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November 2023 by Candie Z
Best place to shop for makeup, skincare and perfumes.Haven’t had great experiences with other cosmetics company store. But while I visit this one in Ontario mills. Staffs here are so nice and kind also they are super knowledgeable with their products and had a lot of patience to pick the right one for me. Great shopping experience, will definitely be the first choice if I need new beauty products.If you are looking for great deals/discount on Estée Lauder , Clinique , mac , Jo Malone .etc you should come and check out here.
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August 2023 by Fatema T.
ZERO stars. was here on friday 8/18/2023 around 4 o'clock. The two girls didn't greet me or tell me about the deals, fine. I found a concealer I wanted and asked if they had anymore of it and they rudely responded "If thats not out we don't have anything" without even bothering to check for me. then when i brought up my items to the register before i even checked out i had a too faced primer and they immediately told me "just so you know that's not going to be part of the sale because it's a moisturizer". Last time i checked the too faced primer is a makeup product ???? i put back all my things and left. They seemed annoyed the second I walked in. Considering I was the only person in the store they could have at least offered me help or answered my questions.
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August 2023 by Giselle Nieblas
Very knowledge staff willing yo give recommendations. Found my clinique lip surge at better price than sephora. I will be back.
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July 2023 by Armen Tutundjian
Amazing friendly staff that make your shopping experience so delightful. Thanks again for everything see you soon
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July 2023 by Minnie L.
This is my first review and I had to make it about this place, I feel like customers service doesn't stay consistent. I've been shopping here for a couple of years and the faces are never the same. If you want good customer service ask for ether James or Sydney. The black girl is very friendly as well but the Mexican girl with glasses is very rude and dismissive
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June 2023 by Melinda Arcos
The staff is so rude and unwelcoming, the min you walk into the store you just fell judge. They don’t want to help you they don’t care about costumer service they rather be behind the register talking about you. This is my least favorite location if you want to still shop here and don’t mind the drive go to the Barstow location they are so nice and welcoming and they will double check anything for you! This location needs to be more careful on the people they hire
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June 2023 by April Monique
If I could give a 0 I would horrible customer service and their exchange policy sucks! Make sure if you buy at this specific location it’s exactly what you want & check the item to make sure it’s in good condition or else you’re going to have a hard time just to do an exchange
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June 2023 by han x.
I went to the store today, all the employees were talking at the cashier area, no body helped me, when I checked out, the black girl was nice, but the white girl was so rude, she was eyeing me askance, and with a fake smile on her face.
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January 2023 by Net A.
2023/075First trip to this store with my daughter in law.This store is located between the Neighborhood 8 & 9 in the Ontario Mills Mall.This cosmetic store is a part of the Estée Lauder Companies.It offers premium brand collections from Estée Lauder, Clinique and Mac like skincare HaircareMake upFragrance Gift setsThey had a good sale today and sure took advantage of it .6 for $60 on make up75% clearance 40% - 50% saleI purchased AVEDA shampoo and conditioner.A gift set of 6 trial size products with a cosmetic bag for $15.
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January 2023 by Vicky J
The workers don't know how to use the register. It was a simple task like 1+1=2 kinda thing. Even I fugured out how to handle it but still don't try to listen. So RUDE and unprofessional.
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November 2022 by Becky L.
Apparently, I have been stocking up for the upcoming holiday season since I'm sending overseas Christmas gifts to relatives this year. I decided to roam about 'The Cosmetics Company,' for a change instead of 'Coach,' this last trip to Ontario Mills Outlets, CA. I decided to stock up on make up and fragrances because well I ran out of foundation but bought other stuff I didn't need. Some usual mall brands I uncovered~Clinique, Mac, Too Faced, Estee Lauder were on quite a bit of a sale this last trip. I stocked up on Clinique and Mac products This past trip. They also had a great give away aka 'Free Gifts with purchase' with a specific amount you purchased as stated in a pic below. I went for the max. This was definitely my lucky trip. I wasn't expecting Black Friday sales to have taken off a week earlier, just sayin'?!
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October 2022 by 啦啦啦大写的D
Very bad attitude.
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October 2022 by Danny A.
Horrible experience. I purchased an item and 1 minute later realized I had grabbed the wrong product so I went back to make a quick easy exchange like any other reasonable store would be fine with and was told until AFTER the fact that sales were final. There was no apologies for the inconvenience nor any flexibility. They don't care for their customers plain and simple. Never returning.
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September 2022 by KKK ANNIE
My friend and I called at 10:3 this morning to make sure that what we wanted was available, because if not, it would have been a waste of time. On the morning of November 13th today, two female shop assistants at work answered that we had the goods in stock and told me that there were still 20 in stock. So we drove out immediately and arrived at the store around 11 o 'clock. After the inquiry. The clerk said it was sold out and might be available next week. I said I called you just now, and you confirmed it, and I came. 'We haven't had any calls,' the clerk replied. 'You must have the wrong number.' Ok did not want to dispute with her, so I thought it was my wrong number and then I said I would call again to confirm where the goods were available. Then something embarrassing happened. As soon as I called, the phone rang at the front desk. But she insisted that she had not received any calls and that she had nothing to sell us. OK fine, we don't want to waste our time either. I just got home to find that someone shared on social media that they had purchased the product we wanted from this store today. The blogger said that they had hidden the product in the cupboard and you must asked them to take it.This is a very disappointing and speechless store! Lie, cheat, discriminate! Never again!
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March 2022 by Guadalupe Mendoza
Perfect
