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August 2021 by Tomasz Kargul
Hi, do you have any of these products for sale ?? This is modern amber jewelry.
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April 2019 by Alina C.
THE STAFF IS SO RUDE! I walked in and all of them looked up at me and just went back to what they were doing...there weren't any other customers there... When I finally got someone to help me, she was very rude and obviously didn't care about customer service. I honestly wish I could give them 0 stars.
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November 2018 by Mitchell C.
Went in this past weekend with my future fiance on the recommendation of some good friends of ours. We were in the market for a setting for her engagement ring. We only needed the setting because we already had a diamond for the ring. Isabel helped us out and she really couldn't have been any better. She wasn't aggressive and was sure to make all our options known to us. My girlfriend and I aren't really in the know when it comes to the diamond game, and Isabel caught on to that and educated us a bit. My girlfriend decided on a setting and now we wait two weeks for them to craft it before we go back to get the diamond set. Since they aren't a huge chain, the spot itself may not be as nice as a Robbins Brothers, Jared, Tiffany's, or something of that sort. However, my girlfriend has recently visited some of the bigger name stores and felt she got more of a personal touch from Ontario Jewelry Mart; that they really wanted her to find exactly what she was looking for rather than pushing her for the sale. Big thanks again to Isabel who made what could've been a stressful encounter into an easy, painless transaction. I'm really excited to see the final product!
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October 2018 by Andy A.
Came here around 1030am since all the other places in the area are open at 10. I saw they were opened at 11 so I went to do a couple more errands than came back. I showed up around 11:15am and the doors were still locked but the open sign was on. Started to walk away and they opened up and asked the guy if I can get pricing on cleaning and he said "oh no one is in til 12-1" Guess I wasted my time coming here.
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July 2018 by Alex R.
My fiancé bought my engagement ring from here a little over a year ago, in March of 2017. Each jewelry counter here is owned by different people. When he walked into the building, most of the other jewelers ignored him. However, there was one jeweler who greeted him, I believe his name was Sam. He and his wife run the jewelry counter (and actually own the building and rent out the other 4 or 5 jewelry counters to different jewelers) and they were sooo amazing. I wanted a rose gold ring, with a pear shaped diamond and a single halo. They didn't have that setting, so they told my fiancé to come back in a couple days and they'd have some settings made for him to choose from. My fiancé came back and they had 3 settings for him to pick from. Sam also suggested 2 different diamonds for the settings, one was 1.1 karats, the other one was .93 karats. The price jumps dramatically once you go over a karat. Sam was great because he didn't try to upsell my fiancé. He actually encouraged my fiancé to go for the slightly smaller stone because it looked the exact same as the bigger one but was less expensive. It was also a good quality stone. Once my fiancé chose the setting and the stone, they took a day or two to get it all ready for him to pick it up. They were so kind through the entire process, they stayed in contact with him thru all of it, gave great suggestions, and most importantly, they were not trying to just get money out of him. They genuinely wanted to help and make sure that my fiancé was happy with the ring and the price. They even sent us a Christmas card! Later in the year, I lost a small stone around the halo. They replaced it free of charge and had the ring ready and waiting for me the next day. You can tell this couple is passionate about what they do! They aren't like your average joes who work at Kay Jewelers. He knows his stuff and he was very upfront with my fiancé, no car salesman-like tactics. And the ring is BEAUTIFUL. It's exactly what I wanted and what I showed my fiancé I wanted. I couldn't be happier!
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May 2018 by Angelique D.
HIEP is the best! He's the guy in the corner! He has great customer service and doesn't rush you! Although he doesn't have a case he can help you build a ring you'll be happy with!
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April 2016 by Bina Mehta
Friendly and pleasant
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July 2015 by Jack R.
My experience is that they are both totally untrustworthy, deceitful and dishonest. I looked at a diamond in his store and couldn't decide on the spot if I wanted to purchase it so he convinced me to put a $300 "hold" till I decided. Two weeks later I told him I did not want it, he kept my deposit and told me to come into his store and "find" something worth the $300 "hold" money. No agreements or any paperwork was ever signed. His logic was that it was a deposit that was not refundable. I never agreed to buy anything. Get every little detail in writing from them or they will totally rip you off and take your money. I had to go back and forth with American Express to recover my funds and 6 months later it still is not resolved. I just couldn't believe how they lied to American Express. Save yourself the headache and buy elsewhere. If they are dishonest about a simple $300 "hold" .... I certainly would not trust the quality of their diamonds !!!! BUYER BEWARE !!!!!!!
