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August 2024 by Diane Smith
I didn't have a great experience with the sales team, they kept me there way too late ng til midnight I was exhausted and would have signed my second or third born to get outta there but that was 15 years ago but I knew ve my Camry best car I've ever owned so I guess it was worth it. And I guess that why used car sales people have such a ruthless and uncaring bad reputation they've earned every bit of a bad reputation.
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August 2024 by Andrew Coffey
I recently had a rather entertaining yet frustrating experience buying a used car from Crown Toyota. What started as a hopeful search online quickly turned into a classic “how not to sell a car” saga.
When I arrived at the dealership, I was greeted with a warm “please wait” while my assigned salesperson, Jacob, was busy with another customer. I mean, who doesn’t love a good wait, right? After a brief standoff with the eager sales team, I decided to channel my inner detective and found the car on my own.
Fortunately, I encountered Steve on the lot, who quickly summoned Jacob, my assigned salesperson. The subsequent negotiation process was frustratingly typical of used car sales tactics. Lowball trade-in offers and inflated interest rate estimates were presented before my credit was even checked.
The finance department provided a much more reasonable rate once my credit was actually run. However, the most egregious issue arose at the very end of the transaction.
Fast forward to the end of the deal, and I was handed one key for my new car. One! I asked about the second key, and Jacob looked at me like I’d asked him to juggle flaming torches. He insisted that expecting two keys was unreasonable. I mean, come on! I expect my car to have four tires and an engine—why wouldn’t I expect two keys? The irony was not lost on me when they simultaneously demanded both keys for my trade-in vehicle
After a back-and-forth that felt like a scene from a bad sitcom, Steve joined the conversation, confirming that they never had a second key and that I might need to pay out of pocket for one.
Talk about a plot twist! It felt like I was being gaslit into accepting a single key as a luxury item.
So, here’s a friendly note to Swickard Auto Group:
Flexibility is key—literally! Don’t make customers wait for a specific salesperson when they’re ready to buy.
Transparency is your friend. Let customers know upfront how many keys they’ll get. It’s not a surprise party!
Fairness matters. If you expect two keys for a trade-in, how about providing two keys for the car they just bought?
Train your staff to handle concerns without turning customers into reluctant participants in a comedy sketch.
Prioritize customer satisfaction over short-term gains. A replacement key is a small price to pay for a happy customer—and a lot less than the cost of bad reviews.
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June 2024 by Leila Mustang
I did not have a great experience but lesson learned
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April 2024 by susy Tavera
I recommend it ?% very friendly all the staff assist you even without you having an appointment for car maintenance excellent service ?????
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February 2023 by Asma Raja
Lesson learned don’t go to Toyota dealership in Ontario they messed up my oil pan and now I gotta fix it. Toyota’s response ‘it’s not our responsibility since you had your oil changed elsewhere’ ? my advice don’t do business with them or buy any Toyota in the future definitely going for a Honda or another better car.
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November 2022 by Captain Nova
Price to high for basic car maintenance
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September 2022 by 天天好心情
Very good, I like it
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September 2022 by Karen Hernandez
Bad service, 3 hours for oil change ???this place is a scam, they just want money.
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June 2022 by chao
It's a pity that I can't choose level 0. The service here is really bad. The maintenance staff can't detect the fault, and the obvious noise can't be detected. They also suggested that I change the tires. I'm speechless
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April 2022 by Francisco Abundis
This rating reflects Crown Toyota's service department. Main reason why I gave them such a low rating is because the price they give you over the phone changes by a lot once you get there. This wasn't the first time they did this to me either. I'm over this dealership.
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March 2022 by Gabriel Diaz
Don't waste your time. They swear they are by the book. Their sales team and overall service is terrible. My friend bought a car from them and confirmed that as well.
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March 2022 by Vivian Cruz
Had service in my car. Good service. But it took along time.
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October 2021 by Genie Vincent
This is far the best dealer I’ve been to. The staff were all nice from Nelson Temores, David Blumenthal, Emmanuel Dike & Jeanette Daza. These people will do everything for you to be happy & will find you the car that you want.. I highly recommend this dealership & I’ll guarantee that you made the right choice. No dealer treat me like this people did. I thank you for all the things you did for me.. I’m so happy with my 2021 Toyota Sienna Hybrid
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September 2021 by Nora R
Service level was not great this time around
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September 2021 by Sue H
Dakota was very knowledgeable and helpful. Gave us a lot of information to help us decide which Toyota would be best for our needs.
