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April 2024 by Tovya Weissberg
Beyond pissed right now... came in for my son's bday this morning... got everything picked out was next in line waiting forever for the 1 employee to ring up a customer... meanwhile my son is on the verge of peeing his pants it's taking so long. Then the employee announces she's closing the store for an hour to an hour and a half because she's the only one there. Are you kidding me I could never imagine telling one of my customers too bad I can't help you because I'm the only one here. Tough it out and do your job that your paid to do. Ridiculous.
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April 2024 by Siritorn Suteratisana
Worst employee and management ever ?
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April 2024 by Luis Del cid
Excellent place there I bought a stuffed bear ? for my daughter who turned one year old and they gave me the bear ? for a dollar
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March 2024 by Loofoo Killa
Came to get a bear for my daughter and there was literally 4 employees standing around doing nothing. The only employee who was actually stuffing bears took about half an hour for each bear while there was a line of 10 people. They were very nice. My only complaint is the employees are very lazy and stand around
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March 2024 by Sherry Baker
It was my daughter's second visit, She had a great time.
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February 2024 by amy ramos
Great place and the workers were very nice and helpful
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December 2023 by Susie
Cool spot for little ones. You can take your little one to create they're own special stuffed animal. It's a fun experience for all. You stuff a doll of your choice, add a heart, and create a birth certificate. They also have little extras like a sound and even a scent to add in your stuffed animal. They sell clothes for the dolls as well as little accessories. You can take your little one on their birthday month and get a birthday bear and the cost will be the age of your child. We were in today creating a bear for my 1 year old. We also got our bear a t-shirt. Fun experience and safe to say this will be our birthday tradition ❤ I added a pic or the sanrio dolls because I thought they were cute ?
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August 2023 by Henry Sanchez
My kids always enjoy the environment there. Very kid friendly
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July 2023 by Sophia Shi
This place is amazing! The workers were so nice!
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July 2023 by Sophie
I love coming to build a bear yes it pricey but it's so much fun and the little clothes are so cute and they have so many different stuffed animals to make. Only real complaint is that so many of these places are understaffed.
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June 2023 by Isabel S.
Horrible experience. Got a hello kitty BaB for my daughter. The girl totally messed up the stitching and then didn't do the heart ceremony with the kiss, wish, and promise for my daughter to make it alive
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June 2023 by Dominic Vargas
Called ahead of time to make sure I was able to put my sons pacifier inside a bear they said yes as long as it was in a ziplock bag. We drove 40 minutes to get here only for the cross eyed lady to say we were not able to do it with a really bad attitude.
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June 2023 by Secret Society
staff are super nice and cheerful. there is a lot of customization on the stuffies, like heartbeats, scents, voice recordings, etc... very fun place
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May 2023 by Emma M.
i unfortunately do not remember the name of the two managers that were working but they had awful attitudes. one sounded monotoned like she hated talking to customers and the other was passive aggressive and talked down to customers as if they were children. the employees were lovely it's just the two managers that were awful. i believe their names start with A and V.
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April 2023 by Johnny P.
I've brought my kids here for their birthdays before and they've always been great, this past week I took my son for his birthday to get his birthday bear. As a veteran that served in the military I always get my military discount here. Well this time the manager Veronica was very rude and did not want to give me the discount. She even took her time to try and ask the other manager that I should not get one. Long story short the other manager told her yes he does get one and she made a face, didn't apologize and was very rude. I hope something is done about this manager because if she's in leadership position and something simple like this will get her mad and make the customer feel bad then I wonder how other customers are treated. Definitely will never come back to this location again. As a veteran I felt humiliated and not appreciated.
