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December 2023 by Kamyar
The manager didn’t return my item.“If you are not happy with the purchase then you can return it”This is a false statement on their website, I wasn’t able to return a jeans that had less than a half an inch of yellow color on it which could’ve been from the factory defect as well.
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December 2023 by e itsLilmini_pepper
Floor staff amazing, cashier spend to long chatting w/ friend while we waited for 10 min in line.
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October 2023 by Frankie
Excellent customer service. Helped me find the correct size jeans.
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May 2023 by Rachel Olivia Lee
Megan was friendly, knowledgeable and so sweet! She was so considerate in guiding me through current sales and was able to help me find the perfect shorts for me! She deserves a raise or promotion!
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March 2023 by Lucy Bermudez
Great customer service, the store very organized and clean. Loved it will definitely come back.
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February 2023 by Colonel Sanders
Friendly welcome, but girls in the back more interested in talking amongst themselves than helping customers. I love American eagle shirts and jeans but this store sucks.
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November 2022 by Ralph Rivera
Great deals and good customer service
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November 2022 by Bryan C.
Terrible customer service, nice shirts. We bought two shirts for a xmas present and requested a gift receipt. No gift receipt was included in the bag. We texted AE and then called and were told that AE cant provide a gift receipt after the fact. One rep said the return the order entirely and re- order the items with a gift certificate -- and hope it gets filled right. And have a nice day. A supervisor said no, just put the order number when you go to a store, but if a store isnt nearby then WE will have to go online and get a return label to gift to the person who got the gift. And have a nice day.Its a messed up system.
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August 2022 by Rachel Nemeth
Tony was AMAZING! So beyond helpful, friendly, and knowledgeable. Thank you for a great shopping experience in revamping my closet!
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July 2022 by Sabrina Malone
I saw the employees in aerie and what appeared to be the store manager talking badly about a customer and they even took pictures of her and were laughing! It’s so unfortunate because this is NOT the attitude that aerie or ae promotes.... gross lack of professionalism. These girls must have peaked in highschool SMH ? I had $300 worth of merchandise that I wanted to buy but I chose not to and ordered it online instead because if they do that out in the open what are they going to say when I leave the store? Big time bullies.
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March 2022 by Theresa R.
I have bought many jeans and take with supervisor Jack about jeans order 10 days ago have to wait until April to get money back from item not received
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March 2022 by Athena Listrom
Sweet people working here they were all so very helpful and kind love the jeans
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February 2022 by Kenia S.
Jasmin was helping me look for jeans in the fitting room. She was super sweet. I literally tired on 6 different styles. She was determined to help me look for the perfect jeans. It's so hard for me to find jeans for myself but Jasmin was super helpful! She would ask me if I was satisfied with the jeans until we found the perfect style for me! I love her so much. Thanks babe !
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February 2022 by Talia M.
I had a really good experience here this weekend with STAR! She was awesome and went above and beyond to help me find the perfect jeans! I'd for sure come back just because of the good experience I had with star
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January 2022 by Hugo M.
I come here for jeans and they have a lot of types of jeans to choose from. They are really nice and it's close to where I live.
