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May 2022 by Donna White
I used to come here for everything. Very disappointed the last few times. Moved some of our kids from Riverside, CA to Ontario, CA and when we went to rent a space in Ontario, I rented everything online to speed up the process. Took us over an hour to find the area, then it was NOT the 5 x 10 they promised and we were paying for. It was a 4 x 8 and no more. Went to tell the guy about the size issue, and he says, "oh...do you need more space? Want to upgrade?" NO, I just want a 5x10 that I am already paying for! Called Price Rental, about 2 min away and had my keys in hand, for a TRUE 5x10 within 10 minutes.
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March 2021 by IbeSyke
Good service
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December 2019 by eliezer a
Bad service, terrible location.
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April 2019 by Pablo S.
Worst uhaul dealer ever. Had a reservation number to pick up a car trailer. Business hours at this location are 9am-6pm. I got there at 5:40pm checked with the guy in the gas station and said the man in charge of the uhaul had left for the day at 5:15pm. Why would you leave your business if a customer has a reservation and it's in the system. If you don't like your business then close it. I didn't have to stress out and keep looking for another one. Bad service at this location.
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January 2019 by Richina B.
I have to say, this was a disappointing experience. In my past experience with uhaul, the customer service was awesome and it didn't leave me feeling uncomfortable, as this experience had. I paid $.99 per mile, which is the most I've ever paid! It was too high. I had no time to go to one of the other Uhaul stores that I have use in the past. I used this location because it was reccomend by customer service, when the truck I ordered was unavailable at the location I selected. I asked for a receipt because as I said I felt uncomfortable with the guy assisting me. He told me to check my email. I didn't get said receipt until this morning. Instead of showing us to the truck, he sent us to the truck with the the keys and instructions. Told me to take pictures , and advised me he would not be there at the time I was returning the truck. I was told to leave the keys the the gas station attendant. In all honesty I feel as if my rental should be refunded. Don't ever use this Uhaul.
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December 2018 by Jacob Jones
Too long of a wait. Otherwise good value.
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November 2016 by Lorena Cuevas
They only had one tow dolley. We booked a reservation online for 3:00 pm, even confirmed it. We got traffic and got ther at 3:15 a gentleman ahead of us was being helped. The guy behind the counter took forever to help him. Turns out the gentleman ahead of us had a reservation at 3 as well for their one and only row dolley. We didn't an apology. Just a shrug and a "oh well." He told us to call uhual to find a lnother location that has one. Whats the point of even making a reservation?! We had to drive all the way to fontana in more traffic. Thankfully Allen ans Francisco were actually able to take care of us. They even credited us $50.
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July 2016 by Rebecca Dimmick
What's not to like ?! Professional , friendly , very helpful , & accommodating , great service , great price ! ðŸ˜
