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July 2023 by Abraham T.
Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience
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October 2022 by Amanda P.
Thank you Robert & the team of Tellers working at this Citibank location!! My 17 yr old son has just recently started his very 1st job & reciev'd his very 1st paycheck. We had such extreme difficulties cashing it at Wells Fargo circle of Orange, BofA Anaheim & even the bank it was drawn on US Bank City of Orange. Citibank was the only bank to consider our need to cash my son's paycheck & helped us do so. Robert gave us our options for the future so that we would not have to struggle thru the process again & got us on our way so easily & so quickly. Thanks again Citibank, keep up the good work! Amanda Newport Beach
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March 2021 by Nayely R.
Citibank on Main st OPEN New ATM inside and outside Branch is now open Monday-Friday from 10Am - 5 PM
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January 2020 by Rebecca M.
So, I have had a business in the same building for a number of years... thought I would open an account with Citibank so that i could get things notarized easily. When I sat down with the only guy in the branch that was a notary..... he let me know that I would need to make an appointment as he was the only one.... I said... so you don't want my money... and he said he just wanted me to know that it might not be that convenient.... wow!... I might have moved my account and done all my business through Citibank.... which is a pretty nice account :) I just can't do business somewhere that I'm not wanted.
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December 2019 by Soya Q.
WORST Citibank location I have ever been to in the US. Staff are rude and clueless of the basic banking information to provide to their customers. Not sure who is the manager but the staff here need to be trained again on how to help customer and provide customer service. They would literally ignore and throw customers out and give you false information and won't help you. Then they go into the back telling each other and come out tell you they are all busy and cannot help you. What??! They need to remember the reason they have their jobs is because of us, Citibank customers. So rude and Ridiculous!!! WORST CUSTOMER SERVICE EXPERIENCE EVER. Oh especially, stay away from this banker:
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June 2019 by Mayra G.
This location is really nice. All the employees are really friendly and helpful. A manager helped me with a special issue regarding my debit card and I was in and out before my lunch break was over. Really nice people and great customer service.
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April 2019 by Peter T.
This branch does not cash check issued by their bank if you do not have an account with them. You have to go to the 17th street branch in Tustin.
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March 2019 by Tandy M.
I swear I can't get any good luck with this place. I deposited my tax refund check and didn't endorse it so it returned . I go to the bank because you would think it would be easy to just endorse it there but not I had the teller throw it in my face that exceptions are made but not me so I asked why I can't endorse it here instead of having it mailed get it faxed to the branch so I can sign and problem solved. Just a one word response "no" she didn't apologize for the inconvenience or anything such a horrible experience because it's a government issued check seriously it's not a personal check and now I have to wait another 5-7 business days .
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November 2018 by Jose V.
I walked into this branch today I had to deposit two of my checks. As I go to the teller she already has a stinky attitude everything I asked she responded with an attitude and she was very rude. She then took me with her manager WENDY BÁRCENAS who by the way really bad attitude very negative and very arrogant I don't understand how citi bank is letting her run this bank she is is literally so unwelcoming very confrontational I don't feel comfortable with this branch I had to call my branch Anaheim and spoke with Naomi and Edgar honestly the best people ever located in Anaheim by the way I would highly recommend that branch this bank in Santa Ana did not meet my expectations by the way she was writing stuff in a notebook while she had my account pulled up and i don't feel secure or safe what so ever with Wendy she made me feel so uncomfortable she has a really bad attitude I will look further into this and make sure the appropriate people are contacted regarding this manner and how I was treated by this branch they don't respect the customers at all......... STAY AWAY FROM THIS BRANCH MY SUGGESTION
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November 2017 by Denise L.
Run, don't walk to get away from this bank! I came here to cash an automated CITIBANK check and was told they would not cash the check even though it was a CITIBANK check. They told me they don't cash checks over $5,000. One week later I tried to cash another automated CITIBANK check for $2,000 - again they wouldn't cash own check... Bill Mahr calls this place Sh*ttybank; makes totally sense to me! ;-)
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July 2017 by Arielle J C.
Shoutout to Bogart, made my day while processing my paycheck. Service was exemplary and swift. Love this branch and am so thankful for great staff like Bogart!
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June 2017 by Ron T.
Good place to bank at. Friendly customer service. Good place near shopping mall and other stores. Walking distance to a lot of place to go and do.
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January 2017 by Trish B.
Came in to this location since I was in the area. Nice branch and the teller who handled my transaction was very courteous.