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March 2024 by Emma A.
Hello and happy Easter everyone ! Just wanted to make a little review! Today I came in shopping with my family. And also today is my birthday ! Now I am a mother with a 3 year old . And 3 year olds like to touch stuff in stores . It happens . My daughter touched one of the displays in the window and this rude woman comes up and says "your daughter can't be there " so I took my kid and walked away. The whole time shopping the angry lady with no eyebrows was staring at me . And sent one of her coworkers to customer service me. Uhm thanks for Alienating me and my daughter. You have made this shopping experience awful. Uhm don't come in here with your children . They literally hate you. If you hate kids don't work in a toy store.
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March 2024 by Leslie M.
I'm only giving one star because today 3/14/2024 my friend and I were followed throughout the entire store up until we paid, it was an older Asian lady she was rude and interrupted our conversation with another male employee. There are so many reviews that are similar to this they should really look into it!! The store overall sells good stuff Sanrio items that are typically $2 cheaper than at the Sanrio store. Good selection but some stuff are very overpriced. Please look into the service at this place.
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January 2024 by Rose G.
I used to like coming here until I went there with my friend who happens to be black. I noticed her getting stared at by the old Korean lady. The store was busy at the time and no one else was being followed or watched but my friend. I don't support racist stores that discriminate people. Tell the old Korean hag to not be so rude to people of color. Will definitely not come to their store anymore.
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October 2023 by Niddia Rangel
I've seen other people note about their accounts and I've been going to Mauya for YEARS and my last couple of times have been awful. The older lady with the bob followed me every single time I was there with my younger sibling and with my boyfriend. She was one aisle over single corner we went and if something does not change soon, I know someone can easily say she is racially profiling. The store is full of people and whenever we've walked in her eyes are always on us and following us very closely. She needs to either stop following people or get fired.
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October 2023 by cmelevator
I love Mauya but the staff working at this store make me INSANELY uncomfortable and are just.. rude. Take a step inside this Mauya and you'll know exactly what I and a lot of other customers are talking about. The past few times I've been here, we've been closely followed around the store and stared at even after making direct eye contact. I felt so uncomfortable and walked out without buying anything.
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October 2023 by Becky L.
A tad on the pricier side from this Japanese boutique store, so I'll have to wait for the next visit to support them. Yesterday's trip was strictly a window shopping event from this store. I'm more of a Daiso/Miniso fan, but I decided to take a looksie here. Compared to Daiso and Miniso, this store displayed similar items for more expensive. They have plushes from Super Mario to Pusheen. I almost bought me a Christmas Pusheen but decided to wait on that item. It was easy to browse around and look for stuff because their entire store was very well organized. Perhaps closer to Holiday season, I will return again for something.....but I was hoping the Pusheens wouldn't be so pricey.
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August 2023 by Bryan Daniel
This store is magnificent because some stuff brings back my memories that I loved watching on television when I was a kid! We'll definitely be coming back to explore more!
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July 2023 by Juliet Aiko
The employees at this store are awful. Especially the two girls, one asian girl with short hair and a hoodie who i see has had issues in the reviews previously and a girl with curly hair dressed in black. They stood in the corner just whispering and staring at me when i was only looking, not even touching anything. They also followed me to different corners which i thought was weird because i feel like theres more to their job than staring at someone who’s simply window shopping. Also, they were badmouthing their own coworkers from what i could hear, so i feel they’re probably bullies and have a bullying problem at this store lol. i believe all the past reviews and seeing how far back they go, management does not care for their customers if theyre letting mean girls be well just mean girls to them. if i could leave 0/5 stars i would dont come if you wanna be surrounded by very hostile and rude employees that are inconvenienced by you simply purchasing an item lol.
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July 2023 by Jimin
old asian lady with a bob was watching me very closely in the store and when i tried to look at the sanrio items she kept getting in front of me acting as if she was fixing stuff when there was nothing to fix. after that i went to the register and saw her watching another hispanic family. if you have a problem with stealing get an anti theft detector instead of racially profiling.
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June 2023 by american idiot
Felt extremely uncomfortable in this store because employees are constantly following you around the WHOLE store thinking you’re going to steal. I was going to buy something but it got so bad that I just wanted to leave and never shop here again. This is not somewhere you want to shop unless you want to feel constantly followed, watched, and made uncomfortable.
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June 2023 by Kari Hong
The cashier with short hair and a sweater who I believe is named Ashley has a horrible attitude and has one of the worst customer service skills I’ve ever seen. If you can’t be nice, then don’t work in a setting where you are working with customers. Clearly when we asked you a simple question of how much the sanrio item was, you couldn’t be bothered to help us in any way. We couldn’t find the price and all she said was “it’s right there.” when there was no price tag. when we tried to say that, she rolled her eyes, basically yanked it out of our hands, and sighed when she finally realized it wasn’t priced. Then she scanned it, came back and only said “40” nothing else, basically dropped the item onto the floor making my husband pick it up, and walked away immediately. I can’t believe anyone would even hire someone with that bad of an attitude. I've had many years in the retail industry and in ANY sensible store, this sort of behavior deserves termination when not addressed and changed. Then again, the managers must obviously tolerate or even ENDORSE this nonsense because one of them was right there staring at us the whole time as well. We didn’t want to cause a scene, so we just left, only for us to turn around and see both Ashley and the manager crossing their arms, standing side by side, basically forcing us to leave with their stares. 0/5 stars awful customer service attitudes and if they don’t like you, they’ll stare at you until you leave. They’ll also talk in korean loudly in front of you so who knows what else they're saying right in front of you. Cannot fathom how they can possibly make ANY sales with this sort of personality running the place. Seriously the worst service I've ever experienced in my life.
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June 2023 by Daisy Lopez
A cashier Sheryl has a nasty attitude and shouldn’t be working customer service if she’s going to get upset with every slight inconvenience. Every employee is standing on either side of the store watching and following customers like they’re going to steal merchandise.
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March 2023 by Coach C.
I went to this place to take my niece to pick something for her birthday and was racially profiled and followed around the store by multiple employees. The clerks followed the kids and I as if we were criminals who had stole something. Feeling the unwelcoming vibe, I did not want to spend any money there but I also didn't want to disappoint my niece because she was so excited to get her gifts. We finally picked all the items she wanted and waited in line still being monitored by all the staff. We reached the cashier and we were asked for Identification to use my card. I normally wouldn't have an issue with that but I noticed that we were the only customers that were asked for ID. I wouldn't recommend this establishment to anyone and I'll leave it at that.
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March 2023 by Tierra W.
Came in for my daughters birthday, the store owners are extremely racist and unprofessional. No customer service and decline to help us properly due to our skin color. I've never witnessed a his type of behavior from any establishment in the Ontario mills. I am a member of this community and would hate to see anyone else receive this treatment. Please avoid they do not deserve the business from the locals
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January 2023 by Net A.
2023/051Can't miss this brightly well lit quaint shop located between the neighborhoods of 7and 8.It is a specialty K- pop store selling assorted plush toys, stationaries and accessories. Most merchandise are famous characters of Go Yammy Yammy, Anirollz, Hello Kitty, Disney, Mario Brothers, Pokemon, Marvel, Ty, Sanrio,Gudetama,QPosket,Funko popAnimation, and many moreGot me a Minnie Mouse macaron lip balm and a Minnie & Mickey novelty socks.I would be in great trouble if I take grandkids here cause I wanted to just squeeze all these plushies and just buy them all!!
