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February 2024 by Quarry House Retreat
Very helpful customer service
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February 2024 by Ray B.
Stay away from this location. They tell you one price and after you leave with product there's a different price. The repo as is this is an authorized dealer location so corporate can't do anything. Go anywhere else!
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January 2024 by alana donckels
I went in yesterday to get myself a new ipad and possibly an upgrade on my phone, my store rep Angie was AMAZING!!! she helped me find the best deals and made sure I was confident in my choices :) she is extremely personable! one of the best experiences i’ve had there! If you stop by make sure to request her !!!
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January 2024 by Silver
Staff at this location, particularly Nick, are absolutely fantastic. Knowledgeable, caring amf focused
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January 2024 by Maria Guzman
Angie help us with our phone upgrades and she is amazing. She has such a great personality and made everything so easy. They were so busy, only 2 people at the store and she was so patient and even had us laughing. She knows what she is doing, has great knowledge of everything in the store. Answer all of our questions and even help with more things that we expected. And to top it off she is pregnant and had the capacity to help with great attitude. ?
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December 2023 by Jo-Jo A.
I have never had worst customer service in my life. We walked in and asked to set up a few phones and we were the only people in the store. My father-in-law asked if we could do one first because one the people in our family had to leave soon. The representative said "no I'm going to do this one first because it's too early and my brain needs it this way." It was 10:30am. We were transferring a phone line and she said we needed to call customer service because they couldn't do it there at the store. We obliged and the customer service representative on the phone asked why they couldn't do it in store and if there was an error message and I went back to the in-store representative to ask for the information. The in-store representative said "well if she actually looked up your account she would know... it's a unified account" Every response was sarcastic, rude, and unprofessional. I am not sure what the in-store representative's name was but she had a lot of facial piercings. Definitely wish we went either to a different store or got a different representative.
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November 2023 by Sherry SS
Took my 89 year old dad in to AT&T store on Tustin and Katella in Orange to fix his phone and the rep (male, black hair) tells us we would have to wait an hour and a half. We explained that my dad is 89 years old and his phone is the way he has to communicate with us and probably just needs a new SIM card. The rep could not be any less sympathetic for our predicament and said we have to wait our turn. We were going to go someplace else but my dad refused to leave because his phone wasn’t fixed, he has dementia, so didn’t understand the situation. So while we tried to balance my dad on the bar stool type seat (only place to sit) and tried to wait it out. We asked if we could leave and come back but the rep said if our turn comes up while we are gone we would lose our place in line (really???) Another customer saw our predicament and also talked to the rep but the rep said nothing he could do. That customer, thankfully ended up giving us his spot in line even though he had waited awhile and had come back to the store. It took all of about 10-15 mins to get the new SIM card. I can’t believe that rep was so unaccommodating to a 89 year old. To hey dad, his phone is his lifeline. Thank goodness for the kind gentleman that helped us!
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November 2023 by Dj Perez
The guy who helped me was really helpful however The store manager was rude as heck , mistreating his co workers using non customer service language towards a family
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November 2023 by Christina Meadows
Great customer service. Ricardo is very helpful and personable.
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October 2023 by Siavash M.
I would give zero if I could ... They have not even bothered to find out what was my request with service , just have told go to online support !!!??? impolite rude and careless . Do not go to this store at all
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October 2023 by Dario (DarioRoma)
Came in today to switch phone plans and get a new iPhone. Albert was on point and super helpful, i appreciate the patience. Thank you.
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October 2023 by Jason V.
Horrible store they should be shut down. They get no business everyone I know think the workers here are weirdos trying to get people's personal information. They added 2 iPhones to my cousins phone account without his permission and he has austisim he came in to pay a bill and when he got home there were 2 extra iPhones on his acct .and they refuse to do anything even threating us with cops even tho they are the ones that stole. Horrible place
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September 2023 by justinperez2468
I came in to purchase a phone for a family member and they gave me an awesome deal. They weren’t pushy at all and even helped me qualify for new discounts. This will be my new regular store moving forward.
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September 2023 by NotErik 2
This is my favorite AT&T store. They always go out of their way to help and are always so fast and friendly. I have been doing business here for years and they never disappoint!
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September 2023 by Denise Garcia
Awesome experience!Reps were amazing and super helpful I definitely recommend this location
