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November 2023 by Sim
The Manager and Optometrist were very friendly and helpful. They both went out of their way to assist me and I was there over an hour. I was presented with many options of eyeglasses with no pressure. Was presented with my options regarding the pricing which was very helpful. I will recommend the store to friends and family and I will continue to shop at this store. Thanks to them both.
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October 2023 by Ron Hussey
Staff was super attentive and patient with our decision to purchase our new glasses. They made sure each lens was clean and all packaging included. Great service and very knowledgeable. We will be back.
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October 2023 by Tim English
Amazing customer service and selection, will always shop here now.
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September 2023 by PatrickJ T.
I'm usually a fan of Oakley. On previous visits to Oakley Vault stores, we've made many purchases at great deals. So when we came across this branch at the Ontario Mills Outlet Mall, we stepped inside to see what we could find.The store looked fine inside. Merchandise was well organized and fully stocked. Prices were clearly marked. Found some fair deals. Unfortunately, the customer service was lacking. The employees spent more time talking to each other than helping customers. That was disappointing.Other than the poor customer service, our experience at this specific store was alright.
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September 2023 by Grace Cuautle
Great customer service. I think he is the manager at Ontario Mills but he had a lot of great suggestions, tips and knowledge.
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July 2023 by Joe Miller
Staff was very friendly and helpful
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June 2023 by Marcos Barrera
Not only the service was awesome. But they were courtesy and polite and willing to go the extra mile.
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May 2023 by Nathan Ruggles
Customer service was 10 out of 10 Robert took care of everything for me and was totally awesome to deal with. He let me try on like 10 different pairs of sunglasses and was very helpful. Shop here!
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April 2023 by Juan Carrillo
Best shopping experience in a long time. When you visit places that have new employees you can quickly learn when someone knows what they are doing or not. This employee was AMAZING , she made us feel comfortable and gave us numerous options. Would not have bought anything if it wasn’t for her. Great job Oakley !
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February 2023 by Jason P.
What a great group of employees at this location. Andreas who helped me a few times was knowledgeable, fast, friendly and is good at what he does. It's too bad more stores don't have people like this! 5 stars!
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January 2023 by Mark H.
Excellent customer service! Great employees at this location! I went to swap out shorts for a another size that I purchased from another location and was well taken care of. Quick in and out service.
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January 2023 by Reggie Simiano
Talked to Rob a day before and was helped out by Miguel the next day I showed up. I'll tell you that if everyone that has ever had a problem with customer service was helped out by Miguel at the Ontario Mills Oakley the world would be a better place
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November 2022 by Sgt Gordon Helper
Walked right into the Oakley Vault at Ontario Mills Mall on Black Friday and was granted immediate service. Found the frames I wanted in two seconds and was fitted and framed by the optometrist within seconds. They whole thing took less then 20 minutes. I can’t tell you how happy I am with their service, inventory and all around helpfulness of all at that location on the busiest shopping day of the year. Thank you Oakley.
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November 2022 by Anthony mosqueda
The sales guy at the mills was incredible and knowledgeable and I was able to use my military discount in store !!! Love my new shades!
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October 2022 by Liliana Ocampo
10/22/22 with my husband we were at the Oakley store at the Ontario Mills and I have to say the entire staff were amazing, specially the young man that was helping my husband out with different styles of sunglasses and also how to customize and gave different options which my husband ended up purchasing two pair of sunglasses and the employee was amazing and super patient very knowledgeable. I have to say that we left the store extremely extremely happy. Highly recommend this location