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December 2023 by Crystal Rose
Customer service is trash, Every single person running the front desk except for the new guy is weird rude and not helpful and they are constantly watching EVERYTHING. No privacy at all !!! They did not clean my room the days I asked for service. I asked housekeepers to at least throw the trash and they wanted me to go to housekeeping and dump them and made me take my towels to instead of providing me some right there. The housekeeper went in my room one time to clean finally and then blamed me for a dent in the wall that was there when I arrived. Make sure you report any damage if any because they will take your money!! Seems like a scam to me .This crew makes this hotel an awkward and uncomfortable place to be !! I’ve been here 3 separate times and there staff have always been rude. NEVER COMING BACK ?
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November 2023 by Marc Edwards
Booked through a 3rd party under company name and hotel refused to allow employees to check in for prepaid reservation. And refused to work with 3rd party to issue a refund for unused room. Avoid this place.
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November 2023 by Mikey Anderson
Unfortunately it started with false advertisement when I checked into our room and found out that our room wasn't available and I would have to pay an extra $10 for an upgrade. The elevator was broken. The breakfast was shut down at 9 am. The hot tub was out of commission. Overall just a depressing stay. The only reason they got 2 stars. It's because the beds and room were decent. Definitely don't recommend.
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November 2023 by Gloria Block
The room was NOT as pictured--Far from it-The overstuffed chair had a huge hole in it with batting coming out-the lamp shade was hanging by a thread-the window screen was hanging off so we could not open the window-the dispensers were empty in the shower-and the free breakfast was a joke. The elevator was broken and more. Not what is shown in the photos.
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November 2023 by Marc E.
Reserved room through 3rd party and put Company name (bosses) name on reservation. Hotel refused to let my employees check in and also refused to work with 3rd party on a refund despite the room not being used. I would not recommend this place as even after multiple attempts to resolve the issue the hotel still refused.
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October 2023 by Kelly Higbee
Bed was ok. No cleaning service after we were gone all day. Had to ask for extra towels... ? Breakfast was ok.. near target atore to frt Starbucks. Yeah.. over all ok. All in all..probly ok die quick overnight.. but.. yeah...
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October 2023 by Bregan Schultz
Hotel was nice and clean. Great breakfast in the morning and customer service was on point! Very helpful I will be returning.
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October 2023 by Michael Dunton
Decent enough on the inside. The best part is the value considering that prices skyrocket as you get closer to DTLA. The area around the hotel seemed sketchy as police were active in the area during the evening.
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October 2023 by Cassandra C.
Room was infested with roaches. Had a hard time with front desk in regards to this matter so decided to leave after only staying in the room for 3 hours but thankfully the next day had returned back to hotel to speak with the manager in which he assisted me with a full refund. The manager was understanding and helpful but other than that the front desk staff was rude and didn't know what they were doing. I would not stay at this hotel again. The water didn't run well, the hotel smelled like marijuana and homeless people were outside soliciting the area.
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September 2023 by Stacy Lee
Had a horrible experience with all of the staff I encountered. From the girl who checked me in at night, a man who was rude on the phone and even hung up on me at the front desk, to an argumentative manger who didn’t care about reconciling any part of the visit or apologizing for his unprofessional staff.I even left early because of the extremely uncomfortable conditions and a dog that wouldn’t stop barking. Sadly I won’t be staying at a Wyndham again because of this experience.
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September 2023 by MrVincent
This is an absolutely HORRIBLE place. I got my tire slashed on my 2023 Jeep Grand Cherokee just checking out. The homeless people hang out and use the free wifi. NEVER again. Ghetto place.
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September 2023 by Sarah Cooper
We stayed here because it was pet friendly. We were stuck in California waiting on repairs to our vehicle.. stay for the most part was friendly but had to understand with heavy accent. You can tell it a old building and the room could use some renovation. They could spring for real blankets and comforters as it was a sheet and thin blanket then another sheet. Pillows were nice. I felt very uncomfortable taking my dog out to potty as the first morning we went out there was 3 homeless persons hanging around acting very strange, I ended up asking my husband to take the dog out if it was later at night or early in morning. Then last afternoon we were there I took my dog out to walk and there was a homeless man sleeping between a storage container and the back of the building needless to say I headed back in. For being non smoking rooms we sure did smell a lot of POT! Was very disappointed in that. The breakfast was very sparse you could have pancakes, toast, oatmeal, small snack cake,or cold cereal and they only had milk for the cereal one morning???? How do u eat cold cereal without milk??? I thought with it being a Wyndham it would be a little better.. not so much when I asked about my deposit (50$) I was told it would be back on my card in 3-5 business days we shall see if it happens. Unless there is absolutely nothing else open I would not recommend this place and yes I plan on email Wyndham headquarters about our experience.Rooms: Rooms need to be revamped to say the least, the shower knob needs fixed I had to use both hands just to get it to turn slightly. No elderly person would have been able to work it.Safety: After seeing 4 different homeless people hanging around or sleeping behind the building. I felt it was very unsafe for a women alone walking her dog.Food & drinks: Breakfast was nonexistent really, why would you offer cold cereal and not have milk for it?
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September 2023 by Monica C.
I should had read the review before we checked in this Nasty old place . The lady at the front desk was rude as f. didn't care to look up or speak much as we checked in. all through out the hallway it smelled nasty and once your in the room there is a stench smell nasty as f we couldn't stand it. everything looked so old and the door lock looked like it had been broken into in the past. we felt we got coned by there online images of this place. we didn't feel safe so we checked right after and again we had to see the rude lady at the front desk didn't really care to look up and ask why we were leaving so soon. stay away don't do it don't trust me go find a better hotel.
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August 2023 by Harrison Chu
My wife booked a room here. We called ahead at 2AM and asked what time was the earliest we could check in, and to our surprise was told 4AM. We show up, only to be told "no", and that we couldn't check in until 2PM. We ended up sleeping in the car, without A/C, during this crazy heat wave. To further complicate things, after waiting all morning in the heat, we couldn't check in still due to some policy on the incidental deposit (required it to be charged to the same card used to book initially, unwilling to accept cash or a separate card??). So we say okay, fine, we made a deposit to the credit card but it won't post until the following day, so we just requested for them to either cancel the booking and refund us, or preferably change the reserved dates to the following day. What do they do? Neither. They were unwilling to concede ANY sort of leeway. I was courteous and respectful the entire time we spoke, despite having spent all day baking in the car in their parking lot trying to resolve the issue, and I eventually even offered to pay for a the partial day (it was midnight by this time, nearly 24 hours after our initial arrival at 2AM), if they were willing to allocate our payment to the following day, as we were simply desperate for a shower and air conditioning, having sat through 107°F in the car with a malfunctioning A/C unit. The front desk employee extended not a single courtesy to us, didn't even offer so much as a cup of water to us after the entire ordeal. They took and kept our money, despite never allowing us to ever step foot into a room, despite their own employee misinforming us about the check in time, despite literally refusing our money while citing a technicality that renders obtaing the room the same day impossible in reality, and apathetically made no effort whatsever to extend even a paltry amount of courtesy or service to us throught the entirety of this outrageous incident; they even refused to allow me to borrow the restroom and told me to go ask the Carl's Jr next door!! It is plainly clear for anyone to see these people have zero interest in their customers, the only thing they care about is money, and they have no scruples about taking money they did nothing to earn or deserve. The only comfort I can take from this entire nightmare is that you can only treat others so despicably and callously for so long before it eventually comes back to bite you in the a**, and considering this is how they choose to run their business and treat their customers, I have no doubt it won't take long for them to be reap what oats that they've sewn.Noteworthy details: Obominable lack of customer service, morals, or ethical/humane business conduct.
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August 2023 by Sonjia Munoz
I absolutely love the rooms here. The beds are so comfortable and the pillows are the best I've experienced at a hotel. Unfortunately I became sick and had to go the hospital unexpectedly. Bcuz of that, my boyfriend was trying to take care of everything so I would've been able to come back with no problems, once I was released from the hospital. They wouldn't allow him to do anything since it was under my name. He explained the situation and even had my license. There shouldn't have been any problems since his name was added to the room from day 1. The staff there has always been so nice and helpful so it made me sad when I got released and found out that they removed all of our belongings from the room and said we couldn't stay there anymore. I was looking forward to going back and relax in our room but it didn't work that way. I wish I didn't end up in the hospital bcuz we would've never had the issues and still be guests there. I would definitely still recommend this place just would advise to avoid any health problems.Rooms: Beautiful and clean
