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December 2023 by Delovoy Box
It’s not a real Verizon. It’s a franchise and they don’t know much how Verizon works, just wasting time
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December 2023 by Melissa Santos
My sister and I went to go pick up her phone on a Sunday. We got there around 2:00 p.m and there was a sign on the door that said it was closed and that they would open again around 3:30 p.m. Online it said the store was open, but it wasn't.So we left and went back the next day on Monday and the phone was not there because the manager took the phone with him.Our order ended up being canceled the next day. I do not recommend this store they have poor customer service.
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September 2023 by Jane W
The sales person I have worked with at this store was the biggest con artist I’ve ever had to deal with…. We wanted to move my son from Boost to better coverage and he added him to my plan for a free phone which we are now paying for so it was not free! He tried to get me to sign a contract I couldn’t even see what the cost were, I told him I did not want the insurance and he signed me up for the AppleCare+ for all of my devices at a whopping $50 a month. They are trained to lie cheat and steal from you. Do not believe for one moment they will get you a plan best suited for your needs… it all about how much money they can con from you! Call Verizon, get what you need over the phone, those customer service representatives don’t get a commission and are considered about your business.
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September 2023 by Jessie Munoz
The employees were very helpful and answered all my questions, I'm not very knowledgeable with electronics, their patience make me comfortable, however they need more employees, they multi-task very well
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September 2023 by Franca Elimimian
I neeed four new phones and expected to be at the store for a long time It was a great and efficient service.
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July 2023 by Diane Murrieta
Kevin was a perfect gentleman. He had a wonderful temperment, was thoroughly knowledgeable about the products and how to apply them to my account. He was quick but I never felt rushed.
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May 2023 by Nicole Gray
Customer service was horrible.. wouldnt even try to help ..then asked for me to have sumone go 50miles out of their way to identify themselves. Any other time over phn works just as good.. sat and waited for help for 20mins..
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May 2023 by Mitzie Smith
I can't say enough about the excellent customer service we received at this location. DJ and Chris were amazing!!! They went above and beyond the normal!!!! 13 devices need to be ported in from AT&T. We had no problems with Verizon it was AT&T that give us issues and DJ and Chris handled those issues too!!!
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March 2023 by Melissa Navarro
DJ the store manager was friendly & efficient.
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February 2023 by Janet L.
This business needs to close down. The manager is so unprofessional & this store makes all Verizon stores look terrible. I went to this Verizon to find a tablet for my dad & I've went twice he said he had one but someone was picking up. Understandable, went back again & he said he found one in garden grove he said he would pick it up since he lives near the store that had the tablet in stock. He told me he would bring it tomorrow, & I'll be able to pick it up once store opens. I come in that morning he is gone. Talked to the employee she said that it was his day off.. none of the employees here are knowledgeable of their product & have terrible costumer service. Please stay away from this location, save yourself some peace in mind and drive to the version in eastvale way nicer and everyone is super respectful & welcoming.
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February 2023 by Destinee Torres
What can I say. I’ve been having difficulty with Verizon and customer service over the phone for 5 days, running around in circles until I came into this store and Shay helped me. SHAY did an amazing job and helped me get service into my new iPhone which was previously having esim and cellular service issues. She did not give up and was very chill and patient throughout the process. Shay deserves a raise! Thank you!
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February 2023 by A. Aziz Shukuri
Please don’t go to this store. They gave you wrong info. One of their retailer told me that they can help me over the phone any time I want but now they are asking to be in the store for verification purposes. Very odd! They changed my plan with giving wrong info that this gonna be cheaper which was not right. Stop buying from this store. I don’t recommend!
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November 2022 by Melissa Teran
DJ is incredible. The best experience I have ever had at Verizon, and I have been with Verizon for approximately 25 years. This store is out of my way, yet I will only come back to this store. I cannot say enough about DJ. He was absolutely amazing. He took his time dealing with me. I’m not exactly up on my technology, so he set up all my devices. Thank you so much DJ. I will definitely be a returning patron as long as you there!!!!
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November 2022 by ronnie Abbondante
Dj was great! got me in and out without feeling bamboozled. I was straight forward with what I was looking for and he had me convinced with the Google pixel.. so far so good ?
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November 2022 by Lorena Nunez
It’s Always a pleasure when Manager DJ assist you with all your needs!! Great Customer Service!!
