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March 2024 by Lloyd Ennin
Incredible professional service Alex as well as the staff inside were very friendly, knowledgable and kind. My service was done very quickly as well. Highly recommend!!!
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March 2024 by Ronnslife35 RL35
Most Everything was great i showed 35 mins early just to be sure i found the spot but you didnt start servicing my car until almost 15 mins after my scheduled appointment and i thought you would have vacuumed the glass a little bit better but then again thats not your job per say, everything else was great friendly people and glass was fixed quickly thank you for fixing my window
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March 2024 by Leticia Mendoza
I was very pleased with the customer service when I had to take my car in. They were accommodating to my schedule and worked quickly. They did great work replacing my windshield.
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August 2023 by Robert Gonzalez
My mirror fell off from the heat. I went in and they fixed it on the spot.
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April 2023 by Bruce Kupper
Great service. Took less than 1 hour in our driveway. Felipe was very courteous and professional. Would highly recommend All Star Glass.Service: Auto windshield replacement
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August 2022 by Pamela C.
While driving to work this morning my husband's windshield was hit with a very large object and not only did it put a crack in the windshield but it put a hole in the windshield and small tiny pieces of glass flew into the car. Thankfully he was OK. Since he is 50 miles from home, I didn't want him driving with his windshield in that condition so I called my insurance company Mercury. They referred me to All Star Glass in Van Nuys. They were able to get me a same day appointment with two guys showing up to fix the windshield within five hours of my call. They were quick and efficient and super friendly. Job well done. I highly recommend All Star Glass in Van Nuys.
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April 2022 by Sheila Sun
I had a really good experience: front desk ladies were super friendly and on top of things. Installer (Angel) was waiting for me when I arrived. He even checked my tire as I got a low air indicator that day and found a nail. I went to American tire right away to patch it up.Angel let me know he might have dropped a rain sensor pin but they will order it and call me to meet me where I am. Two days later, I got a call from the manager himself. He drove to where I am to check on the sensor. It turns out only older models have the pin. It just have to be hooked up tightly.I'm impressed by their honesty, friendliness and professionalism.Highly recommended.
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December 2021 by Corina Valenzuela
Quoted online and called to book an appointment. Their website automatically picks the cheapest windshield based on year, make and model. When you call, they ask for more specific information to make sure that the windshield is correct for your vehicle and to provide a final quote before booking your appointment. I was able to utilize the mobile service and my AAA discount. Alyson, at the appointment call center was very helpful in making sure my appointment time would work for school drop off and pick ups. This was such a big deal to me! Eunice, at the Ontario location, was especially patient, friendly and helpful sorting out some confusion over lane departure feature. She was beyond professional! Luis, the technician who installed my new windshield, was so efficient and friendly. He took the time to answer all my questions. Thank you to Alyson, Eunice and Luis! I'll recommend to my friends and family because of your amazing service! All Star Glass, please recognize and reward your staff! They truly went above and beyond!
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December 2021 by Andre Mendes
The online estimate was $305 but when I called to book the appointment the total cost came out to $595 because they had to add molding and a rain sensor. I ended up booking my appointment with Safelite. The online estimate was $319 and the total came out to $359 with molding, rain sensor, disposal fee and tax. It's not a good business practice to give a low ball estimate and then try to upsell once you have the customer on the phone.
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November 2021 by Corina Moynihan
Quoted online and called to book an appointment. Their website automatically picks the cheapest windshield based on year, make and model. When you call, they ask for more specific information to make sure that the windshield is correct for your vehicle and to provide a final quote before booking your appointment. I was able to utilize the mobile service and my AAA discount. Alyson, at the appointment call center was very helpful in making sure my appointment time would work for school drop off and pick ups. This was such a big deal to me! Eunice, at the Ontario location, was especially patient, friendly and helpful sorting out some confusion over lane departure feature. She was beyond professional! Luis, the technician who installed my new windshield, was so efficient and friendly. He took the time to answer all my questions. Thank you to Alyson, Eunice and Luis! I'll recommend to my friends and family because of your amazing service! All Star Glass, please recognize and reward your staff! They truly went above and beyond!
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August 2021 by Andre Nanni Mendes
The online estimate was $305 but when I called to book the appointment the total cost came out to $595 because they had to add molding and a rain sensor. I ended up booking my appointment with Safelite. The online estimate was $319 and the total came out to $359 with molding, rain sensor, disposal fee and tax. It's not a good business practice to give a low ball estimate and then try to upsell once you have the customer on the phone.
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August 2021 by STEVEN Alvarez
This place sucks went in to order a windshield .they told me we go by appointment only so I wait two weeks just to find out the lady never order it .
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March 2021 by John B.
This glass shop is tops and the services provided are first rate. Staff is professional and you can't beat the rates.
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March 2021 by Daniela Rodriguez
Did need to change may windshield-I trust this people and are fast
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February 2021 by Jenny N.
The worst customer service you would get if you go to this location. Don't expect them to give you a call after work. No apologize but full of attitude. Be prepared to wait for 5 hours to have your windshield replaced! Horrible experience.
