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August 2023 by Jason Rothermel
I had the best customer service experience with Angela! She addressed a finance issue that I had with Daniels, and when no one else would help me, she stepped in and handled the issues with the upmost professionalism. She’s great to work with, and I’m extremely happy with my purchase. 5 star customer care for sure.
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August 2023 by Nelida S.
Chantels is my favorite she is the best in customer service and caring overall. Thank you Chantel for your greatest bestest service
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June 2023 by Barbara G.
Great Experience at Daniel's in Ontario Mills Mall. Chantel G P and Rowena W were awesome, they both went up and beyond to help me find the ring I had seen last week and loved. We found it and their customer service was the best. I HIGHLY recommend this location for all of your needs.
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May 2023 by Charles Gambino
Don’t waste your time or money here..
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January 2023 by Ricardo Marquez
I been going to one specific store most of my time since I like the worker that always helps me, but since I moved too far from that location I had to change to this location.I will only give 2 stars because Angela (the store manager) tried her hardest to help me but couldn't. I'll give these stars for her effort and she is a hard worker. worker Rowena is a supervisor in this location and handled my purchase. First told me my payments would be a specific amount monthly but if I put money down my monthly payments will be reduced, as I did. She lied to me telling me there is no promotion but the one they were promoting. (First lie)(Second lie) when I found a promotion next to the register we were at, I asked for it and she mentioned I needed to add a protection plan to receive that promotion. I knew she was trying to upsale me but I didn't budge, I just said I'll call and find out. Which I did and Angela agreed Rowena wasn't suppose to do that and gave me the promotion I questioned.(Third lie) after everything was set and stone I thought it was complete and no more issues until my first monthly payment came and it was not what Rowena said or promised. I paid an amount upfront to reduce my monthly payment and it did not affect it at all. I questioned Angela and she mentioned that Rowena supposedly offered me a credit card for the monthly payment I wanted which was another lie she came up with to try to cover herself. Rowena NEVER offered me anything close to that. The money was never the issue, the lies are what the issue was for me and I want to bring this to light before someone looses more money do to Rowena.This is a quick summary of my month long process of figuring everything out and finding all the lies. If you go to this location. I highly recommend to talk to Angela the store manager. She will help you with great customer service and with the right policy under Daniel's jewelers. As for Rowena please be careful and keep an eye on all your purchases with her. I hope she changes her customer service and work ethic to be better, but I won't return to this store.
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January 2023 by Ricardo M.
I been going to one specific store most of my time since I like the worker that always helps me, but since I moved too far from that location I had to change to this location. I will only give 2 stars because Angela (the store manager) tried her hardest to help me but couldn't. I'll give these stars for her effort and she is a hard worker. worker Rowena is a supervisor in this location and handled my purchase. First told me my payments would be a specific amount monthly but if I put money down my monthly payments will be reduced, as I did. She lied to me telling me there is no promotion but the one they were promoting. (First lie) (Second lie) when I found a promotion next to the register we were at, I asked for it and she mentioned I needed to add a protection plan to receive that promotion. I knew she was trying to upsale me but I didn't budge, I just said I'll call and find out. Which I did and Angela agreed Rowena wasn't suppose to do that and gave me the promotion I questioned. (Third lie) after everything was set and stone I thought it was complete and no more issues until my first monthly payment came and it was not what Rowena said or promised. I paid an amount upfront to reduce my monthly payment and it did not affect it at all. I questioned Angela and she mentioned that Rowena supposedly offered me a credit card for the monthly payment I wanted which was another lie she came up with to try to cover herself. Rowena NEVER offered me anything close to that. The money was never the issue, the lies are what the issue was for me and I want to bring this to light before someone looses more money do to Rowena.This is a quick summary of my month long process of figuring everything out and finding all the lies. If you go to this location. I highly recommend to talk to Angela the store manager. She will help you with great customer service and with the right policy under Daniel's jewelers. As for Rowena please be careful and keep an eye on all your purchases with her. I hope she changes her customer service and work ethic to be better, but I won't return to this store.
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November 2022 by Roy Stewart
I called and asked about something and they instantly hung up in my face and said I’m with a client I’ll call you back later
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October 2022 by Sal G
Hands down my favorite place to shop for jewelry. The service is outstanding, we cam here to get a repair done, and left more then happy with the help we got from Angela & Rowena, thank you girls. Long story short we went to the store on Sierra in fontana and it was a nightmare. The staff is really pushy and wanted to charge 3 times the price of what we got here at this store. They really do go above and beyond to get you the right price and service. I really do recommend this store for all your jewelry needs once again thank you girls!From, Sal & Joanna
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September 2022 by Christian A.
Awesome staff! They were kind and helpful. Thank you to Rowena and Nancy for helping me find the best gift for my girlfriend. I highly recommend this location of Daniels Jewelers.
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August 2022 by Silvana Donoso
This Danielle’s has a big selection of products and the staff is AMAZING. Angela (manager) is extremely friendly and helpful; she’s honest in what works and what doesn’t, and caters to your interest without breaking the bank. She’s polite with customers and with her co-workers, so it’s always very lively at this site.
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August 2022 by Tobe G.
About 6 months ago we shopped here for an engagement ring. Rowena helped us find the ring of my dreams. Last week she helped me match a wedding band and it turned out perfect. I highly recommend this store and if you go, ask for Rowena!
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April 2022 by andrew castillo
Best experience I’ve had at a jewelers thanks to Derek who helped us. He had all the patience for my wife and helped us pick out the perfect ring. Derek went above and beyond our expectations in making what I thought would be stressful such a smooth experience. He went as far as helping us find something within our means. I highly recommend this location so that you too can be at ease. This is the kind of environment you want when shopping for your jewelry. Thanks again Derek
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April 2022 by Kandy Lian
Thankful for my experience at this location thanks to the welcoming employees and the young man Derek who helped me find the perfect gift for my mothers upcoming birthday & a ring for my daughter . Derek went above and beyond and gave me the best deals and had so much patience. Thank you Derek for making this experience stress free. I appreciate you !
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April 2022 by Stephanie Martinez
Super upset about my purchase bought a men bracelet took it to fit tighter receive it and in 2 days the hook broke . Ladies that work their not efficient
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December 2021 by Damien Luna
Angela L Store Manager has been an amazing person to help me with great customer service and experience above all she manage to help me with numerous jewelry and finances that fit my budgets but I highly recommend her for any merchandise
