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March 2024 by Louis H.
I bought a car in October 2023. First, i was rushed to get out of there. the Manager just wanted to get my money and get me out, I had to ask to see the car and test drive it since I bought it online. I had to ask him to get the car charger for the car since it was a Hybrid, and had to be charged and there wasn't one in the vehicle. After I got it home I realized that the front tires were cracking and pieces of the tread were chipping off. I looked at the Lot number and the tires were almost 4 years old. I took it back to the service department were the tech inspected it and said the prior owner must have been driving in gravel a lot or parking on it. I knew that wasn't it and had the store manager come out and inspect it. I asked if they would be comfortable driving this car and he said, "the tread is a little higher than state requires so yes" The tires were nearly bald yet they refused to replace them. I asked it there is anything else like let me buy them at cost, he agreed. so I was aloud to buy tires there for $475. I also brought up the fact that there was pieces of glass behind the seat, which looked to be from the back window which was broken out. He replied, well we don't have to disclose items that were fixed, and maybe they just missed cleaning out all the glass. This place is garbage, they don't care about the customer at all,, just want to sell you a car and get you off the lot as soon as possible. No customer service, If it wasn't for me being persistent and knowing how a tire should or shouldn't look, I'm sure those tires were going to fail sooner than later. I feel once they found out I was Law Enforcement their attitude changed as well. They seemed to be like a lot of the public who do not like Law Enforcement and treated me worse than any other customer. I would never buy another car from them or recommend this place to anyone.
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February 2024 by Sherry J.
CarMax is The Best Car Lot The Best im going to recommend a Lot of My Family Members To the Best Car Lot in The World To Me Car Max
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February 2024 by Ming H
Don’t leaved your plates when you sell the car to them. They won’t complete the transfer and release of liability. So you would get FasTrak bills after for months.
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February 2024 by Daniel Ramos Veraztica
excellent experience
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February 2024 by Matt Harvey
I sold my car to this CarMax location. Was super impressed with how smooth the process was. Did the online offer thing, and fully expected to have to haggle over details when I arrived. But instead they inspected the car (5-10 minutes), had me sign 3-4 documents, and I was done. I couldn't believe how smooth it went. Hadn't considered buying a car here before but will now.
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February 2024 by Officially S.
I'm writing a review for my dad because he bought a 2012 Nissan Frontier on the first week of january and it had very low mileage and was in good conditio. However it was recall and my dad found out himself, Carmax didn't tell him anything about that and now Carmax sent him a letter in the mail that says he has to return the truck because they couldn't complete the registration, all because a signature is missing from a previous owner. Now my dad doesn't have a truck for work, Carmax isn't doing anything about it.
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February 2024 by nizmund
Pleasant customer service
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February 2024 by Jose g Chavez
good friendly
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February 2024 by Yvonne Morentin
Easy process, helpful and stress free.
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February 2024 by Arthur Loya
Professional attitude and environment made it very pleasant to purchase a vehicle
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February 2024 by NumberJuanRealtor
Very friendly
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February 2024 by Nicole Perez
Awesome place to buy a car. I bought mine out of Ontario ca , Timothy Hayes helped my husband and I with purchasing the right car for me. He was very helpful and answered all questions.
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February 2024 by Corey Boggs
Love working with CarMax when buying or selling a car. Everything is so streamlined and simple. I always recommend CarMax to friends and family over a dealership.
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February 2024 by Gerson Rojas
Many and beautiful vehicles
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February 2024 by Gerson Guillermo Rojas Pilco
Good vehicles
