morning if you're just trying to grab 1 quick thing. A couple self checkout lines would do wonder..Ashleigh the cashier overheard me saying this to a customer in line and took it personal. Noticed rolling her eyes and then she opened her mouth. It sounded like moooooo. I tried explaining that in no way was I insinuating she was slow or bad at her job.. But some people with blue highlights in their hair like to take things personal.. Ashleigh so we can do that 2 stars for the good employees in deli and bakery plus open bathrooms with keyless entry.
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March 2023 by Savannah B.
First of all, this big market has only a few handicapped parking spaces. They have removed several spaces and made than into "Grocery Pickup ". People who picks up groceries are driving and it is the employees who bring them their groceries. They can park farther away !I had to circle this market several times because all the 3 or 4 spots for handicapped has been taken. It sure doesn't make any sense I will report this to the DMV . So far I refuse to go there again plus there was a very rude female who acted as a manager when the regular person was offThere are many supermarkets around here and honestly I much prefer Albertsons
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January 2023 by Karen R.
Clean store, well organized.Plenty of parking. Plenty of cashiers open for short wait. We need to support the employee s by requesting cashiers instead of self check. I will not use sept check. It's one less job for someone to have. Always happy to shop here.
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December 2022 by Victor A.
Nice clean store with enough checkstands open that I never have to wait long to check out. Employees are nice
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September 2022 by Gerardo E.
Not sure who the closing manager or nice white shirt was for September 9th 10:28pm but went in pretty buzzed looking for nothing more than a deck of poker cards , asked a normal staff where I could find them . He turned to white shirt , and this guy must of been a manager and asked him if they even carry them. . Literally like it was a already in the back of his head pointed them out to me . Left here with exactly what I needed. 10/10 service for my buzzed a***
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July 2022 by Loretta S.
Great store! Super nice employees. I've been shopping here for about 10 years now. Anytime I'm forced to go to a different store I can always see the difference. I can tell most of these employees like working here and their light and easy demeanor travels back to the customers. The bakery, meats and sushi are superb.
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April 2022 by Cindy T.
This is where I called "My Stater" so you can tell how much I like this store. It is a very clean, nice, well organized little supermarket. It has everything you needed besides the typical stuffs you'll find at any market like meat, produce, milk, pastas, etc. you can get fresh flowers from here. There is a Wells Fargo Bank inside the store by the check out area. Everyone here is nice, especially this 1cashier. He is fun, friendly, & can strike up a conversation about anything with you & your kids during check out. My kids like him a lot. He made them laugh. During Covid locked down, they have done lots of upgrades. New flooring, lightings, new Fruits/Vegetable Bar, new Sushi Bar, etc. in addition to the Bakery, the Service Deli. Sadly, they took away the hot soups. Their Chicken Noodles Soup, Broccoli & Cheese soup was the best! Please bring the soups back. Now let's talk about the Sushi Bar, my most recent discovery. We have tried sushi from the markets like Smart & Final, H-Mart, Costco, Ralph's, Albertsons, etc. and this one is the BEST of ALL. We actually didn't throw any rice away. Sushi are fresh & yummy. This is where we get our quick sushi pick up after school for my kiddos. My favorites are: the Philly Rolls, Salmon Rolls, Skinny Spicy Rolls, & California Rolls. They also have Boba Teas, Ramen, Rice Bowls. (See pictures) It is truly a one stop shop for me. Stop by Stater Bros on Chapman & Prospect when you have a chance, I bet you won't be disappointed.
