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January 2024 by John A.
And the only reason why I marked this star is simply because I had to leave this report this Chase bank is utterly just rude and tried to charge me a $10 fee to cash a $60 check I don't understand every other week I've had no problem with cashing that check and it just worked out fineI mean I'm practically disabled and hardly can walk. I don't know but hands-down the worst bank branch I've ever been to this chase bank 100% so if you're looking for a CUSTOMER SERVICE or you know somebody that's gonna help you this is not the place.
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November 2023 by Jasmine Vu
Came to this chase location to inquire about financial advising. Spoke with both Scott Hunter and Haidy Eskander who were both so welcoming, kind, and patient! Scott sat me down first to get a general idea of what I was looking to accomplish and appreciated how he listened to what I had to say. I then met with Haidy who was so phenomenal at explaining everything, answering my questions without making me feel dumb, and being patient with me. It was my first time coming for this kind of topic so I was a little hesitant to come but I felt so comfortable speaking to them both and would highly recommend them!
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July 2023 by Paul “Masterpiece floors” Wilke
Chase bank is always helpful. I have been a chase bank business costumer for over fifteen years. The staff at chase bank is always helpful and friendly. I recommend chase bank to all business owners. Chase bank is always there to answer all my banking questions. They are not only friendly I can always count on their accuracy. I was helped by Xavier today he was amazing.
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June 2023 by Will Hau
most people post about bad experience and not the good one. Mu experience was good!
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February 2023 by Michael Fischer
Friendly, professional and knowledgeable employees. Was very pleased with my experience. The teller handled my deposits and bill paying efficiently and made me feel valued as a customer. Thank you!
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January 2023 by Robert E.
Full of tellers and professional service. I'm opening an account. Good work chase bank. You still have a human touch for the new school, old school folks
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November 2022 by Stephany M.
Came in here yesterday morning where the manager opening at 9 am helped my dad and I with and acct question. Super easy to work with and even recommend a great food place since we said we were going to eat and celebrate my moms bday. He passed us over to Annie the teller who was able to help complete the transaction. Lily is the other teller that always is super helpful and always has the amount I need. They have one machine inside that I usually use to deposit my checks and can pull a certain amount from. Love this location!
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November 2022 by Mike Jenkins
Unbelievable that all CHASE banks close at 5 now!
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February 2022 by Julie Nguyen
Good customer experience
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November 2021 by Sam H.
Unethical, unprofessional, and worst bank out there only out for your money. Years ago my dad had a savings account of about 3,500 and he had me as a beneficiary. I found out I was a victim of identity theft a few months prior to this situation. So Chase decides to closed the account without my dad's consent, and they sent the money to the person that was stealing my identity in Texas when we live in California! Mind you I was only a beneficiary on the account, which means the money should only go to me if something were to happen to my dad. WHO DOES THAT? WHAT KIND OF MORONIC BANK MAKES THAT MISTAKE? One start Yelp review. Will never do business with J.P. Morgan chase. Crappy bank. Stay away! Now that I think about it, we should've lawyered up and sued them for negligence and malpractice.
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October 2021 by JJ Allen
Great Bank
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May 2021 by Patricia G.
My mother passed away in 2015. After we closed the account, we started receiving monthly statements for a balance of $0.01. It's been SIX years since the last transaction. We have tried UNSUCCESSFULLY to stop CHASE BANK from sending them. In my opinion it is more expensive to mail the statement. I tried calling the Customer Service line without results. Any ideas?
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April 2021 by Secret S.
I understand that banks have to be secure and all, but this is ridiculous. Came in to get $500 of coins, was told that since I didn't use a Chase Debit Card, I needed to show my ID. Showed it, and they said it couldn't be accepted, didn't say why. They told me that I should bring my passport to verify it was me. Came back the next day with a passport, proved it was me, but now they said they couldn't verify my address. Seriously? My address is older than 90% of the people working there. Just ended up getting my coins elsewhere, didn't have time for that crap anymore. My advice, go to a different location.
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January 2021 by Nicole S.
My account was frauded, card was cancelled and issued a new one. When I went into the branch to get assistance on digital wallets. The guy in the front that greets you, tried to assist me. When unable to assist he asked me to delete the card and the bank associate will assist me In downloading. Unfortunately, they were unable to help me download or gain access from MY CARD. Customer service couldn't even help me. If you can avoid this location, please do!!! This is my 6th time at this branch and everytime I am unsatisfied with their lack of service/assistance. COVID or not, this is unacceptable. Will be removing my money from accounts, since you decide when/how I manage my money. "EXTREMELY DISSATISFIED "
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June 2020 by Stacey Allen
I have had nothing but a great experience in this bank. I came from bofa and it is incredible the difference between the customer service. Chase stands out in all departments