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March 2024 by Deanna Cervantes
Horrible customer service!The insurance agent Emily had no consideration. Office was completely empty and she was just sitting there. Office closes at 6 pm I was there before than. She refused to process my new policy.Won’t be coming to this location again. Emily was lazy and rude.
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November 2023 by Mario Garcia
Bad service, high prices in insurance, you cannot pay in cash if I do not have a debit card, they do not give me insurance.
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October 2023 by Mimmi &2
The best vehicle coverage deals in town and great customer service. The only problem was the wait
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July 2023 by Denise E
For "covering" full coverage, they should really actually cover their customers. That's what a real insurance company does.
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April 2023 by Arturo Moreno
Worst service
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October 2022 by Bobby Alvarado
One person working there don't go during lunch they close.
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October 2022 by Wendy Z.
The women working there has horrible customer service she seems annoyed to be helping and answering questions. If you're trying to get quotes and have your questions answer don't go to this location.
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July 2022 by Anna Ramos
office in Euclid previous had a very nice and pleasant girl....today 7/29/22 I visit store to add a new vehicle to my policy...store was empty so I ask the chubby girl if I could sit and her response was "do you see anyone sitting if not sit"....girl I am not the type that would hold back in responding but since needed my vehicle added and it was too late to go to another nearest store I stayed to kill with kindness....she continue to be very rude and had long face.... I asked her questions about my policy and she would answer stating i should already know my policy and didn't have to be asking her.....I need my new vehicle added so I was patience with her as much as I wanted to tell her that her attitude was making customers not not want to use their service....she didn't allow me to pay with my debit card so I had to go to Cardenas and take the cash out of the ATM to pay for my quote.....I honestly told her on my way out she needed training in customer service and that I hope she went home, she would really think if that's the kind of job she likes and think of how she treats others ....she answered that she hope she never saw me again....I honestly hope Fred Loya management really looks into this and provides the proper customer service training some of these girls need, I for sure will not be going into this office and will look into other insurance option soon.
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November 2021 by Armando Gonzalez
Thanks jacqueline!!! Great service
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April 2021 by KVTV
They go above and beyond to get you insured with the right coverage all while saving you lots of CHA-CHING !!
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February 2021 by Catherine Lopez
Very nice people
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January 2021 by Don Kastro the Trucker
Great service
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February 2020 by issac Sandoval
Good staff
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September 2019 by narita528
(Translated by Google) Good agency ... a very kind girl ...
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February 2019 by Teresa Pierce
Not bad
