-
March 2024 by Matt B.
Terrible experience staying here a few weeks ago. The front desk girl with the eye tattoo was EXTREMELY UNPROFESSIONAL! She tried to arbitrarily charge me a $250 cleaning fee for the room because of my service animal, accused me of lying about my service animal, said I didn't tell them when I checked in (which I definitely did), and said that my SA must have pee'd in the room because she never saw me take them out for a walk, first of all I walked my SA 4 times while I was there but that fact aside, does the staff here spy on their guests from check in to check out? This was by far the worst hotel... well really Motel experience I've ever had and would highly recommend staying anywhere else. Literally anywhere else.
-
February 2024 by Bob T
This hotel should not be a Best Western Premium!!! The room had a musty smell and the room was small (only a king bed).I reserved 3 rooms and we had a total of nine bags and they stuck us on the top floor and after we headed towards the rooms, we realized they didn't have an elevator.. and yet, the hotel was mostly empty.The Breakfast was good, but will definitely try another option on our next stay..
-
February 2024 by Don R
BEWARE/WARNING FOR AIRPORT LONG TERM PARKING!!We stayed her one night before our Ontario flight and then parking our car here for 2 weeks while traveling. Hotel is OK for one night, just no frills and very basic.This was our first and last time we would leave our car here for long term parking. The hotel appears to have a great number of long term building contractors who stay at the hotel and are allowed to park their oversized work trucks amongst the regular hotel guests vehicles. We also saw many transient types that wandered and loitered in the parking lot.The long term parking consisted of leaving your car parked next to the swimming pool!After we returned from our 2 week trip, our car had been backed into by an oversized vehicle which left our trunk with a gash/dent in the upper trunk area! We notified Hotel Management who basically told us: "they were not responsible for any damage to vehicles on their property."Save your money and avoid this place. MUCH cheaper to take an UBER to the airport. I wish I had!
-
January 2024 by Ariana Lopez
This place is horribly managed by DAVID & LORINEA. I highly recommend you to avoid speaking with both if you want to be taken care of with professionalism. Both MUST be replaced ASAP.I’ll be contacting corporate to make sure this happens.I’m open to answering questions to the public of the exact details.
-
January 2024 by Laurie Benjamin
The floor/carpet was sooooo sticky and gross ?
-
January 2024 by Luis Tamayo
Very comfortable Friend Sebastian, excellent
-
January 2024 by Louis andre Cardona
Problem with the toilet problem with the sink they kept leaking took forever to get someone to clean it up and repair it at that point I said give me another room they said they had no rooms available but looking around I saw many rooms available so I counted the manager to come up let’s look at his random room if it’s empty you’re gonna give it to me for free or at least tonight and then I’ll continue to pay the rent he told me I need to go to corporate office called corporate office no answer they said will call the hotel and speak to the manager directly I said you have a Gmail I’ll send you photographs of the damage sent him photographs never heard an answer back so I left the hotel just grandpa Auto is very cleanJanitorial and maintenance bed linen towels soap and toiletries were on point but the staff watch how to help the common person when they had a question or needed help
-
January 2024 by Dale Moore
Sleep well ?
-
January 2024 by Rick Gray
Never been
-
January 2024 by Douglas Kidwell
Perfect location, great people, very clean, airport 3 mins, great restaurant on
-
January 2024 by E Blair
I really enjoy the proximity of this hotel to the airport, and especially the airport shuttle service when I have a 5am flight. Very convenient and appreciated. Uber and Lyft is difficult to get so early in the day from here. Nice rooms and staff. Excellent Mexican food and Margaritas right next door.Safety: I alway feel safe here. Usually never any vagrancy or nefarious activity in the area.
-
January 2024 by john bahnan`
Has the bandiest Team ever , room always smell bad , and team members not working to help customer to be happy .I had the worst experience everThe room already had musty stench I didn’t and repeat I didn’t have a dog staying there that’s where I meet with the dog sitter….. now because you have nothing better to do and you team half way cleans don’t start with me and took my money that I should be receiving back thanks in advance
-
January 2024 by Jim Norton
Clean room, comfortable bed, shuttle to and from airport, very nice. There's a Mexican restaurant next door which was handy. Price was reasonable for park and fly rate. I would stay here again.
-
January 2024 by Karen R.
Reservation were made several weeks ago for multiple rooms. We caller a couple time to confirm our reservations before we arrived and each time the reservation desk was confused. Upon arrival our rooms were not in order and some of our group walked into their room to discover it was already occupied . What a mess. They need to change their name to worst western in my opinion.
-
December 2023 by Bradley Nakaji
Good Rooms, great service and okay location.Did not like the breakfast.
