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December 2023 by Noelle B.
***BUYER BEWARE **** I obtained my own financing and became fully aware of my payment amount and terms prior to contacting Vista Motors and speaking with Jose the finance manager. I informed Jose that I had chosen a vehicle through the website, I let him know I had my own financing and asked him when I would be able to come by test drive and buy during my lunch break. After about 4 hours, he stated he completed all necessary verifications and paperwork and I could pick up the vehicle... BUT. I would need to bring $2500.00, as the finance company now wanted more down to keep my payments low, I questioned why would the finance company care about my payment amount if all information stated and verified on my credit application was correct. I PAID the $2500 and when I came to pick up the car, after I had only spoken with Jose the entire day, he tells me Mr. Luis will finish the deal. I see Mr. Luis and test drive, get all excited go into the office to finalize the paperwork and the payment increased about $50.00. Mr. Luis stated the increase was due to taxes and licenses fees. I then started signing a variety of paperwork which I signed, however I do not remember ever seeing a Retail Installment Sale Contract, nevertheless the contract has a signature which appears to be m be electronically signed. LONG STORY SHORT, when I got home and reviewed the documents, I noticed the THEFT PATROL charge for $2000.00 on my paperwork, which is the reason I needed that additional money. VISTA MOTORS added this fee without any explanation, the product was never explained to me. I was NEVER informed of a fee for THEFT PATROL, they have a contract with the owner of the company providing THEFT PATROL. The document also states it is not a stipulation of financing, this is there way to put more money in their pockets and pretend like they care about the customers financial situation when in reality they are a bunch of less than truthful and they need to be EXPOSED...... THEY GOT ME, DON'T LET THEM GET YOU !!!! *FOLLOW UP***. After I posted this review Jose calls me to say he and his manager reviewed my post and said I should have spoken with him before posting. He then stated the additional charges were from my GAP insurance. I had to let him know that I chose a car from his company because I liked the price not the business. I brought my own financing and Gap is purchased through a lender not Vista Motors. Jose then states well me and my manager don't like the post and want to cancel the deal. I said ok great give me my money and take your car. But put it in writing. First. Still waiting. TOO BAD JOSE THE FINANCE MANAGER thinks he is a great communicator/con-man. UMMM NOT. But company's like this need to get exposed. I hope CARVANA PUT THEM ALL OUT OF BUSINESS.
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November 2023 by Machaela Freeman
My husband and I were super unprepared as it was the first vehicle we’d ever bought from a dealership and Luis helped us through the whole process. We had an amazing experience and they never showed any annoyance towards us for being new at this kind of thing!
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November 2023 by robmtz88
Went in first thing on Sunday morning to look at and possibly purchase a vehicle from this dealership, asked to test drive a certain car and the salesman went with us but didn't not say anything except when we asked questions. Which for me that's great and very knowledgeable about the vehicle. Got back to the dealership and started talking numbers went back and forth a bit, finally agreed on a fair price and drove off in a 2019 Chevy Traverse very Happy with our purchase. Would definitely go back for another car
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November 2023 by Olivia A.
Thank you to the dealership team, José and Moe at Vista Motors, for a smooth and positive used car buying experience. I appreciated the transparency, excellent customer service, and assistance throughout the process. The attention to detail and willingness to address my concerns made it a pleasure to do business with them. I'm enjoying my new-to-me car and look forward to continued satisfaction with my purchase. If you are in the market for purchasing a car, I highly recommend Vista Motors.
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November 2023 by Desire Lopez
Had a great experience with this dealership! Inquired about a vehicle late afternoon and drove away in the car the same day! Fast, easy, and very easy to work with! Worked with Jose and Miguel! I’ll definitely refer to friends and family.
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October 2023 by Cyrene A. Chan
Vista Motors Ontario gave us the best experience when looking for a specific used car. Though it may be far from the city, it's worth the trip if you are looking for a good deal and wanting to work with professionals who care and will give their honest opinion. I specifically want to highlight Moe. He was not only so welcoming and friendly but highly knowledgeable in the mechanic of cars and will not over pressure to make a sale. He actually has passion for what he does and cares about customers leaving happy. If you plan to make a visit to Vista in Ontario, definitely ask for Moe!
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October 2023 by Jay Liu
Amazing car purchase process! My sales person Luis is very professional, he went through all my car records, explaining the events, then helped me got the best deal in south California! My first Mercedes-benz starts here!????
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October 2023 by Hector Martinez
They were able to get me in the vehicle I wanted and were super friendly and helpful. Got me an amazing deal. Would highly recommend them for your car buying needs.
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September 2023 by Hailey P.
Terrible service this dealership provides I cannot understand how and why they are still operating. Worst mom and pop's dealership don't come to this place if you want to be lied too and treated like an idiot.
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September 2023 by Emily R.
I just want to say i really had bad experience with this dealership. I seen the reviews so i wanted to give it try. And i really had bad experience. Jose the manager told me one thing and end up doing another. They added extra charges on my contract. Don't recommend it go with another dealer ship. the owner is also the manager and is a pain on the ass. be careful.
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September 2023 by Nathan P.
I purchased a vehicle from this weird dealership. There are now charging me upgrades that I did not request my bill is higher than what we sign for and when they say they're gonna call you back they don't really unprofessional people that you deal with in this dealership.
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September 2023 by Heidi Gasca
I had a wonderful experience at Vista Motors. Jose and Mo were patient and kind.They went above and beyond to get the car sold along with a smooth and fair trade in.I would highly recommend Vista Motors!
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September 2023 by Umar Sohrab
I’ll make this short and simple, Miguel and Jose are professional from start to end and very helpful in the buying process. They will not let you leave without a fair deal. Definitely give them a try!
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September 2023 by Jeziel P.
Don't come to this place unless you want to get lied to. They are very unprofessional you call them they say will Return you're call one week later you have to call back. They sold me a car that the license plates are about to expire and I don't have the registration cause they don't want to send it and that's what the owner said she's unprofessional disrespectful and says she says if I don't want to do it I don't have to don't shop here people take your money to a big dealer not this mom and pops
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September 2023 by Yurisa Lopez
I highly recommend this place if you’re ever looking to buy a car. Miguel and Jose definitely made my experience fast and easy and not only that but they were both friendly and made me feel welcome and at home! ?
