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November 2023 by Deus Alex
I picked "hand car wash" for a reason. I don't want damage or scratches occurring by machines. BUT, during the wash, one of the workers used a bristle long brush, the kind to clean floors, on my car. It didn't look soft or what a professional hand wash place should be using. So this was the only and last time I come here. There a better place in Covina on Arrow Highway that does a real only hands wash
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October 2023 by LANFANG ZHANG
My first time there and ever want to go back. I paid the package for cleaning outside and inside, but they not even vacuum and wipe inside of the car. I ask the manager to find out why it happened like this. He said i didn’t pay enough money to do that. ????? Worst place for car wash, and worst attitude. If I could I won’t even give one star.
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October 2023 by Jakob V.
Place used to be so good under previous management. They also got rid of a major reason my family and I would take our cars, the barber shop.skip this place and go elsewhere
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October 2023 by Mylesha D.
Getting there:Located conveniently off the 10 freeway, when you make the first light into the Mills parking this place will be nestled in the corner next to the Chevron. You won't need to worry much about parking since you'll be getting your car washed and/or detailed here.Experience:I've been a customer of this place for a while, and it's become my go-to spot for a thorough car wash, especially since my car sports a roof rack that needs special attention. The detailing job they did on my car was top-notch, leaving it sparkling clean inside and out. However, I did notice that they seemed to overlook the top of my car during my last visit, which was a bit disappointing. Nevertheless, it's still the best option in the area for a 100% hand car wash, and I'll continue to return for their quality service. A minor hiccup doesn't overshadow the good work I've experienced from them in past visits.
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August 2023 by James H.
This place was the best until the new owner took over. I prepaid for several washes, which they did not honor, they doubled the price and, if that was not enough added a hidden $5 fee called "extra charge" which no one was able to answer what it was for other than "the new owner is assessing that". Well, new owner, I do not plan to be back. Your staff clearly loathes you and loyal customers are leaving. Such a sad about face on a great business.
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July 2023 by Susan Ramirez
Always a good experience each time I bring my car here for a wash. I even trust them to detail my car as well. I've been a customer here for more than 5+ years. I will continue coming here even if it means I need to drive an extra 30 mins to an hour. I really don't like my car washed anywhere else but here. The employees here are very nice as well, as of yet I've never had a bad experience with this carwash. I recommend this carwash but would advise to either come as soon as they open or shortly before they close especially on weekends because that's how packed & busy they get. It's a very popular place, that's how good of a wash they give their customers cars. I will definitely continue being their customer :)
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June 2023 by Crishta Avery
Under new ownership and its not worth $5. I have been coming here for 20 years or more. Never returning. Wednesday at 10am, I am the first car to pull in for a Platinum Wash / large SUV. $51 later... (4% charge to use you debit / credit card now!!!!!!!!!!)I am standing in the view area to watch my car go through the wash. 15 minutes pass and my car is getting backed out of the bay, driven around the building and parked in the "dry" area without being washed.I immediately hurry over to ask why it was not washed first and the attendant said "the plumbing is down so we are going to throw in a spray wax for you." Instantly, I stopped the man wiping my dirty, dry car, with dry towels, knowing the damage to paint that was about to occur and demanded a refund.Without a word the attendant jumped in my SUV and took it back to the wash bay. He walked over to a box and flipped a switch. Bam! The plumbing worked. I could not believe it. The other customers began to notice what occurred and started asking if their car was even washed.45 minutes later, I gave the attendant a $10 tip and left in a hurry because I had a lunch meeting. Immediately, I notice my dashboard & center console is not cleaned. Arriving home I inspected the outside to find the wheels were still dirty, no armor-all, and the paint still had crud all over it.This establishment is filthy dirty. It never looked like this before.But now, its gross!!!If you run a "cleaning facility" and cannot even keep your grounds clean - it says a lot about the level of service we can now, expect.
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May 2023 by Dennis G.
Unfortunately, no staff.One hour plus waiting time. I wish them the best, i think that was said to the Titanic
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April 2023 by Andrew A.
This place is now Ontario Mills Express Wash. No more 'Hand Wash' at this establishment. They use hand held brushes with poles to wash your car, you will get scratches in the long run. Hopefully they make changes, not that many true 'Hand Wash' places left.
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April 2023 by Lisa O.
New owners with high prices. For just a regular wash $28.00?? 3.00 extra for an outback?? And then I had to go home and clean up what they missed. On a Sunday only 4 guys drying cars?? Took me over an hour to get out of the place. Need to find a new place.
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March 2023 by Larry
My previous post was 5 stars. Car Wash is under new management. They did not Honor my points for a free car wash. The wash was awful. Employees don't appear happy. I have been using this car wash for years. Wow. I am now looking for a new Car Wash. New management ruined a great car wash ?.
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February 2023 by telena daniels
Horrible and racist... And they will call the police on you if you have a problem and say you have a gun... Even if you been coming for years weekly and leave every person a 20$ tip
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January 2023 by Pao Xiong
I wanted interior clean and was confused about the $299 car wash. That is deep cleaning by shampooing interior. The best one is $34.99. 1st they vacuum, car wash, hand dry, interior wipe clean and add freshener. Car look like new. It's about 20mins wait. Place got a arcade. Restaurant next to it. Can see airplane landing.
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December 2022 by ESMERALDA VILLEGAS
Horrible hand car wash just went in today 12/15/22 at 4:30pm they took my car in the only thing I ask for was for a hand car wash with polish wheels and clean windows. I am so unhappy with the service calling the manager tomorrow for a refund.Services: Auto detailing
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October 2022 by Mr. Z.
Tried this place for the first time about 2 months ago and I'm satisfied. Regular wash the first 2 times. 2nd time a wax to remove cat scratch marks on the hood. This time floor mat cleaning from spilled coffee. Good price, fast, and great results. Super happy. Will keep coming back.
