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October 2023 by Hulkanator Smash
DO NOT RENT HERE. DOUBLE BOOKED AND TAKING FOR EVER TO PROCESS RENTAL.Go to an official facility!
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June 2023 by Jessie Rivas
Very nice pupil and polait
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December 2022 by Carlos S.
They are trying to scam us in this very moment it's ridiculous what they're trying to do is absolutely crazy. We took pictures of everything before and now these men are trying to scam us and it's very clear that they're doing this.
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October 2022 by isaac williams
Never been so frustrated a day in my life ! Today I want him around 6 o’clock to rent a U-Haul I waited in line and then when I get to the front he begins to help me while he stops helping me and begin to help other people so now the store is cleared out again he comes back to helping me then he go walked away and help someone else not fully helping me I’m still at the same question he couldn’t answer I asked him why don’t you help me and then you can help them he said because the U-Haul doesn’t matter to me this comes first the guy hears him say that last walk out and come back in to purchase gum that was Tencent I felt that my service wasn’t want it nor needed so I walked away his name was Mike so he says short guy with puffy puffy eyes I was extremely angry that I contacted U-Haul as well ! Customer service is key but if you don’t want to rent the U-Haul‘s just simply say we no longer have the service instead you refuse to give me good customer service because Am a black woman ! I thought it was very ridiculous of him to refuse to help me and help the whole store on a number of occasions instead of helping me and then he explain to me no I’m not helping because you’re talking over my head I said because your brain is working slow I’m talking over your head can you imagine that that was my worst service there !!!! Mike you need professional customer service help you were very ignorant I don’t know if it was your height weird hair or your puffy eyes that made you ignorant but you need professional help and I hope you get it.
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November 2021 by AS
Had to wait and call U Haul international service and they made me wait. Customer service was not good
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October 2021 by Mike R.
Horrible and rude people to deal with. My reservation was confirmed and they didn't have the trailer I needed when I showed up when they opened. No offer of a solution. Horrible place and rude people! Never again?"!
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October 2021 by Ronald Mejia
(Translated by Google) I like to shop in the store(Original)Me gusta comprar en la tienda
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September 2021 by George Cupa
U haul
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July 2021 by ND R.
Overall a terrible experience. The guy overcharged me like crazy! Indian guy with terrible attitude and no respect for people. Extremely racist. I came in asking for a uhaul explaining exactly how far I'm going with detailed mileage I will use. He had me pay $120 in cash and that I made sure to confirm that this covered everything. He didn't give me a receipt or nothing. When I came back to return the uhaul, he forced me to pay an additional $60. He wouldn't explain what the extra charges was. He wouldn't show any documents reflecting this all of a sudden extra charge. When I asked for details, he yelled at me saying. YOU PAY ME CASH NOW, while slamming his both hands on the desk. I was there for 40 mins while they took their sweet time racking up charges on me. I was surprised at this level of disservice. I paid the man just so I can get out of there immediately. A week later I get a invoice in my email saying I still owe money to him and that uhaul will pursue after me. I was able to get in contact with a uhaul rep directly, and he voiced out that my total was only $119. This Indian guy, over charged me and aggressively attacked me for extra charges. STAY AWAY FROM THIS LOCATION. UN PROFESSIONAL, SCAM, RACIST.
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January 2021 by Dawn Romero
Good people to rent from
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January 2021 by Bud M.
Beware of over price boxes. This place wants to over charge for u-haul boxes as compared to the website. It willing to honor internet U-Haul price. Go to Citrus/Hamner U haul. They will honor the box prices. Don't get gouged.
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July 2020 by Sean Rasmussen
They had what I needed and was easy to deal with.
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June 2020 by Ryann Johnson
Best store in town
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February 2020 by Christine Espinoza-Fikes
If you can avoid this location DO. I set a reservation the same day for 10AM. Well when I arrived the lock wasn’t on the uhaul so I couldn’t follow the steps provided. I waited on the man there to sort it out with his manager over the phone. So choosing this location for convenience was out of the window. When I returned it, I used their gas station to refill the tank. I paid the man cash for the difference. Later to find out they charged me twice for the use of the vehicle! I’m sorry but this location is AWFUL. When I used uhaul again I stuck to Upland location which was a breeze. I also contacted uhaul for a refund and was told I’d hear from the area representative. Never did and just thought I’d warn anyone else about this location.
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July 2019 by Roberto Salazar
Good customer servise
