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November 2023 by David I.
I ordered tires and scheduled an appt online about two weeks out. I scheduled for 8am on Wed before Thanksgiving. I arrived at 7:50 and the person at the front desk said he had my appt, but the tires weren't in stock. He said he could get them delivered in a couple of hours.Unfortunately I was leaving in a few hours to go to family for Thanksgiving. I asked if he could get the tires that quick, why weren't they already there for my apt. He told me that when you order online, you should follow up by phone to make sure they were actually ordered. Why should I have to do that? What's the point of ordering online if you have to call?Wasted my time and had to do the drive on worn tires. I went online and ordered from another tire company down the street to have them installed when I return on Saturday. They were $50 more, but actually called me later that afternoon and said the tires were delivered and would be ready for me on Saturday.If you are going to sell product online, you need to have a process in place to follow through, the customer shouldn't have to call and question if your system works.
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November 2023 by Monique F.
I've purchased tires here for all my vehicles. Took my newest car in for a slow leak. Adrian was a great help he was very through. He got me in and out in a timely manner. He let me know up front how long my car would take and car was ready with in the time frame he stated. Deff recommend this place for all your tire and maintenance needs.
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November 2023 by Jordan B.
Have been coming here over 10 years never again. 3 months ago spent $1400 on tires and road hazard. Have a nail in my tire they will not fix it. First time said to busy we will make you a appointment at 9am Sunday. Show up 9am Sunday no appointment can't help you. Just will pay to have fixed and never use this company again. The store has not even opened yet and they would not help me. Avoid this place!!!
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November 2023 by Jeff S
American Tire Depot is my go to place for tire repair and replacement. They repaired my tires whenever I have issues for free. They are a fast, reliable and trustworthy service provider.
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October 2023 by Tammy Taylor
I had a great experience with the customer service at this tire shop! Adrian was extremely helpful and understanding of my budget. Instead of trying to pressure me into buying an expensive tire, he went above and beyond to find one that fit within my price range. Initially, they didn't have any tires in my budget, but Adrian made some calls and managed to find one that was closer to what I was comfortable spending.But it doesn't stop there! When I called back to book an appointment, he surprised me by informing me that he had made even more calls and found an even cheaper option. It arrived quickly, which was fantastic since I needed the tire urgently before leaving for vacation.When I arrived at the shop, they took me in right away, honoring my scheduled appointment time instead of making me wait as many other places tend to do. I was in and out within thirty minutes, which was incredibly efficient.I was pleasantly surprised that the tire I received was from a trusted brand and not some unknown knock off. Despite going for a lower price, it was still a high-quality option. This was definitely a plus for me!Based on this experience, I will definitely be returning to this tire shop for all my future needs.
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October 2023 by Jeff B.
I decided to wait a month to write this review in case I had any buyer's remorse or other issues, but so far, I'm loving my new tires. I called around to other places and not only were the prices on par or better than other locations, but they were also able to get me in fairly quickly considering they had to order tired I needed. Unfortunately, my car is 11 years old but luckily fairly low miles. That means parts aren't starting to show some wear and tear along with just old age, so I needed to control arms, which might explain why my front tires were wearing out so fast. They had pictures to show me what the problem was. That doubled the price, but after doing some other research, they were still less expensive than other places, and way lower than dealer prices. They were also still able to have the car ready for a mid-afternoon pick up, which was important to me. After all that, the car is running great! I drive to Palm Springs a couple times a month and could already notice the difference in less road noise and better alignment. While I hope these are the last tires I'll need for this car, I would totally use them again in the future when the time comes.
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October 2023 by Doris J.
I have been a customer of American Tire Depot for about eight years and have always gotten good service. I have referred some of my friends to them because they are also friendly and expedient in their services. Most of all their prices are below other companies that I have checked.I give them five stars because of good service and good prices!
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October 2023 by Brian W.
Very good service,honest and fast.I love them. Show other things that are going bad,with prices of the repairs and parts.Thank you American Tire Depot in Orange,Calif. Brian Williams
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October 2023 by Tammy S.
I had a great experience with the customer service at this tire shop! Adrian was extremely helpful and understanding of my budget. Instead of trying to pressure me into buying an expensive tire, he went above and beyond to find one that fit within my price range. Initially, they didn't have any tires in my budget, but Adrian made some calls and managed to find one that was closer to what I was comfortable spending. But it doesn't stop there! When I called back to book an appointment, he surprised me by informing me that he had made even more calls and found an even cheaper option. It arrived quickly, which was fantastic since I needed the tire urgently before leaving for vacation.When I arrived at the shop, they took me in right away, honoring my scheduled appointment time instead of making me wait as many other places tend to do. I was in and out within thirty minutes, which was incredibly efficient.I was pleasantly surprised that the tire I received was from a trusted brand and not some unknown knock off. Despite going for a lower price, it was still a high-quality option. This was definitely a plus for me!Based on this experience, I will definitely be returning to this tire shop for all my future needs.
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October 2023 by C J
Great service, great prices and quick.4 new tires and drives like brand new too!Thank you for your outstanding work!
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October 2023 by Simon Yu
I came in for an oil change and the mechanic they reinstalled my skid plate/splash guard backwards. They lost 5 of the bolts/screws as well, ended up dragging the plate a mile into the drive and I had to get it replaced. Not coming back here.
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August 2023 by Louis Guajardo
Came here to get a tire patched. They treated me as if i was a paying customer. They even had wifi in the lobby for me to use while I waited. They were fast and efficient. Great service, I will definitely be coming back.
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July 2023 by Tessa H.
My partner's tire had a slow leak in it and we took it in to have it looked at, fully expecting to have to buy a new tire. They took a look at it immediately. Less than 30 min later they returned telling us they not only repaired the tire from the inside but that the repair was on the house. Car brought right up to the door for us too! Fantastic service!
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July 2023 by Matt O.
Yesterday I had the unfortunate moment when one comes out of the grocery store to find a flat tire. Triple A came and put on my donut and found 2 nails in the tire.I immediately thought of American Tire Dept as the last time I got a flat a client of mine recommended them to me. I hopped on their website and quickly made an appointment for the following day (today) at 8:45 AM. I arrived a early (8:05) to see if they could get me in. It's currently 8:11 and someone is already out looking at my vehicle which I appreciate as I was trying to avoid losing hours ar work. They finished at 8:46 on the DOT! They were amazing and patched my tire, and no fee. Such wonderful people and I would highly recommend.
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June 2023 by Laura Chaverri
Went in today to get a tire rotation and oil change and I was hoping they could do it in less than 45 minutes. They took me right away and I was out in 30 minutes. Much better service than at the Irvine location closer to my home. I will continue to come to this one in the future. Thanks again!