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January 2024 by mittencheeks
Iphone repair service was a nightmare!Scheduled a repair and was refused service because their 2 team members could not find my appointment in their system.They did not acknowledge the appointment confirmation number and did not acknowledge the sales receipt.They do not honor the warranty that comes with the product.The two team members checked my iPhone to confirm that it needed a repair, made no effort to repair, and tried to bill me $180. DO NOT PAY! I took my phone back and left.
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January 2024 by Tiffany T.
Iphone repair service was a nightmare! Scheduled a repair and was refused service because their 2 team members could not find my appointment in their system. They did not acknowledge the appointment confirmation number and did not acknowledge the sales receipt. They do not honor the warranty that comes with the product. The two team members checked my iPhone to confirm that it needed a repair, made no effort to repair, and tried to bill me $180. DO NOT PAY! I took my phone back and left. I tried calling Best Buy for help on the situation and I've been told that my 90 day warranty on my iPhone is not handled by Best Buy. I've received no further assistance.
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November 2023 by tim gelatka
Closing
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October 2023 by Jacob Baker
Twas always a mediocre store and will now be closed come the end of the month. One would be best to go to the one off of chapman now.
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October 2023 by Kevin Welch
The place is closing at the end of the month. It's in shambles. If you need a home appliance, you can get floor models for 50% off. Be prepared to practically carry that dishwasher out on your back, though. Nobody is working there.
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September 2023 by Matthew
Honestly just a regular best buy. Other then the horrible service at geek squad I don’t mind coming here as a shopping center. Kamari, helped me “repair” my MacBook and was helpful and nice. Thank you Kamari, but most geek squad workers suck ngl.
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September 2023 by Melinda Littau
Went to purchase an iPad last Sunday. Price was on-sale for less than $300.00. 3 days prior. Was told by geek staff, ipad would still be on sale when we return on Sunday. It was not, became a big thing with personnel and they then said we'll do you a deal and give it to you for the previous price. To old for t he drama.
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July 2023 by Anthony David
I’m sitting here now and they’ve stepped up compared to other Best Buy stores and made my situation right. The employees here actually know their stuff, and it’s a shame that this smaller location doesn’t have more variety. I will still come back here since you get more of a family feel, that they care. Don’t see any employees goofing off, or angry at their life by being at work and genuinely want to help. Plenty of parking and no waits here.
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July 2023 by russell long
Review for car audio install at Orange store on Tustin ave…These guys are AMAZING! Thought I was gonna install unit myself, came with free installation, the guy helped me pick out a great open box unit and they had it installed that afternoon!! Install was amazing, looks great and sounds amazing! They were super helpful and fast and pro, the installer then walked me through the setup of unit with my phone before I left, so grateful for their excellent customer service and professionalism!! Go here!
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June 2023 by Kurt Aspe
We had bought a whole bunch of things from Pacific sales and Best buy for our kitchen remodel. We had gone there this time to return a high-end vent hood which we ended up not using. No problem doing the return at all
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June 2023 by GC Auto Detail
One of the guys at geek squad installation department yelled on me and he told me ( YOURE A HASSLE, GO SOMEWHERE ELSE) that’s all I’m going to say about him.No educationBad attitudeHe is not great full with customers. He doesn’t understand we have work because of customers .
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April 2023 by Son Do
Excellent customer service. Online ordering is so much better & easier than ever. In store is also nice & very organized you can find items without issue. Love it!
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April 2023 by Allyson Rocks Dominguez
No customer service. They stans around talking and sharing what ever there watching or talking about. They see you, but they turn and ignore you. Even when you ask for help. Horrible service. Getting paid to socialize with their huddled up work buddies.
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April 2023 by Fame Is
They'll ask you to get the total tech insurance and when your phone gets bad, they will tell you they're not the insurance company, they will give you a phone number to call the people won’t want to help you, and send you a bad phone again and again. Not recommended. Total tech insurance scam.
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April 2023 by Library5588
Nice in store helping look for what you need but I had questions at the check out about my total seemed little high and too many workers surrounding me stairs at made me feel uncomfortable
