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January 2024 by jean
I always have a good experience there everyone is always very friendly and helpful if they don’t have what I am looking for they recommend where I might find it
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December 2023 by Scott Connole
Very helpful staff, will take the time to explain and answer questions. I love this store!
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December 2023 by Jose Gomez-Ferrer
I love this place, so unique and has everything needed for woodworking
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April 2023 by Bradley Andresen
If you are a wood worker, then this is a shop you should visit. The staff are helpful and the selection is really good.
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April 2023 by Priscilla S.
Nice array of options regarding paints and specialty tools for people who know nothing about woodworking like me. The employees are always helpful. They carry General Finishes products and have shelves stocked with most colors every time I've visited.
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April 2023 by Louis Morales
No starts ! I’m writing this for my husband, I was there with him .Hello ,On Saturday my husband bought a 3h SawStop at the Ontario Rockler.We put it together on Monday the 27th . The Saw ran fine. On Tuesday around 11:45 the motor stared making a rattling noise. It stoped working 30 min after.On Wednesday the 28th we took the saw back down to the Rockler store asking for an exchange.Paul the associate, told us to hold on so he can get the manager. He comes back and says he’s on a phone call and nothing else. It took the manager 25 min to come out to help us. But he didn’t even do that, he had Paul deal with it and he was no help, to do an exchange. The Manager Matt H. ran back to the back of the store, not to be seen again!Paul was going back and forth with my husband. That he could not return it or exchange the saw.The store sold us a broken/faulty saw and did not help us at all. Did not exchange or try to find a way to help their customer. How is this right ? What is the return policy, was it a final sale, no and that store is making my husband feel like he’s doing something wrong when all he has been to that store is a continuous customer.My husband bought the machine for it to work. This whole situation has put so much stress on my husband and his work, that is now delayed due to this situation. All the time and money being lost due to the store not exchanging the saw.How is this right ? What can be done? How do you treat customers like that?I wanted to report this because this store is not ran right .Thank you ,Natina MoralesSent from my iPhone
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March 2023 by Natina Morales
No starts ! I’m writing this for my husband, I was there with him .Hello ,On Saturday my husband bought a 3h SawStop at the Ontario Rockler.We put it together on Monday the 27th . The Saw ran fine. On Tuesday around 11:45 the motor stared making a rattling noise. It stoped working 30 min after.On Wednesday the 28th we took the saw back down to the Rockler store asking for an exchange.Paul the associate, told us to hold on so he can get the manager. He comes back and says he’s on a phone call and nothing else. It took the manager 25 min to come out to help us. But he didn’t even do that, he had Paul deal with it and he was no help, to do an exchange. The Manager Matt H. ran back to the back of the store, not to be seen again!Paul was going back and forth with my husband. That he could not return it or exchange the saw.The store sold us a broken/faulty saw and did not help us at all. Did not exchange or try to find a way to help their customer. How is this right ? What is the return policy, was it a final sale, no and that store is making my husband feel like he’s doing something wrong when all he has been to that store is a continuous customer.My husband bought the machine for it to work. This whole situation has put so much stress on my husband and his work, that is now delayed due to this situation. All the time and money being lost due to the store not exchanging the saw.How is this right ? What can be done? How do you treat customers like that?I wanted to report this because this store is not ran right .Thank you ,Natina MoralesSent from my iPhone
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November 2022 by John Cucamonga Woodworker
Love this place, some of the staff have many years of woodworking experience and are willing to share.
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November 2022 by Mike Dolan
Great place to get hobby wood working tools and supplies.
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November 2022 by CARL ANGDAHL
I was greeted as I entered the store by a young associate. Unfortunately I didn't get his name. When asked if I needed help I remarked I was getting a lot of little things. He went and got me a basket. I got most of the wanted items, those in stock. After paying for those items, with an added Military Discount I might add, he took me over to a computer and assisted me with ordering the out of stock items that I needed. That kind of service is rare. I shop Rockler because I've never had a bad experience with any of there products.
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November 2022 by James Wylie
My store had everything I needed on the trip. The associate offered good advice. Checkout was smooth. Everyone was very friendly.
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October 2022 by Paul R.
I purchased the piece of crap bench cookies finishing cones, let's just say I'm pissed off! These POS's left 8 dings in my walnut bench! Why did I spend hours to have a nice piece of work, only to use their crappy products and F up my work! This outfit is the harbor freight of woodworking stores! Screw them and their Chinese crap! Never again
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October 2022 by Mark
One of Rockler's smaller stores, but generally has a good selection of both tools and good woods. Friendly, knowledgeable staff.
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October 2022 by Ron Spoto
Great selection of woodworking supplies from tools and wood ,to in store demonstrations.
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September 2022 by Vincent Gonzalez
This place is just way overpriced. As soon as I walked in the cashier in front called the guy in the back and I was watched instantly as if they were thinking I was going to steal something. Not a good feel so I left immediately. Home Depot is where it's at
