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March 2024 by Fresco Barber Shop
Team members very stand offish seem too pick and choose who they want to help and when they do help you they’re attitude is horrible and they do the bare minimum.
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March 2024 by Petey Pablo
Love this joint been going there for over 20 years, great deals.
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February 2024 by AnonymousSS Google User
April was very helpful. Right when I walked in, she asked did we need any help. I explained It was our first time in any New Balance store, we'd never owned a pair of New Balance shoes, and I know absolutely NOTHING of New Balance shoes.I was told to come to New Balance from my 13 year old son's podiatrist, because my son was born with the club foot and he is starting to roll it outwards very badly; which is negatively affecting his gait.April stayed with us the whole time, helping him try on 2 different sized shoes. His right foot is 2.5 sizes smaller than the left foot.I appreciated the fact that she noticed with the pair on sale that his foot was still rolling to the side a good amount. I noticed it as well, but me knowing nothing about these new types of tennis shoes on the market nowadays, I thought, that's as good as it's going to get.She said, "I'll be right back." And came back with a more expensive 2 different sized shoes. There was a HUGE DIFFERENCE in stability with his foot. Ultimately, I dropped $400 on identical 2 different sized sets of shoes, but it was well worth it. I'd rather pay for the more expensive shoes to get our desired result; and I appreciated that April gave me both price options.All 3 of us could tell the $200 shoes were what my son's club foot needs. April is very knowledgeable in her work, very pleasant, positive, and helpful.Thank you to the other workers who helped restock the shoes we didn't get. Your cashier was very friendly too.This was an awesome first experience with The New Balance Family.Thank you so much for your help, April!!
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February 2024 by Manny 1245
Really good prices
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December 2023 by Kiera Sailor
Amazing customer service! The manager was friendly and helped us with our returns. Didn't feel rushed at all. The associate who helped me find a pair of lifestyle shoes was helpful and went the extra mile. Thank you:)
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November 2023 by Ellen H.
Every staff member was helpful and asked many times if we needed help. Thank you all!!!!
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October 2023 by Richard McKnight
I've been a fan of New Balance insoles after buying my first pair in 1991, I found a few on sale at this store, and Jonas was especially helpful in choosing the perfect ones for my needs having flat feet. They also honor veterans with a discount, making this my go-to for New Balance now.
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October 2023 by J Fitzgerald
This is my family's go-to store for NB shoes. The one at the Citadel is smaller and has less of a selection. Besides this, sales people at Ontario are always very helpful; always willing to answer questions and make good recommendations. My son's feet have severe pronation and need a lot of support. The wrong shoes can cause him to lose balance and hurt his ankles. NB has provided supportive and comfortable shoes more than any other brand we've tried. If you're mindful, you can find really good bargains. This store is very spacious. It's a pleasure to shop there; almost peaceful because it doesn't get too busy or crowded. We will keep returning to this store.
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October 2023 by William Portillo
Thanks Leo for helping me chose the right size and shoe type, great customer service
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October 2023 by Michelle Girón
They were very helpful in helping me find the perfect shoes for my son who has trouble with his wide feet!!
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September 2023 by Jasmin Palma
Really nice store, friendly & helpful staff. Was confused at first because it's a warehouse but good experience ?
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August 2023 by Michael Mendoza
I'm a usual customer and I went in for an exchange for shoes bigger size and everyone was being lazy saying they didn't have any except " April " she did a awesome job helped right away and I think she helped me before I appreciate you April thanks so much you are awesome
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August 2023 by Sue H
VERY helpful staff. They know their product. Be sure to ask for help when selecting shoes there! They can guide you to the type that will be best for you, cause there are many to choose from!
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July 2023 by Marvin Francis
Helpful employees, checking inventory for me to see what would best satisfy my needsGood pricing.
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July 2023 by Thomas Weist
Friendly helpful service. Great prices during sales
