Walgreens provides a mixed experience for customers, with notable highlights and some areas for improvement. Many customers appreciate the helpful and professional staff, particularly at the checkout and pharmacy. Team member Juan has been recognized for his warm demeanor and efficiency, making shopping enjoyable and engaging. He assisted a customer in finding specific items and shared knowledgeable advice about saving money on vehicles, contributing to a positive shopping atmosphere. Similarly, Bessie at the pharmacy has received praise for her caring and cheerful service, especially towards elderly customers, ensuring they receive the support they need. However, some customers faced challenges with the pharmacy. There are concerns about misleading information regarding prescription refills, as customers were told they could pick up their medications earlier than allowed. Additionally, there were reports of being shorted on medication, which required follow-up visits. Despite these issues, the pharmacy remains busy and offers convenient services, including COVID-19 testing and vaccinations by appointment. Overall, while Walgreens excels in customer service with dedicated staff, there are some inconsistencies in pharmacy operations that need to be addressed to enhance the overall customer experience.
Pharmacy tech Bessie is one of the best. Safe and clean environment
October 2021
I got a follow up call from this Walgreens to see how I was doing with my new medicine. I really like the follow up, it made me feel valued. Great job!
April 2021
I came here for my Covid-19 vaccine, then came the next day with my husband for his. The staff was nice, efficient and got the job done. You could tell that the pharmacy staff was over worked but both days BESSIE was awesome. Thank you Bessie and the rest of the staff.
