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November 2024 by Jeffrey Nelson
Waited a month to find out they never gave ups the item and faked marking it shipped. Gave me the runaround. Avoid at all costs, smells like a scam.
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August 2024 by UrAvgRasian
This is unacceptable within 5 minutes of accidentally creating the order I request cancellation. 5 hours later the seller declined cancellation and shipped the item anyway. The audacity you have to decline a mistake is utter negligence, I will refuse delivery to have the item sent back and if you do give me a refund when the item is returned I will contact my bank about this matter. Have a good day.
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August 2024 by John
Not even close to outlet, their prices are much higher than other places, just save time and money and buy somewhere else
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May 2024 by Agus
What I bought has not arrived, I spoke to rl carriers and they told me that you contracted a service in which a delivery signature is not required, we already investigated and the product has not arrived, in addition they do not have a telephone or someone to assist me in Spanish, The product cost more than 1000 dollars, how can they be so irresponsible for not asking for a delivery signature.
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January 2024 by Linwood W.
I recently purchased a Duromax XP15000HXT. It came as promised. I connected a small propaned tank and it started on the 2nd try. After it ran for about 2 hours it began to surge. That was becaused it was cold outside and the propane tank had frozen up. I shut it down and moved it back inside. 3 days later I had decided to finish the break-in period with gasoline until I got larger propane tanks. It tried to start but, immediately stopped. I tried this several times with no luck. I then reconnected the propane tank which naturally had thawed out by then. Same results, it would try to start but, immediately "stumble" and stop and the battery was getting low. I connected a charger to the battery and then I called Duromax service and left a message for them to call me back. While waiting about 20 minutes I decided to go and try it again. Immediately it started and ran on the propane. Then I switched it over to gasoline, waited a few minutes and then I tried again and it immediately started and ran on the gasoline. About 2 hours later I got a call from a representative. After I explained it all he told me that when I change fuels it may take a little time for the electronics to change over. Perhaps I over reacted a little at first but, we have a large Winter storm approaching and most likely we will lose power. Anyway, bottom line is I think it should be put in the instructions or some kind of notice that when the unit is switched from gasoline to propane it may take a little time for the electronics to switch over. However, I am very pleased they returned my call so suddenly.
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November 2023 by Jr Moncivais
Customer service is HORRIBLE
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November 2023 by James Kvasnicka
SCAM ORDERED FEDEX LOST PACKAGE WAS TOLD WAS GETTING REFUND NEVER HAPPEN THY MUST BE WORKING WITH FED EX. I WOULD NOT RECOMMEND GOING TO ATTORNEY GEN. ALONG WITH FED TREAD COM. STAY AWAY
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November 2023 by SPEED RACER
Anthony B was very helpful and knowledgeable made my situation very easy to resolve it was very pleasant to see someone who knew what they were doing awesome experience thanks
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November 2023 by Jason Edwards
Top notch customer service, great deals, fast shipping. I can't seem to stop ordering from them. Briana (email correspondent) has been great!
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November 2023 by charles barker
My order received and processed quickly. Delivered ahead of schedule and was exactly as advertised. I couldn't be more pleased.
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November 2023 by Pete Vannini
Eddie was exceptional in handling my issue. He is first class all the way!!!!!!
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August 2023 by RVSS RV, Boat & GA aircraft restoration
I received 3 spam emails from them today. Why would I buy anything from these rude people?
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July 2023 by B. Lee
I received 3 spam emails from them today. Why would I buy anything from these rude people?
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April 2023 by Dan Bowen
The tools I order came extremely fast and when I ordered I messed up and didn't get the free promotional item added to the order. I emailed customer service and they took care of it immediately. I had the promotional item within 4 days! Awesome customer service, I will definitely buy from them again!
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January 2023 by Chris T
Had a issue with my order but got great customer service that corrected the issue immediately.Had the missing item within two days.Very impressed and happy. Good customer service is hard to find these days.
