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November 2023 by Craig Lumb
Great customer care, I was fortunate to get my truck started before they arrived and had to cancel them while they were on their way. They understood and were happy I was able to get home safely.No Charge...Recommend them to anyone.
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October 2023 by Eric K.
Francisco was the best! He was super helpful and friendly. Good price too. He got out to me in about 15 minutes even though it was the middle of the night. Next time I need towing I am absolutely call this place again!
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September 2023 by Sandi R.
After calling Good Sam's and AAA both with Motorhome add to the towing after 9 Hour Saturday and 4 hour Sunday . We called around and found Alberto's willing and able to tow are motorhome at a reasonable price and very prompt and courteous and gave us a quote and that was all they charged . We highly recommended them.
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July 2023 by Brett C
Horrible experience. 2 hours late and still haven’t arrived just after my tire place closed. Made arrangement at 3:38. They said they’d be where I needed them at 4:54. With no warning at 5 it changed to 5:40. It is now 6 o’clock and they are no where to be found. Do not use if you can help it.Service: Car towing
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July 2023 by Eric Gonzalez
Worst Service had to wait 2 hours when driver finally arrived he brought wrong truck after explaining the make and model of vehicle also that it was in a collision. Driver toke the keys with him to yard just to say they don’t have a truck available and he’s clocking out. Keys had to be arranged to pick up in person. I have been waiting on a refund fallowing up for over a week everyday. Manager John approved my refund to Veronica yet still haven’t been contacted to refund $228.57. Employees keep telling me they will let the Managers know to contact me and still no fallow up. If you’re in need of a tow don’t get scammed like I Did. They toke my money and I still had to go through another tow truck company after 4 hours of dealing with them.
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June 2023 by 360 Elast
This company is a SCAM!!! They came last night to my neighborhood and impounded a lot of cars, including cars that belong to business owners and workers that own and work in that area. One of the drivers even threatened to run over my father and a fellow neighbor who were trying to get to their cars. The owner of that private car lot told us that he did not call them as he uses a different towing company. This company also only accepts cash which is against California law as towing companies are required to accept cash and credit/debt cards for payment. They also damaged several cars in the process of impounding vehicles. A lawsuit has been filed against this company by our neighborhood.
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June 2023 by Zey
Do not tow from this company. They are so unprofessional. They lie to you about their arrival time and then won’t answer your calls anymore after them charging your card.Stay away!!!
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June 2023 by Sandra C.
***SCAM COMPANY PIRATE TOWING !!!! **This company towed mine and about 18 other people off ball and Euclid without permission or consent from the lot owner who gives us permission to park there overnight on 6/22/23 and took it to profession towing in Fullerton on Manhattan st where they rent a lot . I will be there bright and early on 6/23/23 with everyone's else's vehicles who got towed to get a full refund . Sad part a lot worker joking said we did it to make the days quota !! Sad running a shady business like that ! Shame !! Taking money from hard working people just to ruin everyone's day ! Ontop of that they dented my car and I have proof of them taking liability for damage. LAWSUIT IS PENDING
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June 2023 by Avalina S.
You have to give it up to Pete! I was stranded at the exit of the freeway during peak hours. Pete got to me within 20 minutes of my call and had my car loaded up and towed home safely. Super friendly. Great conversation and was able to tell me what the problem was with my car. 100% will recommend Alberto's towing and have them request Pete as your driver! Great work!
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June 2023 by Valeria S.
Pete is awesome! I can say that he's the best tow man I have ever met. Best customer service thanks again!
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May 2023 by Cory F.
Typical trucking company. Lie to get your business. Can't tell time. Can't follow up after they lie. Just horse shit. Veronica will lie right to your face. News flash. Just tell the customers the truth. You will stay in business a lot longer. Pathetic.
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May 2023 by Mohammed Alam
Needed flat tow and my insurance asked them for flat tow. They accepted the assignment knowing they didn’t have a flat tow available and showed up with a dolly to tow my 4 wheel drive then left me stranded and put a note that I refused service .
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April 2023 by Lidia R.
Fast response time, professional and friendly. I needed a flatbed for my motorcycle and he came through. Would definitely recommend it.
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April 2023 by Jenna E.
Used my GEICO roadside assistance and Alberto's Towing was the provider. Never heard from them, waited over two hours, never got a call. Tried to call and text and never heard anything.
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March 2023 by Safia Gulamali
I would highly not recommend this towing company for these reasons:1. I set an appointment on a Tuesday early evening for Wednesday (the next day) at 9:00am to have my vehicle towed. They did not send anyone out and told me they were delayed. It was not the drivers fault. But they were 1 hour and 40 minutes late. I was late to work. They knew ahead of time so really there was no excuse.2. I had the yelp deal where you spend $95 and you get $125. I talked to one of the guys there and he got upset and told me I didn't tell him about the deal. I did mention Yelp has a discount. He disregarded it. On the deal it does not state anywhere that I have to tell them at any point before hand about the deal. When I said why? So you can mark up the price? He got quite. When I told him that's fine I will make sure to post a review and report it to Yelp as I have to in order to get my money back he was very rude, raised his voice and almost hung up on me.3. I paid in cash and I had to call 5 times to get an invoice. I still never received a proper invoice. Which is very shady and unprofessional.4. I called and talked to the owners wife. I was supposed to get a call back, never did.5. Talked to the husband (owner) told him I was going to call back. I tried and they are no longer answering my phone calls. I tried to resolve the issue and give them a chance to at least right their wrong or take some ownership in how they behaved and conducted there business. But they did nothing of the sort.I have never had such an experience before. I am a very easy going and understanding person but this was just beyond unfair, unnecessary and really just a horrible experience.The positive I will say is that the driver to helped me was really nice and helped me a lot. So thank you to him.Service: Motorcycle towing
