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October 2023 by alicia becker
Arlene is the best! professional and skilled!
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December 2022 by Kady F.
I had a great experience here. It was my first time at an actual salon to get my hair cut and colored. I have to start off by saying not only is the salon beautiful but Arlene was amazing, very kind and full of education. I would highly recommend to put your trust into her. I did and absolutely love my hair. Thank you!
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December 2022 by Diana D.
I called this salon to inquire about if they are able to accommodate me. I wear a headscarf for religious purposes and wanted to know if they had any private area to accommodate me for a haircut. The woman on the phone immediately responded by laughing and saying "No, we aren't able to accommodate. it's an open studio so there is no private area." I followed up by asking if they have any male hairdressers. The woman on the phone let me know that they have men in and out of their salon all the time. I asked again if they had any male hairdressers who worked in the salon. The woman let know that they didn't. I let her know that I understood if they didn't have any private areas, but it would be nice if she tried a bit harder to be more welcoming and inclusive and showed at least some effort to try to accommodate new clients. I have never received a service or made an appointment, nor do i know anyone who has, but had I been met with a welcoming attitude and been made to feel like there was an effort to accommodate me, I definitely would have recommended this salon to others who may not need the same accommodation as I do. However, unfortunately I was made to feel like I was unwelcome at this salon because of the fact that I wear a headscarf.
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November 2022 by Natalie Nadine
Arlene did a wonderful job on my hair! She made me feel really comfortable, which was super important to me because I haven't cut my hair in 3 1/2 years. The Salon is super cute and easy to find, and I can't get over how great my hair smells and looks! I will be back!Services: Haircut
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October 2022 by Thomas'Christian Angelena Marie
The customer service here is deplorable. The staff are unprofessional l
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August 2022 by Rae W.
Amanda is awesome!!! I had highlights and haircut. She will talk you through thru the process and make you comfortable. She'll make sure you'll feel good with the result. I'm glad that I don't have to shop around for good hairstylist in the area. This worked out so well the first try, I'lll definitely be a regular!
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November 2021 by Joy C.
Saw Arlene and loved the attention to detail and advise for getting my hair back to healthy after not taking care of my hair since the start of covid . Would definitely recommend
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August 2021 by Meghan K.
I am sooooo glad I found The Hair Lounge! Arlene is AMAZING - highly skilled and super friendly! I was suffering from severe Covid hair - long and completely unmanageable. Arlene was able to turn my very thick, curly mane into a super cute curly bob...exactly what I wanted! I loved the way she assessed my hair and explained what she was doing throughout the appointment. I'll absolutely be going back to Arlene for all my future hair needs. (Including a long overdue root touch up.)
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June 2021 by Brenda S.
Two week ago, I got my hair done by another salon and was not content with the outcome. I decided to give The Hair Lounge a try to fix the hot-mess, for lack of a better phrase. I had the pleasure of having Amanda as my stylist. She is personable, kind, and knowledgeable in her craft. Throughout the process, she was transparent by letting me know specifically what she was going to do. I had a wonderful experience, and I believe found my new favorite stylist
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April 2021 by Gabriela A.
I would like to start of my review by saying, the owner, Arlene is amazing! She is personable , patient, understanding, and a professional! I started coming to The Hair Lounge in March 2020 and do not regret it at all (I originally went to a different salon until the stylist burned off my top layer of hair, it was literally about 1-1.5 inches short, my hair is platinum so it needs proper maintenance with high quality products).When I first called for a consultation, I sent pictures of my hair and Arlene recommended I come in so we could see what my next step was. I was distraught and did not think anyone would be able to save my hair until I met Arlene. My hair took time to grow so it went through a transition until I finally got my hair back in shape with the awesome products they provide at this salon, top quality stuff that actually works! Arlene was very realistic and I appreciate her honesty because now my hair is back to the way it was but much stronger . I recommend this salon to anyone who cares about their hair and wants the best service in the Inland Empire. The other ladies at the salon are always nice when I am getting serviced, really appreciate the environment in there. Happy I found my forever salon :)
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April 2021 by Lyric A.
I called to ask about what hair types they work with. The owner didn't know what a hair type was. This leads me to believe she is not qualified or needs to be relicensed as this is basic terminology cosmologists should know, especially when working with hair. She also was quite rude when I tried to explain my hair type. Eventually she stated that she doesn't know how to work with curly hair before hanging up. I would advise anyone with naturally curly hair to look at a different salon. I also would advise anyone with straight hair to look for a different salon or to proceed with caution as the owner may need a updated license. Edit- I was called by the Co-owner about my review only to be yelled at over the fact that they don't understand hair types and can't work with hair types past 3a. Very unprofessional. Again I recommend looking for a different salon no matter your hair type.
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February 2021 by Maurine W.
If I could give them more than 5, I would. Arlene has not lost her touch. She even outdid herself! Love my new hairstyle and color.
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December 2020 by Heather C.
I have been seeing Arlene for almost a year now, and I am telling you, my hair has never been in such great condition! She's amazing at her craft! She listens to what you want, and she gives you what you want, every time!! I have found my hairdresser for life! I highly recommend you let her work her magic on your hair!! Thank you Arlene!! PS- My husband also sees her and he loves the way his hair comes out every time as well!
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March 2020 by Jazmin P.
Went in with an image and asked if it could be done, a subtle balayage with an ashy brown color. (Pictures of what I wanted included) I specifically asked that it would be natural & subtle, and not super noticeable and that I didn't want blonde. However, once Amanda finished I noticed that my hair was not ashy at all and looked yellow and not flattering. Some people like the way it looks, but it's not at all what I asked for. I am giving two stars because I specifically asked her not to cut my hair short, and she listened. It's just not what I wanted at all & after asking another stylist she said it was done completely wrong and she's have to re-do my entire balayage. $200+ down the drain
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March 2020 by Marie S.
Asked Arlene to dye my hair with permanent hair dye since the last place I went to only did a glaze which wasn't what I asked for. I'm please with the results. I'm one week out & the dye hasn't faded on my grey's.
