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March 2024 by Bohdan Smetaniuk
Had the pleasure of meeting and dealing with Inna and Flurry, as well as the GM Chad. They are all very pleasant and professional to work with and got me in and out quickly with all paperwork done online. Very massive warehouse with almost 40 employees. Clean and organized operation! They are taking care of a blow-out on my 2017 Ford F350 SuperDuty that damage some of the body and wiring harnesses. Will update with before and after photos once I get me truck back.
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March 2024 by Brandon Lo
I had an excellent experience with Travis at Caliber Collision for a speedy and informative car repair. Travis kept me updated throughout each step, ensuring I felt confident in the quality care my car received. His generosity and care extended to offering extra services at no charge. I highly recommend Caliber Collision and Travis for their exceptional service and professionalism.
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March 2024 by Ines Gonzalez
This job is so professional and kind. Do amazing job in my car and fast easy to communi really love this please
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February 2024 by Evelyn
Thanks Tony :D
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February 2024 by Shanna Lyons
Went to Caliber with the intent of getting my car fixed, and having no issues afterwards. Upon showing up to pick up my vehicle, there was a part missing from the mirror, the door’s armrest was not attached all the way, there were dirt marks on the doors that had not been cleaned up, and a dirty rag was left in my trunk. To make matters worse, I went with my vehicle’s highbeam not working, and left with the same issue. They gave me a faulty headlight, which is hard at times to catch, but I was told that my headlights were tested and obviously they were not. I had to come back numerous times because the communication was terrible. Not only that, but they started with a $2000 estimate and ended up billing insurance $7000. Just an overall unpleasant experience, and I would never recommend Caliber to anyone I know.
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January 2024 by Catherine Sutherland
Caliber did a great job with extensive hail damage on my car.
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December 2023 by Debra Heaton
Nothing but a professional, friendly experience from the time I walked into the lobby to when my vehicle was ready. Shawn and his crew were awesome and informative. The receptionist were welcoming and friendly and my vehicle was dispatched immediately.
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December 2023 by Valentin Garcia
Jim (James) was a true professional and took good care of my family. He kept us informed through the time. I couldn’t be more happy! Thank you!!
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October 2023 by Peter Dang
Excellent service. They finished with my car a week earlier than expected while constantly keeping me in the loop with real-time text messages. They also handled a very interesting and unexpected situation with kindness and professionalism. A+!!!
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October 2023 by Ryma Del piero
Great service and were kind enough to keep the car there for a bit longer even after it was repaired while I was out of the countryThank you, my baby looks absolutely beautiful now ? ❤️
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August 2023 by Tyson Welter
Went here recently for a window repair service was ok the front desk women just told me to give here to keys and I was done not explaining much but was fine than later that day I pick it up and the repair is all good however my Gucci wallet is now missing from my driver side door which I've had there every single day for the past 6 months. I don't want to assume there theifs so I check all my clothes and places it would be and no where to be found and I remember needing my wallet cause I got gas because you need a full tank for service so it would have to be in the vehicle. Long story short out the money for the windshield and wallet good repairs just don't leave anything in the car.
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August 2023 by Brad Goodshaw
I had my Ford MachE repaired at caliber collision in Orange, and they were amazing! Major kudos to my service advisor Steve and the GM Chad, as they were both wonderful. They were very communicative, answered every question I had, had great customer service, and my car looks great! I would recommend them to anyone.Services: Air & cabin filter replacement
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July 2023 by Helena Bui
I will never bring another car here. I had to bring my car in for repair and my insurance recommended this body shop. Upon picking up my car, I heard a rattling/clanging noise and had to bring it back the next week. When I approached the front desk to check in for my appointment, neither woman knew what I was in for and claimed I didn’t have an appointment. When I was able to drop my car off, the tech claimed they found a loose screw and tightened it, so I picked up my car again. The rattling/clanging was still there. So, after many phone calls trying to set up yet another rental car, I brought my car in again. Of course, I get there and, once again, no one knows what I’m there for or what I’m talking about. I waited about 40 minutes for assistance in a completely empty waiting room. I ended up having to approach the front desk again to remind them I was still there. I will say that there was one helpful employee who at least did believe me when I said the car was still rattling. Eventually, they figured out that THEY FORGOT TO PUT BACK A PIECE. When I go to pick up my car for the third and final time, my 2-year-old car’s battery was DEAD. They had to jump start my vehicle and I ended up having to charge my car battery myself with a car battery charger as it would not hold charge when I got home. Overall, I had to take 2 full days off work to handle their mistakes. These people do not know what they are doing and I would not recommend this body shop even to the person who hit my car in the first place.
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June 2023 by Hilda M.
My experience with Caliber Collision in Orange, has always been outstanding! Their work is tremendous, and my vehicle looks, fantastic and "newer" after the necessary repairs were done! We are extremely satisfied with their work performance, and also with the office staff. Our insurance covered the repairs, so we didn't have any concerns with the bill. Only our deductible, but that is an insurance issue, not Caliber Collision's. Mohammad the adjuster was very knowledgeable. Great service all around!
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June 2023 by Sharon Chow
My car's side bumper got hit and run in April. My husband's car rear bumper got hit in May. AAA referred us to Caliber Collison in Pomona for repair work. Unexpectedly it was an eye opening experience for both of us. Caliber Collison's professional services touch our hearts. Both of our cars' damages got brand new "facelift". I try to say it is not only a repair. The damaged parts were "rejuvenated". Amazing work!!! Above and beyond services. The general manager, Mr. David Cauley even buffered my car scratches for free. Unbelievable!! Living In America/California for over 40 years, it is heavenly experience and treatment for my husband and me. May God continue to bless Caliber Collison and staff. Because your auto work provides love and comfort to many unfortunate customers powerfully.
