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December 2023 by Mark Anthony
Great service and great sales.
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February 2023 by Escarleth Romero
They have nice watches but they do not stand by what they promise. I bought a watch and was told I could return/exchange within 30 days of purchase. Bought it 12/23 and came today to exchange it for the SAME watch, same price, same EXACT model, but different dial color. They were trying to charge me additional $75 for the exchange of the Exact watch!! Let me not even start with their attitude. TERRIBLE customer service. Great watches but horrible customer service and store does not stand by what they promise. Will not be shopping here again.
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October 2022 by Anthony Everett
I have a larger wrist, so before buying a watch I made sure to ask if they have extra links to add to the bracelet. They assured me that they do and it wouldn't be a problem to resize the bracelet in store. It wasn't until after I paid for the watch that I was told that to get the extra links, I'd have to go through the manufacturer and I could order two links for free. Keep in mind that they also have a no refund policy at this store, so at this point I was stuck with the watch.They gave me a contact number and info I would need.I reached out to the manufacturer and after being put on hold repeatedly and bounced from person to person I was told that they no longer offer free links for watches purchased through other stores as of two years ago and I would have to buy a whole bracelet for $115. I called the store and explained the issue and that I was obviously lied to regarding the free links and they referred to their no refund policy but I could exchange the watch for another one. When I asked if they have any brands with larger bracelets I was told that all their watches come in standard size but I could reach out to the manufacturer and get two links for free. Anyone else notice a pattern here. So now I'm stuck with a watch that won't fit unless I buy a new bracelet from the manufacturer. Save your time and go somewhere else.
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September 2022 by Anthony E.
kimd1676 3 reviews 2 years ago The staff is friendly as stated in other reviews. My issues are that they sell designer watches and have lower standards about return policies. You can't get a refund. Only exchanges. I went for an exchange and the store didn't want to do ... More Momo Yen 1 review a year ago We have great experience with Lama. She is very friendly and good adviser and provides the best customer service ever. ... More Rachel C 1 review 11 months ago Great place nice people, Lama was professional and nice , I bought lots watches from her best salesperson in that store eduardo gonzalez 8 reviews·4 photos 4 years ago I bought a watch worth thousands of dollars worded twice and it broke. I took it back to the store more then three times because the store manager wasn't there and the managers that where there at the time couldn't do nothing about it. Very very very disappointed with this Movado Company Store.. IHEARTZLIFE 1 review 11 months ago Lama is always good nice helping!!! Please hav her back to help charles smith Local Guide·81 reviews·244 photos 7 years ago I always have good service when I buy from this store . They have a lot of patience I've been in about 5 times before I bought and not once have I felt pressure to buy great service keep up the good work . Aymz Aymz Local Guide·58 reviews·387 photos 4 years ago Friendly staff but false price advertising on certain products. Could get themselves in serious legal trouble if someone wanted to do so... 1 Jemima Crown 2 reviews 4 years ago I bought a watch for my boyfriend and he doesn't want it and they told me they can't return the money ... that sucks Jack Collingsworth Local Guide·340 reviews·666 photos 2 years ago Great place to go to if you're looking for a wonderful gift for Christmas Jesus Pedraza Local Guide·22 reviews·1 photo 3 years ago Friendly staff, quick watch replacement. Shayda A Local Guide·13 reviews·9 photos 3 years ago Great prices with friendly and helpful staff. Marco Lopez 48 reviews 4 years ago It was OK. raquel avalos 4 reviews·1 photo 6 years ago Horrible service.... Lili Urbina 7 reviews·1 photo 4 years ago Jorge Jiménez Peña 39 reviews·26 photos 3 years ago (Translated by Google) Incredible offers !!! (Original) Increibles ofertas!!! Sheree Clock 8 reviews·14 photos 3 years ago Delia Mendibles 3 reviews a year ago Smooth Operator 1 review 2 years ago Francesco Capurso 2 reviews·4 photos 4 years ago PABLO R M 1 review 2 years ago 馬大哈 Local Guide·306 reviews·286 photos 4 years ago cassandra udell Local Guide·22 reviews·2 photos 3 years ago Ana Local Guide·110 reviews 3 years ago Vanessa Martinez 2 reviews 3 years ago Giovanni Contreras Local Guide·1 review 3 years ago B M 2 reviews·3 photos 11 months ago Ghas Mans 1 review 11 months ago Gina Torres Local Guide·55 reviews·20 photos 4 years ago Geovanny Sermeno 2 reviews·1 photo 3 years ago ping yang 1 review·6 photos 2 years ago All Inside By owner Street View & 360° All Add a photo From Movado Company Store "Explore the Movado Company Stores for a wide selection of beautiful and innovative watches from the most respected names in time: Movado, Ebel, Concord, Coach, Hugo Boss, Lacoste, Scuderia Ferrari, Tommy Hilfiger, Olivia Burton and MVMT. Movado... More Details Service options In-store shoppingDelivery Accessibility Wheelchair accessible entranceWheelchair accessible parking lot Planning Quick visit Update this place Anthony Everett Local Guide·58 reviews·2 photos 2 minutes ago NEW I have a larger wrist, so before buying a watch I made sure to ask if they have extra links to add to the bracelet. They assured me that they do and it wouldn't be a problem to resize the bracelet in store. It wasn't until after I paid for the watch that I was told that to get the extra links, I'd have to go through the manufacturer and I could order two links for free. Keep in mind that they also have a no refund policy at this store, so at this point I was stuck with the watch.They gave me a contact number and info I would need.I rea
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June 2022 by Gwen Ward
I visited this store yesterday and the two gentleman that assisted me were so polite, professional and knowledgeable. I have purchased Movado watches from this store and I am very pleased with my watches and recommend you stop by . I guarantee they will have a watch that you will fall in love with.
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June 2022 by Papito Nick
First of all, do yourself a favor. Keep in mind that, if you are about to spend money for a Swiss watch, the Movado is their worst brand. After my experience, I wouldn't touch it with a 10' poll. Almost anything else, is better to go with.Now the following is about the "official" Movado Company Store. Consider this review as a ZERO star review. I purchased an expensive ladies watch for my wife. After 2 weeks, it stopped. I tried to return it with no luck. BE AWARE OF THE NO MONEY BACK POLICY !!!!!!! They forwarded me to warranty service center instead. I have now to send the watch on my expense. Who knows how long is going to take to be fixed. And I would bet anyone, that its back is going to be scratched from some inexperienced, low-end watch repairmen.My advises are:1. Swiss Made not always mean undisputed quality.2. Movado Company Store has NO MONEY BACK policy.3. If you however, have to deal with them, be prepared to face the worst customer service.The fact alone that, there is NOT EVEN ONE Movado CO. reply on the negative reviews, tells you what kind of uncaring company you are about to deal with.
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June 2022 by Paris N.
First of all, do yourself a favor. Keep in mind that, if you are about to spend money for a Swiss watch, the Movado is their worst brand. After my experience, I wouldn't touch it with a 10' poll. Almost anything else, is better to go with. Now the following is about the "official" Movado Company Store. I purchased an expensive ladies watch for my wife. After 2 weeks, it stopped. I tried to return it with no luck. BE AWARE OF THE NO MONEY BACK POLICY !!!!!!! They forwarded me to warranty service center instead. I have now to send the watch on my expense. Who knows how long is going to take to be fixed. And I would bet anyone, that it's back is going to be scratched from some inexperienced, low-end watch repairmen. My advises are: 1. Swiss Made not always mean undisputed quality. 2. Movado Company Store has NO MONEY BACK policy. 3. If you however, have to deal with them, be prepared to face the worst customer service.
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January 2022 by Robert A.
Great customer service and the manager was very helpful, I greatly appreciated is assistance
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December 2021 by Nha Nguyen
This guy have a horrible service. Not respond to the young costumer. Judge a book by its cover. Need to improve the attitude. NEVER EVER COME BACK AGAIN.
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November 2021 by Nha N.
This guy have a horrible service. Not respond to the young costumer. Judge a book by its cover. Need to improve the attitude. NEVER EVER COME BACK AGAIN. He don't want to served me because I look young.
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November 2021 by Rachel C
Great place nice people, Lama was professional and nice , I bought lots watches from her ? best salesperson in that store
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October 2021 by Usher C.
Horrible, just horrible customer service. I was in to buy a very expensive ladies watch. The standard bracelet band was too small for my wrist so I asked if they could get the links to expand. My goodness, you'd think I asked for blood. The store clerk nastily informed me I would HAVE to buy the watch first, then go online and order the links after providing copies of the sales receipt and sending in pictures of the front and back of the watch. Movado would send me the links in 3-4 wks. I could then bring the watch back in and they would put them in. I was astounded that I was the one that would have to go through all this AND pay nearly $1000 for a watch I couldn't even wear for nearly a month. I turned around and walked out and will never buy a Movado product If this is their idea of customer service.
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October 2021 by Yueh Chen
Why fire Lama? That is totally unfair. She is one of the most hard working person, and always doing her best to sell all the watches at the Movado Store. No Lama, then no more shopping at Movado store!!
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October 2021 by Angelina Chen
Lama is the best sales, always nice and hard working. It is really wrong to fire her, please bring her back!! Until then we and our friends will not shop at Movado anymore.
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October 2021 by 【Chubii_kachuょなけ】
Lama is really a good associate. She’s nice, helpful and work so hard. It’s not fair to fire her!!! We need her back to help us. Please please please.