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January 2024 by roman. crisis - アムロマン
Amazing store for some old style fashion, My girlfriend loves these types of stores.Open later than usually I was told from 10am to 8pm, Come check it out
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December 2023 by Emelia Skye
I mean this sincerely WOW I have never met 2 women that were so body positivity and kind walking in the store I felt very welcomed and tbh at home iv been looking for clothes that make me feel pretty and myself for so long and I frankly found a store that does that. The best ?
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October 2023 by Thiefy
I’ve been here a few times. When I went in the first couple of times last year everyone was nice. They greeted me and asked if I need help.I went to visit about a week ago and no one said anything to me, but greeted everyone else that came in after me. Not sure if it’s because they assumed something about me but whatever. I was in the there for maybe more than 10 minutes. Everything is pretty expensive I can understand for some things but for some other things, I’m not sure (and I’m basing it off the material used for some articles of clothing).There were three ladies working (again none of them helped me with anything or acknowledged me whatsoever) and the spent the entire time I was inside they were talking about their drama and I overheard one of them saying that someone was a “hoe”.The atmosphere is just really bad. I would have bought something had they helped me or maybe not blatantly spoke about people in that way especially at work. I might try the other locations but the one here is not worth anyone’s time just because of the lack of customer service.
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August 2023 by Kimberlee Chambers
Another terrible customer service experience and clear violation of California State Law. Class Action anyone?It's clear the legitimacy of the complaints below.I prefer the Montclair store over this place.
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June 2023 by Ericka A.
Came to exchange it because it didn't fit my husband 12 hours later they told me I can't exchange it because it's dirty and it was worn. Nobody wore it because it doesn't fit him. I spent $176.30 for nothing and they refused to exchange it. There was nothing wrong with the floor sample. The girl that sold it to me she said to the guy in the register I'm gonna go to the back and get her another one and she already had it in plastic brought it and they just put it in the bag, why was it in the back? Why wasn't it on the floor? Was it already dirty when you they sold it to me and they just refuse to take it back now again, I filed a claim with my bank because you were not going to get my money, if you sold me the merchandise that way that's not fair for the consumer.
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May 2023 by M
The vintage, pin-up, 40s/50s era is so beautiful and elegant. I am a shopper, and always looking for cute outfits. Anyways, I don’t often visit this shop bc I can feel the negative vibe and I was right! Prior to making my way here, the sales rude and lack of charisma red hair lady, said via telephone the dress I wanted was available in my size. So I made the drive, I get to the shop just to find the dress is not available in my size but a different one was. I tried the dress, the experience here was bad, I was asked to remove all my clothes, so she can help. Very uncomfortable request! With such a mad face and horrible tone! Why would you ask me to do this? I almost did not wanted to try the dress anymore. I’m dress shopping not at a doctors office! The dress I wanted was on display on size S, so I kindly asked if I could try the display model. This lady said “No, I am not taking the dress off the Mannequin.” W/ a real bad tone as if this question set her off. So I left.1. Why the need to make customers feel uncomfortable? W/ rude attitude, uncomfortable requests.2. I drove for 1hr just to come to find the dress I want, I can’t try bc it’s on the mannequin?Please be kind, enjoy being in a wonderful business where people can feel beautiful.I’m glad I did not buy the dress, I found a dress very similar, great quality, for the fraction of the price.My advice, keep shopping, look at all your options, don’t settle for less, especially when people are use to mistreat others for whatever or no reason.Never ever visiting any of their locations!Bye!
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May 2023 by Jeannette Ramirez
Girls are very rude. Still half an hr before they closed, she was waiting around with keys and purse and would not let my niece try on a different dress.. about our third time at the store and always spend a good amount of money but not going back because of the awful customer service. The only reason I gave two starts is because we like the dresses.
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May 2023 by Alicia P
Rushed over here after work today and tried to buy 2 dresses at $100 a piece for a special occasion THIS weekend and the lady was extremely rude !!!!! Showed up at 7 and she said they were closed so I wasn't allowed in because they close at 730. They definitely need friendlier staff. They are losing alot of customers. There's a pinup store in Montclair plaza I'll be shopping there for now on !!!!!
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May 2023 by Cassandra C.
It seems as if the employees do not like this place or any customer that enters. I had a few questions and just felt a pushback. Very negative response and facial expression. The items cost too much to not receive the help you need and not get a good shopping experience.
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April 2023 by nex
I’ve gone here multiple times, always has been a good experience. I got my prom dress here as well. Clothes are soooo cute and the staff is so helpful finding stuff for me! They really know their stuff. Knew what colors would look good on me and what size I’d fit in best right off the bat. They are strict with their dressing room rules, but it’s for privacy reasons for other guests and so that their clothes aren’t damaged in the process of trying them on, so I understand. Love it here so much. Cant wait to come back!
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April 2023 by Jocelyn C.
Came to the store a little worried because I have been here before and The customer service was really bad and I also read reviews saying Bad reviews about the customer service but I'm glad that I gave it another chance because this time customer service was great. the girls there were very helpful I don't remember the employees name but she was fairly new and she was so sweet as well. only reason for a four-star and not a five is because in the dresses i wanted they do not carry plus sizes but other than that it was great!
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April 2023 by Shauna W.
I came here to find an outfit to wear for a Disney date with my husband. Wouldn't you know he was NO HELP finding an outfit! THANK GOODNESS for Jessica and Ky! They both helped me for literally 2 hours and let me practically try everything on in the store because I'm indecisive and could not pick an outfit without their help. Thank you both so much for being amazing and helpful and not making me feel at all like I was annoying or bothersome. I will shop here over and over again all because Jessica and Ky are the most awesome people ever and deserve customer service awards for their hospitality as well as their incredible patience. Thank you again!!
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March 2023 by AMANDA H.
I never, ever take the time to leave reviews but I had to for this one! We went to this store yesterday and it was great! The customer service is above and beyond. Jessica was attentive and so hands on! I appreciate great customer service and let me tell you, this place has it! It just makes such a difference. Especially when looking for prom dresses, which can be a daunting task. If you are ever in Ontario Mills and this place is your style, you need to shop there! Thank you again Jessica for all your help!
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March 2023 by Galo Valdes
Went in looking for a dress with my wife and staff was very rude, which was expected. This store is usually the last one we wanna go to since the staff is rude practically every time, but my wife was really interested in a dress. They said the display was the last and since it was a size small the worker "recommends sizing up" even though we saw it would fit. Online is the way to go.
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March 2023 by Elizabeth Ruiz
Staff was super nice and helpful I bought my prom dress here the lady there was helping me find my size and made me feel confident and beautiful ?
