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February 2024 by 微信LaMike99
Where kids love to shop
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January 2024 by Momo Ave
Great prices on clearance and throughout the store. No long waiting lines ??
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January 2024 by Hannah Moncada
Very clean, helpful, and quick however I’m giving this store 3stars only because I never received my gift card that I purchased today. Their machines were down so it was cash only and although I got the receipt in the gift holder, I never physically got the gift card. I only noticed now because I’m wrapping gifts and I started panicking and re opening other gifts to check if it was packaged in there but nothing. :(I was there at 6:44 pm and the gentleman was nice and attended me quickly but I hope he still has my gift card that I purchased because it’s my sisters gift.
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December 2023 by Amanda P.
Went last week to buy some items, and when checking out I asked the cashier if bras were returnable. He wasn't sure so he asked a lead or manager I'm assuming, who was a Caucasian woman and she confirmed they were returnable without question. They didn't end up fitting me so went today to return them. There were two women who were at the desk, the one helping me was going to process the return until the woman next to her makes a remark that they weren't returnable. She then goes on to say that it should be mentioned behind the receipt. No where behind the receipt does it say under garments are final sale. I shared that I asked the day I bought them because i would have never purchased them if they weren't. She asks "was it at this store ?" YES (look at the receipt!? Hello!) then here comes the comment of returning it but making me feel like they shouldn't. "We'll take care of it today but just know in the future they're not returnable". Don't know who is right or wrong, but this location obviously gives out incorrect and inconsistent information. I'll be sure to have someone write their name on the receipt next time if I happen to ever come back here again.
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December 2023 by Chula C.
This store location deserves no stars whatsoever. The customer service is absolute GARBAGE. They hate their job and it definitely shows with how they treat their PAYING customers. Specifically their manager JOSE. He Was very disrespectful and rude and instead of pulling me to the side to explain to me the issue, he proceeded to speak aggressively in front of a full line of customers. This isn't the first time I've had an issue at this store. You can tell they'll just about hire anyone from the streets. He wouldn't allow me to return an item because he claimed there were deodorant stains!!! There were NO stains!! I went to the rancho location and they instantly issued me the refund with no problem and they were very nice about it. Ontario Mills H&M is ghetto and their employees are just the same!!! TRASH!! To the manager Jose who I hope sees this. You're a piece of SH*T!
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December 2023 by Vanessa S.
Not only do they charge for a paper bag - which is ridiculous when you have multiple items- it's not the charge, it's the principle. But also instant (debit) refund is non existent in my bank account and I was told by customer service to just wait. I understand the processing time, however there is not even a pending transaction. No help, very frustrating. Also, clothing quality is not worth it.
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September 2023 by Talon Enriquez
H&M use to be a good place to get some decent clothes but now all of their clothes is down graded and gets ruined on the first wash.. shrinks or fades.. and majority of their clothes is defective its like buying from SHEIN or FASHION NOVA OR TIMU, ITS SAD
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September 2023 by Vincent Bersane
Good prices. Good people.
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August 2023 by Rudy Carnaval
good prices
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July 2023 by Mary nelson
Good costumer service
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July 2023 by Maria Portocarrero
Excellent service and very good options for buying clothes. Thank you
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June 2023 by Tuan Nguyen
This store at this location is pretty big with more sizes available.
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May 2023 by Isabel C.
Avoid this H&Mat all costs! 0/10 stars!! Was there on Sunday 5/20 and the girl at the counter named Bella was the most unprofessional cashier I've ever seen! I went with my 15 year old cousin and my younger sister, my cousin was paying out not knowing the 100 dollar bill she had was fake. Bella's response was to very loudly say "Girl this s**t isn't real" and showed all of the people at the counter and continued to embarrass my cousin. Then was so quick to pull out her phone to take a picture of the fake bill and I know she was going to post it somewhere and continue to make fun of the situation. Bella then realized I was the adult with my cousin and that I was upset when she completely changed her tone and tried to say she was so sorry when I asked to speak to the manager. I told her and the manager I did not accept anyone's apology, returned the clothes that were paid for and called corporate to make a formal complaint. A person as unprofessional as Bella should definitely not be working there!
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May 2023 by Jack D.
Store was clean Good prices but service was horrible Everyone sad faced not welcoming Guy pushing broom around had attitude problem Which was just uncomfortable But thanks
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April 2023 by Gia Gonzalez
Love this location. I feel like it is always clean here! My favorite part is the people in the fitting rooms. They're always so sweet. The kids section has some really great options!