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February 2024 by Vivian F.
She just hates people doing returns at this store even when we have receipts to return anything she needs a good reality check!!
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February 2024 by Steve Hagman
Small selection but a little bit of everything to get you started in sports or outdoor adventures. From shoes and clothing to camping gear and ammunition
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January 2024 by Ambre Rochester
Amazing service
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January 2024 by Kimberly Griffith
My mom was looking for a wide walking shoe b
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January 2024 by kiyoshi tracy
Super friendly and helpful staff got us hooked up for snow trip
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December 2023 by Irene Trombly
Employees were attentive. They didn't have certain shoes my spouse like. One employee told him we will price match something similar.
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November 2023 by Melissa H.
I own a doggy daycare and boarding facility nearby and I was on the hunt for a couple of plastic pools for the pups to play in as it was a very hot day. No other places I called had any. I called big five and they had only two in stock and was willing to put them aside for us to come pick them up. They were very helpful over the phone and when we arrive they had the pools put aside for us. Great customer service, and a great selection of products. I have been to this store many times for different things and have always received great customer service. I would definitely recommend this particular big five.
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August 2023 by Gilbert Garcia
Gr8 place to shop, friendly staff, management luis top notch.
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July 2023 by Suzanne Nevarez
The store is kinda full with merchandise which is great but it feels a little stuffy because of it. Isles are narrow and I can't imagine a wheelchair being able to get through this store easily at all. The store looks a bit dusty in the firearms area. The employees are great. Very accommodating, easy to speak to and even share a laugh with. I don't think this would be my pick for go to stores but it wouldn't be my last pick either and that's because of the helpfulness of the employees but the stuffy, dusty store is what keeps me away.
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June 2023 by Brianna B.
I was slapped by your sales associate. Yes that actually happened. I contemplated bringing this any attention. Big 5's website doesn't have an email that I can file this complaint under. I am a frequent Yelp user and decided to bring this matter here. 6/7/23 at 1:29pm Cashier:Casey A elderly woman with mid length hair. I was there to make a return. I was asked by Casey to place my card in the terminal, I entered my pin and the card was to be removed. Casey exclaimed that I did this wrong and I'd have to do it again. So I placed my card back into the terminal and then it prompted me to enter my pin, I motioned my hand over to enter the pin when Casey yelled"NO!!" And SLAPPED MY HAND I Said " do not touch me!" She continued to explain that I Wasn't doing it right and took over the terminal. Apparently I Wasn't supposed to put my pin in.... Why have your terminal ask me for the pin and then have an associate attack me for following instruction. Ultimately I did not appreciate being smacked. Casey later apologized for smacking me. I stayed quiet and left the store. I was in utter shock. Big 5 this was probably the worst display of customer service I ever experienced.
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May 2023 by Alheli Juarez
A little of everything. In some items, they carry many options for others, not so much, but they have an option or two at least. We were looking g for a soccer ball and a soccer jersey. Many balls to choose from but not may jerseys.
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April 2023 by Darel J.
Bad customer service. Requires retraining. I was there Sunday April 30th 11:16 am. I'm not going to put the girl's name on here because I don't want to put her on blast, but I walked up with my items and said hello and received no response from her. No greeting, no smile, no acknowledgement at all. Not even eye contact. When the transaction was complete I said thanks and walked out. Again I got no reaction from her at all. No "thank you". No "have a nice day" etc. Looked like she was oblivious or not paying attention at all. Customer service people should at least be expected to do the bare minimum of saying "hello, thank you, have a nice day" and simply have a polite smile or demeanor. That would just be barely acceptable as customer service. I'm sure the girl at the cash register there is a nice person and I understand it gets boring, tiring or annoying to do that sort of job, but at least have some consideration for the way you make people feel as a customer. Thanks..
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March 2023 by Michael Holtz
I need wide shoes, most styles in wide are also only in white and if they are in wide and another color they are sold out. The salesperson was super helpful, kept having to look in back to find me pairs for me to say nope. Took a while but with their helpful found a comfortable pair of running shoes. So great shoes, great price and sales staff, that were super nice and patience with me.
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March 2023 by Elliott Roca
Good place for same day sporting goods when you don’t want to shop online. These stores are underrated and have actually always provided quality products at better prices than most places.
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March 2023 by Jessica R.
To start off very poor management team at this store, managers do not know how it is to manage employees yet have experience in the management field. Managers at this location do not seem to know how to control there employees. To have employees go around the store talking like no one is listening about employees having relations at work is very unprofessional. These Yelp reviews should say a lot to the management team regarding Lynette? And Logan? Work place environment is no place to have relationship as a manger you were taught that in day one these managers simply can not discipline or discharge employees for these kind of actions which shows employees have full control over managers work relations are not allowed and customers are hearing these conversations shopping at your store very unprofessional. And to still have these employees working? Undisciplined I will be reaching the (800) 898- 2994 number very disturbing experience at this store very disappointed in Lynette and Logan immature act and unprofessional.
