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April 2023 by sally goss
Pharmacist very helpful
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November 2022 by Shanon T.
Yeah don't come here at all! The selection is trash. Customer service trash! How are you going to talk about politics and say things like "we need him back in the house to make America great again" and say "we need to send them all back this isn't their country" Dee and Colleen. And then say gen z kids and millennials should off themselves when you Colleen don't look that old yourself. Don't shop here if you're a minority. Protect yourself cause these people that work here are the ones that are trying to make Orange a sundown city.
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July 2022 by Marq N.
My review is for my experience at the deli. Friday evening I stopped inside to check for the family meal, and I seen that the chicken looked fresh and there was plenty for a family meal deal, so that's what I ordered. I wasn't greeted, just looked at by a woman washing dishes and maybe two minutes later a guy walks over and takes my request, the 8 piece meal deal with potato salad. I am given my bag, continue shopping, and return home. After I'm undressed into pajamas, I go to feed my family and find that this idiot gave me all thighs and legs literally on purpose. I call and call the store and nobody answers. So I have to get dressed again and drive my 6$ per gallon car back to the store. The customer service department is always straight forward and helpful. The service leader takes me back to the deli and we ask the attendant, "what happened?!" He lies to both of us and plays like he is shocked as he says,"oh!..... that's all we have." I am pissed at this point because I work hard for my money and this guy tells me his name is Robert, doesn't take into consideration that I have a life an family and risk my life even driving to this store to conduct business and it is clear that we, as customers are not appreciated and this devil deli worker has been deceiving people for who knows how long because he seems so comfortable doing it. The food was indeed fresh and good. I usually go to the other Albertsons because most my other deli visits here haven't been the best. Also this store doesn't carry fresh cut fruits, they always seem to be old and do not hold past one day compared to the east orange and Santa Ana Albertsons. Robert should have told me that they didn't have the chicken when I ordered it, even though I clearly seen they had the 8 piece because I order them from time to time throughout my lifetime, so for him to try to deceive us is just unacceptable. It bothers me that people are so shameless and have no honor. My experience echoes the experience of the other customers (Jennifer A) who sees that the deli and fresh meat butcher workers appear unhappy and seems bothered for you wanting to use their service.
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July 2022 by Caleb S.
They sold me $60 expired whitening strips. I tried to return unopened and admittedly left the receipt at home but wouldn't help me at all... maybe don't sell items at your store over a year expired?
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June 2022 by Stevie W.
BAKERY REVIEW I went into the store order a special occasion cake. The 1st gal that stated helping me was Sarah. Then another bakery gal named Gaby jumped in saying Sarah didn't know what she was talking about and took my cake order. The price of the cake was $65+. It seemed costly for a grocery store cake but I finally agreed seeing as it was a multi layered "specialty" cake. Well to my surprise I received a call the following day to say that the way Gaby had written up the cake order that they can't and don't make that type of cake. I asked to speak to a manager and was told that she is only available in the mornings. I decided to go into the store to find out what was going on cause now I'm pissed about the whole situation. The bakery gal that was originally going to take my order, Sarah was there so I explained about the call and that I was there to find out what in the hell was going on. She could see that I was pissed and she immediately let me know that there is ALWAYS a "manger" available and that she would be happy to help me get a cake order done. Well she made my daughters cake special as she said and I wasn't changed a a ridiculous price. THANK YOU SARAH FOR GREAT CUSTOMER SERVICE SKILLS
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June 2022 by Tasha B.
Don't buy wine here!!!Terrible customer service & return policy. I often purchase 6 bottles of wine for the 30% discount. Typically a variety. The first time ever, a bottle was not good, and it was in the $20 price point. I returned to store w two bottles ( one opened , with cork & less than a glass missing - and one un-opened) I was spoken to very curtly, "we don't return alcohol " it's a California law. I did some research- and if something is spoiled - which this was & I can only assume the 2nd bottle was as well, it is returnable. I do not see a sign anywhere stating this law. I asked to speak to a manager after a quick google online, and was told she was in charge. I will try again another time with a different supervisor, but honestly every time I come to this store, the employees seem miserable. I'm done here- I'll take my very large weekly grocery shopping elsewhere. The correct response would be to educate me, make a one time exception. This is my first negative yelp review but I'm just had it with negative customer service!
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April 2022 by DeAnn G.
This is about the pharmacy only - not the store. The folks in the grocery store have always been great! I've used this pharmacy for many years but in the last 24-18 months, it's been awful. They treat customers so poorly - they honestly seem to resent and sometimes even hate their customers and do whatever they can to make the process of getting prescriptions refilled each month an awful, awful experience. Some of the pharmacists over the years there have been amazing, but there has been an ugly turn and they have become rude, victim-blaming, and sometimes almost vile in their level of meanness in the things they they say. If you are sick and you need prescriptions, please know the staff in this pharmacy really, really, hate sick people. It's giant pain to switch pharmacies, but it's just awful there so I'm done - I'm making the switch. If you need a prescription, I would advise that you go literally anywhere else. Sadly, this past year my husband died. He was very sick throughout the year - in and out of the hospital. On one occasion when he was in the hospital in THE FREAKING ICU ON LIFE SUPPORT - he had some prescriptions that were on auto refill. If he's in the hospital - he doesn't need his prescriptions - they are medicating him there - and I was working full time and trying to be at the hospital as much as I could so I didn't go and pick up his regular prescriptions. She had to reverse the prescription and put the pills back in their stock. After he got out of the hospital I had to go pick up new prescriptions for him -- she read me the riot act because she had to restock the pills. UNACCEPTABLE, UNPROFESSIONAL BEHAVIOR. Not only did she did it that time but the next three times I went in to get prescriptions for him she continued her tirade about the horror she endured having to restock the pills. She did this in a very loud way that other customers could hear - it was humiliating and embarrassing. She is light completed - she is wraith thin - older and often wears a braid in her hair - I don't know her name but she is truly awful. She needs to be removed from all direct customer service because she treats customers in a vile manner.
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December 2021 by Tim B.
pic review common for all albertsons corporate come on sales out of stock early always
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December 2021 by Lanny M.
the good news is this store location is in a really good spot. The location is really helpful and it makes it really easy when you're getting off work you can just stop in and pick up a lot of the things that you need to purchase for dinner or maybe for a snack for your kids if you're packing their lunch for the next day. the one thing I do not like about this location are the shopping carts. The shopping cart seem to always be broken and not work properly. I hate when I am Wheeling my shopping cart through the store and it is making that loud noise. It is super embarrassing
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November 2021 by Difor P.
Worst Albertsons I have ever been in. Short heavy Latina cashier Manager and Shelly are the rudest most prejudice people I have ever come across. Neither employee should have a job. With the country being in a hiring shortage companies have to make due with rude nasty employees. I will never set foot In this store again. 17th street store is 20 times better.
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November 2021 by Jennifer A.
This is my go-to grocery store as it is so close to my home. I have been shopping here regularly for about seven years now. In general the store is decent in terms of cleanliness and stocked items. I have never had any major issues aside from when the pandemic first hit and that was when every store was out of everything. In general the staff is professional and nice and a couple of the checkers are some of the most genuinely sweet people I have met. I have always felt safe at this store. The parking lot is easy to navigate and clean and well lit. I have never run into issues inside the store such as rotten or expired food or anything like that. My only real complaint about this location is the deli and meat departments. I'm not sure what it is but the workers in those two sections are some of the most unhappy people I have ever run across. Often times the workers do not even ask me what I need. Instead, they just walk over and stare at me until I speak. I have never had any sort of incident with anyone here and I am not someone who orders anything complicated so I don't think it's personal or against me, specifically. But nonetheless it is incredibly off-putting. It used to be just the butcher/meat department where this occurred but now it's the deli too. I try to be understanding that sometimes people just aren't in the mood. But it happens so often here and makes me so uncomfortable that I frequently pass and purchase pre-packaged meats even if it is not actually what I want to buy. I would rather not be made to feel that I am ruining someone's day by simply using the services they are there to provide. =\ All in all, this is a decent, safe and clean Albertsons. :)
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September 2021 by Stephen B.
If this wasn't the closest market to my house I would never go here. The staff is incredibly unmotivated. Every time you come in they'll be one or two registers open with a line. Doesn't if matter if there's two people in front of you or five it will take you 10 minutes at least to get to the register. Then you get a listen to the cashier or an employee complaining about their job or their day. I just stood in line for 10 minutes to watch one employee being rung up while chatting with the bagger and the cashier. Then a manager quickly opens another register and pulls two college students from the back of the line in so they won't have to wait?! Every time I think I'll give this market another shot it lets me down.
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July 2021 by Gleicyane G.
I used to live in the area and this was my go-to supermarket. Had everything I needed. Always clean and the staff was always very helpful. Good sushi and fried chicken at the deli.
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May 2021 by Dom Molina
STAY AWAY: Was trying to check in and lady looked at my paperwork and said she couldn’t fill my prescription because it was a controlled substance. WELL, she was looking at was I was ALLERGIC too.Do yourself a favor and go to a pharmacy where the pharmacist have a brain.
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May 2021 by Ethan V.
I have never been turned away while using my corporate card. Staci had questions about my purchase and asked for my ID. I had no issues giving her that. She then walked away with both to get a manager instead of calling a manager to us. They say they won't let me make any purchases without my ID matching my corporate card name. They explained it could be fraud. I have a business card, I'm wearing the uniform and I produced an ID. If it ended out being fraud it would be pretty easy to find me. They didn't want to call the credit card company to verify I was who I said I was.