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“The quality of the car rental was very good and the staff was professional in handling customers. There were no cars on the Emerald aisle when 4-5 guests arrived. However, the team sprung into action and got vehicles routed to the lot in less than 10 minutes. I felt this was reasonable and it spoke volumes about how quickly the staff works together - even at a smaller airport. To me, this was indicative of the 5 star service I'm used to seeing from National. This is is why National is my preferred car rental company everywhere I travel across the nation.”
Open 24 hours
Rental Car Facility, 3450 E Airport Dr, Ontario
Car Rental
“Darren in returns is one of the nicest people I’ve ever met. Initially, when I was renting a car from Alamo I requested a Rav 4. Reshika worked with Darren to find the car- and I know they out in so much effort as stock was dwindling. He got a return ready in a short time and i drove off.
15 min later I realized I was not comfortable in the rav 4. If it would have been a single day rental I would have grin and bear ? it all the way, but this was a week long rental and I didn’t want to be miserable.
Darren immediately recognized the car on my return in 15 min and was SO understanding and kind.
I ended up renting an Audi Q 4 Quattro for a substantial amount more but it was comfortable and a good way to test if Audi might be a next lease for me.
Anyway- on return. Darren greeted me and remembered me. That’s always nice. And he was just so personable and we talked about different model cars for a moment as I explained I’m in the market for a car but haven’t settled.
He’s so knowledgeable about cars, he’s super friendly and kind to engage with. Just genuinely a super nice person. So grateful for the interaction-
He is a stellar employee and an all around wonderful human. ????”
“My car was at dealership for recall I had the pleasure to have Alli as my shuttle driver she was very pleasant from start to finish the staff there were also friendly very welcoming place”
“Made my week of commuting painless! After my car broke down for good, I thought I would have to quit my long distance job. This rental company made renting a car painless! The gentleman at the counter was pleasant and helpful. I had to add an extra week and it was a pleasure to rent from them. Two weeks in a rental and I was able to do it with just my debit card! I’m happy to refer them to anyone that asks!”
“Thank you to Rico for an incredible experience. From on the phone to at the dealership, Rico ensured that we were comfortable and taken care of. We appreciate his efforts and are so thrilled with our new RAV4!”
“Celeste was extremely helpful.
They upgraded my car because the car I reserved wasn’t there. The service was impeccable and pain free and I’m glad I chose them.
They are usually cheaper than renting at the airport, but you usually have to get a Uber to get to them. The staff is nice and I rent from them usually when I come into Ontario”
Open 24 hours
3450 East Airport Drive, Ontario
Car Rental
“Is not colocated at the terminals, they do have shuttles that run almost constantly or it’s a 30min walk from terminal 2. The people at the lot were very nice and helpful and definitely deserve all the stars however not advertising it’s a shuttle ride from either terminal is annoying.”
“This is far the best dealer I’ve been to. The staff were all nice from Nelson Temores, David Blumenthal, Emmanuel Dike & Jeanette Daza. These people will do everything for you to be happy & will find you the car that you want.. I highly recommend this dealership & I’ll guarantee that you made the right choice. No dealer treat me like this people did. I thank you for all the things you did for me.. I’m so happy with my 2021 Toyota Sienna Hybrid”
“I arrived with anxiety from a rough day with my own vehicle issues. I inquired about a rental, and Yosh provided excellent service. I had concerns and he definitely made my experience a good one. Handled each customer in a timely and professional manner. Thank you so very much.”
“The person helping us was super helpful, my name was on the reservation but my fiancé who is over 25 would be driving. The employee kindly rebooked the reservation for the same price so that my fiancés name was on it and we could avoid the under 25 fee.”
“Rented a wheelchair van for a quick trip with a wheelchair passenger. The rental went great and the rep, Alicia, was stellar. She's so accommodating and gracious. She helped us pronto and secured us a good deal on the rental van. We mad a mistaken returning the keys but she was again gracious with us and I'm very likely to rent again. It is true they are not at the airport and the vans aren't the latest models but the price is right and the service is stellar, especially from Alicia. Thank you!”
“Great staff whom are extremely efficient at their job. They genuinely care about customer care and satisfaction. The other I calm and I'm with my husband to rent a car and they had one easily available & ready for rental. (Unlike enterprise who were "out of cars" ) when I came back in a couple days later I showed up right when they Werribee closing (not knowing they close at 6) they gave me help right away and I was able to turn in my car in less than 5mins. All in all great customer service and efficient car rental. I don't recall the two gentleman whom helped me but thank you I truly appreciate it and you helped me out a ton.”
“Really amazing customer service, friendliness, and car quality. I was served by the best and friendliest person ever in the car rental business, Clarissa was so professional and polite. And the car is perfect and brand new. Very happy with my experience and I'm definitely renting from them again without any hesitation.”
6:30AM - 11:30PM
3450 E Airport Dr SUITE 100, Ontario
Car Rental
“I had the pleasure of experiencing outstanding customer service from Ben at Ontario Airport. From the moment I approached him, his patience was evident as he attentively addressed all my concerns. Ben's accommodating nature made my travel experience much smoother, and his friendly demeanor added a personal touch that truly made a difference. His professionalism and genuine kindness are commendable, and he stands out as an exemplary representative of excellent customer service.”
6:30AM - 11:30PM
3450 E Airport Dr #100, Ontario
Car Rental
“My pick up time was 9PM but I arrived at 10PM. Naomi, the representive changed my pick up time to 10PM and return time to 10PM. She didn't have to do it, but she did gave me an extra hour to drive it back from my Las Vegas trip.”
6AM - 11:30PM
NA, 3450 E Airport Dr, Ontario
Car Rental
“I love the lady who is working at the Preferred desk. She is super nice and compassionate. The others I think are not as nice and friendly as her, especially her manager. Overall, this is the only Avis location that I feels like I had the best experience due to this lady which I forgot to ask for her name.”
6AM - 11:30PM
3450 E Airport Dr, Ontario
Car Rental
“Great experience!! No hassle, the staff was very courteous and detailed. The car was very clean and reliable. I would recommend this facility to everyone who travels this way.”
6:30AM - 11:30PM
3450 E Airport Dr, Ontario
Car Rental
“Thank you Thrifty for helping me out in a difficult situation.
I appreciate your response to my dilemma!
I'll use Thrifty again.”
“My dad recently passed away, so I flew in to Ontario to take care of his estate and had to rent a car for my time there. My brother accidentally left his insulin in the car when we returned it. In a panic, I submitted a Lost and Found request to get it. Someone called me within minutes to let me know they had it and had refrigerated it and could ship it asap. Given everything going on, I cannot tell you how big of a deal that is. Thank you. Will continue to rent from Budget”
“Had a great experience! Please read before you book. You need a CREDIT CARD AND ID BOTH NAMES HAVE TO MATCH. I paid the pay now option online! ONLY BOOK ON REGULAR WEBSITE!!! Don’t book on another third party! Also I did notice not many cars. I booked a small suv and got a Jeep! I also showed up at 5:45 am to get my vehicle was in and out by 6 am. I wasn’t pressured to add a driver or to purchase insurance. My company covers it.”
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“Getting into and out of Ontario Airport was pretty easy. Enterprise met me and it took a few minutes to get the car ready and while others were offered, I elected to wait. Friendly, courteous staff”