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March 2024 by Blood Bath graphics
Great customer service ??
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January 2024 by yesenia Campos
I called and they said they don’t hold items. I drive over an hour and say the item I’m requesting is on hold
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January 2024 by Bearly
Store wouldn't accept return of unworn shoes without it being a store credit. Guess we'll have to just return it online. Thanks for wasting our time ?
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December 2023 by Kim L
Amazing service here !
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December 2023 by donald dlugos
No dc skate shoes. Online is 40 percent cheaper. Makes no sense.
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October 2023 by Boredom NeverOver
Good selection of apparel.
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October 2023 by Karina Ruiz
Went in on 9/23/23. Carlos was able to help me with an exchange. He was very helpful and pleasant. Thank you Carlos for your wonderful customer service ?
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August 2023 by Kayla M.
I went into Journeys today to get my little brother some back to school shoes. CRISTA was extremely helpful! I loved her friendly attitude she got me all the sizes I needed. I will be returning very soon.
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August 2023 by S R.
I sent my granddaughter an Amy Rose backpack from Journeys. It's a difficult backpack to find but I was able to purchase the backpack online. I'm in California and my daughter lives in Texas. The backpack was sent filled with paper that bled through to the exterior of the backpack. My daughter called several stores in her area and eventually found the item. She was told the item couldn't be held because it was Tax-Free Day. Customer service was called and it was explained that it was up to the store manager to hold the item and up to them on whether they would exchange the damaged item. Customer service is out of the window in this situation. We are only trying to exchange the damaged item. My daughter was going to buy shoes and other items for her four kids from Journeys but at this rate, she plans to never shop there again. The sad part is that you never know who someone is affiliated with and how their input can affect business. Believe me, in time this company will be out of business.
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June 2023 by Julzz ..
Tim was super helpful and provided great customer service. He made sure to get us the right shoes and call other locations for correct sizes
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May 2023 by Teresita Aguirre
I believe Kathleen helped us today.She went above and beyond to help my mom. Excellent customer service ?
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May 2023 by MONSTER LUNA BERNAL
GREAT CUSTOMER SERVICE!!!GRN_MONSTER_213_ ???
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January 2023 by Yamilet Hernandez
miriam was super helpful with my difficult transaction and went out of her way to insure i left satisfied
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May 2022 by Tamara T.
I was on the hunt for Doc Marten sandals and stopped by Journey's to check out their selection. They had some platform Doc sandals I had not seen anywhere else in the mall or at other stores, but unfortunately they didn't have my size. Nathan actually helped me out and pulled like three pairs of sandals for me to try on. I honestly wouldn't have even stayed longer than a minute but Nathan was so nice that I walked into the store and saw a few more doc sandals that weren't out front. I would come back again since the customer service was excellent thanks to Nathan!
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May 2022 by Coco A.
Nathan was so helpful but the shoes were so expensive. Not his fault though. Will totally be back