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February 2024 by Socorro Bautista
Inez was super helpful and patient. He gave us excellent customer service and explained in detailed every question or concern we had. He went out of his way to help us resolve any issues that came up. Excellent customer service! Thank you so much for your help with my parents, too!! We really appreciate you!
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February 2024 by Mike Morrow
Just excellent service and beyond that so very pleased.
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January 2024 by Eric Camiling
Came in to trade in an iPhone as part of a promotion and received excellent customer service from Caesar Garcia. He was informed and informative, and went out of his way to make sure the process of wiping the phone and getting the full credit amount was as smooth as possible. Thank you, Caesar…we’ll be sure to come back!
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January 2024 by lu guo
Verizon is the worst！ They keep sending the bills even I asked for stop the service for months. What they want just the money. They don’t understand what means no more service anymore! Go to other company they can offer better price than Verizon. The monthly payment alway higher than other company. Save your money!!
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January 2024 by Liridona Zymberi
I was so desperate for their help. My phone had been disconnected by verizon and the only way to turn it back on, was to go to a verizon store and show ID to get my line turned back on. I just needed 5 min of their time. And i was able to explain that to one of the employees, But they were busy with 2 other customers, for over an hour. I was still on clock, I had to go back to work, but I couldn't go back without a working phone, in the same time, I couldn't be late for work. I set there for 1.5 hours, and got very late to my delivery, which in turn i had to wait 4 extra hours as a penalty, and neither one of them tried to help me , by just having the other customers wait for 5 min aside. Since their customers were taking way too long. I had to go back to work without a phone.
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January 2024 by Essam R.
I would say that place is great only when the manager is there, he is very knowledgeable and friendly but the staff is very unprofessional
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December 2023 by Aracely M.
Been a customer for over 20 yrs. And just like that got horrible service. After waiting for over 30 mins. Someone walks in and the manager shakes his hand and starts helping him!! It wasn't busy so I'm sure he saw me waiting!!
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December 2023 by Rosa Spaugy
Great experience. They made it so easy to upgrade phone. This is the best place to come to
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December 2023 by Miguel Estrada
Alyssa went above and beyond. Something most will not due. You can tell her number one goal is to serve others. I will always buy from her even if I have to pay a little more
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December 2023 by Jane W
Worst experience I’ve ever had with customer service! Seriously, I was telling him what terrible customer experience I had had and he got all indignant and was acting like I was talking about him when it was a different store in a different situation, so made a worse experience worse by making sure that I knew he didn’t want to help me!
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December 2023 by alpali10
The store experience was great. Not crowded at all. Personnel were very helpful and the chat very pleasant
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November 2023 by Daniel Castellano
Jessie was very helpful and knowledgeable of all the store products and services that Verizon offers. True asset to Verizon! Please let him know that he did a outstanding customer service!
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November 2023 by Mo F.
This is my first time going into this store today with my partner. Jesse, the Verizon employee, had such a trash ass attitude as if he hates his job. Thanks to Jesse, I won't be going into any physical Verizon retail stores since Jesse seems to be a reflection of what Verizon hires at their retail stores. When my partner and I went inside, Jesse was helping us for the visit and we asked him a question around how to use the Verizon app but Jesse didn't know how to use the app at all. My partner had said "Oh I had assumed you would know since you work at Verizon" and Jesse's response to that was "It's not good to assume that I can help you". What the hell type of response is that to a customer? Like why would you say that? Why are you even working at a Verizon RETAIL store if you aren't going to help customers? Like bffr. Sounds like he's in the wrong field of work tbh and should consider resigning.
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November 2023 by Sylvia E.
the doors do not stay unlocked during business hours in case of a fire we would all burn alive
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October 2023 by Isaac Carranza
Joseph was very professional, I really appreciate his kindness and his work ethic. I felt l very appreciated being there all my questions were attended too left the store happily with my new iPhone 15.
