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September 2023 by Carmela Smith
Amazing experience, thank you all!
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June 2023 by Ave Chavez
My experience over all isn't great An employee named Rebekah was very rude to me she gave me a hard time to use the bathroom she treated me like I was a homeless person and wasn't pleasant at all I like the experience I have from other workers there but she made me feel very uncomfortable I didn't appreciate how disrespected I felt .
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January 2023 by Tracy and Jeff Piette
My daughter moved into an apartment to finish her college career at Pitzer College in Claremont and we needed to find a small storage location because the apartment was too small for about 1/2 of her stuff. We found Trojan Storage of West Ontario. The staff was amazing - so helpful and very patient with a stressed out Dad and Daughter who had just driven from Seattle to Claremont the day before. The deal we got was perfect, the move into the storage unit super easy, and we just moved out after about 6 mos of storing there. We wanted to give a big shout out to ABE and his crew for being so kind and helpful. The unit was clean, well kept, and they helped us out a lot. Highly recommended! I especially appreciated their good humor to keep us positive!
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December 2022 by LaurenAndDre
Great storage unit. Easy to get in and out. There were no issues with my items being in the unit. Staff was very friendly and helpful. Thanks!
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November 2022 by Christen
Clean and safe but worst customer service ever. No prorate to leave before end of month. No help to rent a space for a day or two to reorganize. Not willing to give same price to switch space for same size. Terrible customer service
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September 2022 by Raymond Garcia
Gloria guyona she really helped me out and they look forward to reading the storage room next month thank you for your kind and wonderful professional experience
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September 2022 by Fernando Gaona
Went in to this facility to enquire about a storage unit and U-Haul the customer service there was really great Gloria Gaona help me and made my experience they're great I look forward to moving in next month
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September 2022 by Baby Jimenez
Went in to see about a storage unit and was attended to quickly very friendly there they were very helpful ... I cant wait to move in i. A couple of days...
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March 2022 by El Gallo
Great Place so Far, The Gentleman at the Office was Very Helpful and Informative. He was Kind well Spoken and above all, He Help Me settle in very Welcomed. It was Nice to find a business that Helped and cared ?. Thank You Trojan Storage. I hope to have the Good Service Continue, Not Only to Me, but All your Present and Future Customers... ??
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January 2022 by Karina L.
If I could rate no stars I would!!! My mothers stuff was stolen. And when we asked how could this possibly happen the office said this happens all the time. If it happens all the time then hire security! 24 hour surveillance?? My a*** How is this place highly rated?
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November 2021 by oscar aguilar
Cool spot
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October 2021 by Brenda H.
I've been with Trojan Storage over 6 years. One of my storage units was broken into on October 20th, 2021 sometime after 7pm. I visited my unit the next day on October 21st around 2:30 pm and discovered that one of my units had been broken into and I was not notified. As a matter of fact the office staff did not know that this had happened. Now the problem I have with this is that the groundsman or whomever watch over the storage grounds don't check like they should. Another thing that bothered me is that they was to concerned about the break-in. Said to me oh you don't worry as you have Insurance on your unit. Oh, did I mention that I had to call the police to make a report. So I did that and it was getting late in the evening and I didn't want to be waiting alone for the police to arrive so I called the station again and I was able to make the report over the phone and the police would follow up with the Trojan Storage. As I was leaving I stopped by the office to let them know that I had contacted the police station and was leaving. I was 5 minutes away and the policeman called me to take my report and was parked outside the office of Trojan and said that the office was closed, staff gone. The time was 4:45pm and the office is scheduled to close at 6pm. I really think that the stuff at this facility should be trained to check the storage campus everyday morning when they arrive as well as their camera system. Trojan Storage, let's take care of business!
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September 2021 by Sam Dizzy
Expensive, staff is ok. There's too much dust inside my closed storage place; I don't visit it often enough to say that I let the dust in
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September 2021 by kenneth Duarte
First time renting a storage and didn’t know what to expect but everything ran soo smoothly and the process was pretty simple that it made it a no brainer.. Shout out to Heidi if it wasn’t for her I probably would’ve gone somewhere else. 10/10 Would definitely recommend.
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September 2021 by Jas Orellana
Went in for some information to rent out a unit, both I believe Kevin and Heidi were both so helpful with any questions I had
