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June 2023 by Tameika W.
Always a hassle when I come to this place it's pathetic. I mean every single time it's an issue
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February 2023 by Pablo L
Great customer service, management went above and beyond. Very friendly!
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November 2022 by Kahu
This is the worst bank I’ve ever dealt with. Since opening the account it’s been nothing but problems. Calls get disconnected every time and they do not call back. Worst customer service ever. Completely unprofessional. Closing account and taking our business elsewhere. Avoid!
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February 2022 by Sharon Lewis
PNC Bank just opened in California after taking over another bank chain. Reason I am with PNC is they were originally the RBC. Please note, I have used the PNC Corona branch and they do a great job. This one, on Holt, in a grocery store, meh...was not worth the drive. I had to deposit some funds, and TWO tellers were working with ONE customer...thats fine, I'm patient, however, after 20 minutes, when the two tellers had not acknowledged me, no hellos, not even a look I left.Not that it matters to anyone, but I have my business accts with this bank, they have now been moved to a bank that likes their customers. PNC has never given 'stellar' service.....but this was the proverbial 'straw that broke the camels back'.....look if you want to bank, be smart, go to a credit union, they pay you more interest on your money and are happy to have your business.And to add to this story, I had called PNC 3 times, each time being on hold for 20-30 minutes....thats fine, I was working, but then when it rang thorugh the message said 'no one can take your call' .....lol are you getting a theme. I then went on their Facebook page, complained and their text in a box person said someone would get back to me as soon as possible.....its been a week. No one reached out.Don't bank here unless you can go into a branch like Corona where people are professional .
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April 2021 by Thomas G.
This shady bank has deposited our check for fairly decent amount and doesn't show it has posted to my wife's account. I am ready to call FDIC and BBB on these clowns. The check has cleared the other's part account. This bank is straight up bad and service plus their app is horrible. A star minus should be more appropriate. Stop using customer's money!!!! It's straight up poor banking practices especially taking over a week to post!!!
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December 2020 by Stacy Queen
Great service but not open on 11.23.20. Sign said temp closed with no time frame or anything.
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November 2020 by Roger Wu
BBVA Bank, to me, is a bait-and-switch lender. What they initially offered me for their HELOC program, was drastically different than what they finally approved. I have a credit score around 800 with about 60% equity still in my house. What they offered me was really an insult, especially considering the amount of documents they requested and the time it took to get approved. They even asked my insurance agent to modify my homeowner insurance policy without my approval! Do I really have to give them a star?
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July 2020 by Sherri B.
bbva is the worst bank/credit card customer service i have ever received. they took 2 payments from me in 1 month. worst non friendly app that a agent couldn't see pending and took a over the phone payment.
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June 2020 by Brandon Bairian
Late fees when paid on time . Called them on it and removed without question . Banks like this count on you to not notice while they rob you blind.
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June 2020 by Glen Anderson
I had home equity line of credit for many years. I paid it off early. I asked BBVA to close the loan and they never did. Months later I got a bill for $50 which they called was an assessment fee. I called two more times over the last few weeks and asked them to close the account. They told me I would have a letter mailed to me and emailed to me within days and it's now been 3 weeks. They reversed the bogus assessment fee but they are still not closing the account. These people are crooks don't do business with them!
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June 2020 by Violet Peaks
NEVER EVER EVER EVER AGAIN. Every single experience/interaction with BBVA has been frustrating. This bank is faceless and useless. Usually the agents try to help, but they have zero authority to fix customer service issues. DO NOT BANK AT BBVA
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May 2020 by Nana C.
Anthony Villanueva was very nice and helpful with all the help I needed. Also we follow him all the way from Corona to Ontario city just to get help from him. I recommended this bank especially with this banker for help. We really like this banker. We are willing to travel all the way here again for his help.
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November 2019 by karlis howard
Good experience with this bank after receiving some help from the lovely ladies at the counter.
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July 2019 by Manisha F.
Opened a account here because I figured smaller company and branches better service, the ladies are nice but overall everything is dated and not 2020 nothing live , takes days to credit account atm machine frequently broken and it's takes average of 8 days to credit your account, trust me you will regret using this bank they nickel and dime you for everything. Customer service reps don't have info on branch overall bad service , maybe would work if this was 1990
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July 2019 by gene thomas
My money got stuck in an ATM machine I notified the branch and they seemed a little with me it was $1,100 once they got the money retrieved they failed to reach out to me and let me know my money had been located very unprofessional