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April 2024 by Janine Martinez
We walked into the Ontario, Ca. Store, my mom knew exactly what she wanted. The older woman that helped us didn’t smile once. Kinda went to instant slow motion when we gravitated to a simpler recliner that was on sale. Once we purchased it. We were told to go to the back to the warehouse so it could be loaded into our truck.NOT ONE FINGER of assistance was provided! My hubby in his prime days wouldn’t have missed need.. but since all 3 of us in our party is disabled he did his best. HE had to go onto the sales floor get the chair.. take it through the warehouse get it to our vehicle. NOT ONE- person, sales associate, janitor .. employee offered to show him how to dismantle it and or help him load it. At this point I should have gotten it for a lot cheaper because we did all the work! Be better Lazy Boy!
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April 2024 by Steven Scott
Had a very wonderful experience at this location. I went in knowing what wanted to get a reclining chair and I had already looked online and kind of knew what I wanted. The sales associate Patricia was very knowledgeable and helpful. She was able to show me the display of the chair I wanted plus other options. I was able to get out the door with an order for a great for a much lower price than I expected. I recommend talking to Patricia for all your furniture needs. Next time I need more furniture I'll be back.
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March 2024 by Gary Nosek
Would not accept a phone order for a recliner part had to go to a lazy boy store. Once there all went well. But will have to back to pick up part because the part is in a warehouse not in store.Why could I not pay , order and then pick up when in store? Required two trips to store.Poor customer procedures.
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March 2024 by Ruth Young
We were greeted very warmly and Patricia was so helpful and informative . I was looking for a new Couch, firm seating, also higher seating, and the real kicker a floral print! She satisfied All my requests and I happily Purchased my Couch!! Patty was also very thorough in explaining the warranty options of which I added to my purchase. She said the delivery would be about 6 weeks, give or take. I am Praying it can arrive in 6 wks. or Sooner as my Daughter & Family arrive from Italy for A visit on April 29thI'm so excited I found the Perfect Couch at La-Z-Boy!!! Also, my brother Purchased A co-ordinating Recliner that Day❣️❣️ Thank You Patricia for All your Help???
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March 2024 by Mark Shaw
Great buying experience. The saleswoman I worked with, Jade, is very knowledgeable and helpful. She made the whole process easy and made sure that I understood all my options and got exactly what I was looking for. She’s great. Looking forward to getting my couch when it’s ready.
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March 2024 by Peggy Asche
From beginning to end it was a great experience. They come out to my house to help with design and colors as well as layout for furniture. I never felt forced into purchasing any items. Now I can’t wait for my new furniture to arrive.
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March 2024 by Xavier Lopez
Helpful but salesperson could have been a bit more friendly and smiley.
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March 2024 by Sandy Rohr
Great service with Patty and Jasmin! She came out to our home and gave us great ideas for the sofa we wanted. Would highly recommend them in the Ontario store.
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February 2024 by Marcy Colley
Great service from Stephanie in Ontario. Smooth delivery from Eric & Jamie. Furniture quality is excellent
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February 2024 by Kathleen Sessman
Great experience and Jasmin was awesome to work with.
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February 2024 by Abraham Ponce
Karen, my salesperson was extremely helpful and insightful. Was a pleasure meeting her.
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February 2024 by David Hutchins
We have bought several items from La-z-boy and we have always been satisfied with the workmanship and comfort.
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January 2024 by Diane Geier
Celine was very helpful. The showroom was well laid out making it easy to try cushions of various firmness and to understand all of our options for design, color, customization, etc.
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January 2024 by Kristy Schalk
Our salesperson answered all of our questions and wrote up our order and got our chair ordered.. Patty was verypleasant to do business with. And they had a great selection.
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January 2024 by deanna criddle
Karen was very nice and patient with our experience.
