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January 2024 by Suzanne T.
Waited over half hour to get a cash withdrawal more that ATM would allow. There was one teller over lunch and lots of big transactions including a business making many many deposits. There must to a person who could jump in and help.
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January 2024 by Alexia D.
Service has gone completely downhill since the remodel. All of the former, experienced staff is gone. As usual, today there was only one teller on duty and they were in the back for about 10 minutes, leaving a long line to form. The manager finally comes out to help and rudely asks why I didn't use the ATM machine outside. Seriously? Do your job! Also, those particular ATMs have a reputation of being hacked by scammers. The manager tried to make excuses and say it's been 6 months since that last happened. Like that is supposed to make me feel better. Also, the security guard outside is a joke. He is always on his phone and completely distracted. No thank you. I can't wait to transfer the rest of my auto-pays and close the account.
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December 2023 by Hannah M.
There is always a line of at least 10+ people every time I come in here with only one banker working the window. This just can't work, especially during peak holiday hours too. Please have more people on staff to assist clients so it is a quicker and smoother experience.
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September 2023 by Lisa V.
Terrible customer service long lines terrible to get into my box need to put more employees sad I been with this bank over 20 years sucks
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May 2023 by Dona E.
I have 6 accounts with bofa for over 26 years business and personal. This branch NEVER fails to make my banking experience just so difficult because of the amount of laziness its staff holds! For a simple cashiers check they handed me off to 4 different people yes 4 different people. All asking me for the same information 4 times! Wasted 45 minutes of my time and at the end... they made me get back into line just have a teller take care of it which is where I started in the first place and they took me OUT of line to say they'll help me on the side. Then off to a bankers cubicle then off to a managers cubicle then back to the side of the line just to not be able to be proactive and make me get back into the back of the line just to wait again in order to take out a simple cashiers check. Staff is EXTREMELY LAZY and super rude like they're reading you a script from a textbook. Can't answer any questions like real human beings they just keep repeating the same answer that doesn't even answer your question. 0 compassion just so negative and robotic this is why I drive 15 minutes to brea. But because of my 16 month old son I had to stay close today... I will not be coming back to this branch. On top of the service that takes forever with lines always out the door the cleanliness is not up to par there is a foul smell here and the floors are dirty. However I will recognize where credit is due... Monika and Monique did an amazing job helping me once I finally got my turn in line they are assets to this branch and the only reason why I didn't walk out.
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March 2023 by Owen I.
I enjoy banking with this group as they simplify everything and make the process seamless for me as a business owner. It's a significant advantage to have such ease in managing my finances. In particular, my interactions with Mike at this location have been exceptional. He is always friendly and welcoming, making me feel like a valued friend rather than just another customer. Mike is one of the primary reasons I chose to open an account with BofA. I am grateful for the excellent service provided by BofA and its team, and I look forward to achieving financial success with them for many years to come.
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December 2022 by Rachel D.
One teller, over 15 people in line. I've been standing here for over 20 min. I understand short staffed banks these days but this is ridiculous.
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September 2022 by Alan W.
Can you give zero stars? Bank doesn't care. Sends one of two tellers to lunch on busy Saturday. Has a "greeter" that does nothing instead of another teller. Chronic issue. Too big to fail. Too big to care. Line is out the door.
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September 2022 by C M.
Need more tellers working the line. Lots of employees walking around with only 2 tellers working on a long line of 10-15 people waiting. Ridiculous!!!
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August 2022 by J'aime K.
Horrible service. Last Wednesday, I opened up an account to invest. I made two significant deposits. The funds left my Wells Fargo account the next day. BofA placed a 7 day hold, I still don't have access to my funds. I emailed the bank rep who helped me open up the acct. He never responded to my emails. I called again today, he was busy and so I was promised that someone else would call me back in 20 minutes. It took 40 minutes for a return call. The bank mgr was only full of excuses and of no help at all. She said he had no way of looking into the system to see if funds were already received to lift the hold. B/c it was a new account, blah blah blah. This a horrible place. I regret opening up my accounts with them. I am considering relocating my funds to a different bank.
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August 2022 by Reena P.
Worst Bank of America ever the people literally discriminate us they told us to wait 30 minutes and it was past an hour but then to they refuse to give us the service. And I would never visit this place again.
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June 2022 by Christopher W.
While I understood it during the pandemic, this branch and apparently every other Bank of America, continues to close at 4 pm. So most of the time by being closed they can restrict the hours I choose to withdraw or deposit money. As a business this is a big disadvantage. This alone would be worthy of the one star rating but they also have one teller window open most of the time causing the lines to take an average of 20 minutes to get in and out. I am just very disappointed in their service
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February 2022 by Carrie B.
This bank does not value you as a customer. I just walked in and waited in line with two tellers open. I was the ONLY person in line. I waited for at least 5 minutes. One of the tellers was actually one of the bank managers. When he was done with his transaction he looked at me and grabbed his cup of water and walked out the side door. He walked right behind me and I made eye contact with him the entire time. He just walked over to talk to one of the other managers. I stood there in line staring at him and he did nothing so I turned and walked out. He saw me because I looked at him and he did nothing. This branch has the worst management in Bank of America history. They don't want to take care of you in the bank all they want to do is have you go online and do your banking so they don't have to deal with customers face-to-face. You should forget Bank of America and go to Chase Bank because they treat you like royalty all the time every time. I give this branch ZERO stars even though I had to choose from one to 5.
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December 2021 by Oussama C.
If I can give no stars I would do it. The customer service is terrible!! I have been a customer since 1976, the service is getting worse every year. You should know that in consumer related business you live and die by the customer service you provide. I don't know who is managing this branch, he/she is not doing a good job!!
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April 2021 by Chad E.
This is so ridiculous it's almost funny. I used to bank with these crooks years ago and don't miss them one bit. I went in today to cash a check drawn on this bank. She looked at the check and she looked at my ID and she said "this is over the amount we're permitted to cash for non-account holders do you want to open an account?" And I saidI would rather watch a solar eclipse through binoculars than bank with you guys again." Then I asked "out of curiosity what is that amount the limit you're talking about for non-account holders?" And she said after a long pause and a nervous laugh " I can't tell you that Information but if would like to open an account with us..." I just picked up my things and walked out. I can almost guarantee that "amount" is based on how you're dressed how you look what they feel like etc. I'm sure something of that nature legally has to be published somewhere or posted or disclosed when asked. What a joke.