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April 2023 by Shana Baker
Worst pharmacy experiences ever. They fill a different amount then the prescription is called for and then don't tell you and then can't tell you why they filled the prescription different after you find out on your own. They tell you prescriptions are over the counter when they are not, they are prescription only, so they don't fill your prescription. They tell you something is not covered by your insurance when it is. They continuously don't fill prescriptions and then you have to call and fight with them to tell them that something should be filled and is not over the counter for them to finally say, oh we are just out of stock we have to order it. So it takes days longer to get a prescription. I've even had to call every pharmacy is the around to find somebody that had a prescription in stock and ended up having to go to Woodland to pick it up because they waited until Friday to finally figure out that they needed to order something 2 days after they got the prescription And they wouldn't get it in until Monday and it was needed for the weekend.
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January 2023 by jamie farquhar
Great store, friendly employees
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November 2022 by J D.
Terrible pharmacy. I hate to use the word lie but they don't tell the complete truth. They tell you the medication is out of stock and they have ordered only to find out they never ordered and processed the wrong insurance info which is why no medication. Very annoying when you're waiting days!!! No professionalism. I also went for a shot. Seriously NO ONE waiting. I waited 30 mins past my appt time. WHY?!! Just terrible. I'm tired of dealing with this place. Convenient or not I'm going elsewhere.
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November 2022 by Malureenah B.
I am new to this area and I was forewarned about this Walgreens from friends and family. I didn't believe it till I experienced it myself. The staff that work at the pharmacy are so damn rude! When you call to refill prescriptions, they never answer their phone, or they have you on hold for a long time or when they do answer they are so rude and they literally try to rush you off the phone. This is the first Walgreens location I have ever had such bad customer service. I have family and friends who lives in Plumas Lake but they all get their medications filled at the Walgreens in yuba city because of the horrible customer service at this location in Plumas lake and that's just sad because we all live in this area. I work in customer service and this is unacceptable. The staff here needs proper customer service training. This is ridiculous! I will be contacting their corporate office.
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September 2022 by Dogs are Kids too
Incredibly rude. Will it kill people to say thank you or that’s all have a great day? No clue the rude broad was done with me so I stood there for a few seconds for no reason. I said thank you and it made me feel better. If you hate your job, don’t take it out on us.
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March 2022 by Nancy G.
I will never shop here! Heather was checking out customers and I asked her a question and see if she could reach the MOD! And said why that's not my problem! Customer service
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January 2022 by beth franck
Incredibly rude. Will it kill people to say thank you or that’s all have a great day? No clue the rude broad was done with me so I stood there for a few seconds for no reason. I said thank you and it made me feel better. If you hate your job, don’t take it out on us.
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December 2021 by Rene C.
Great place to shop enjoy the high fridge enjoy the customer service looks great floors are clean bathroom are clean as well the atmosphere is also great it's has a lot potential in the surrounding areas economically growth to expand and also it's great area also thank you for experience by the employees are also awesome thank you for much also
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December 2021 by Ben K.
Never again will I call the Plumas Lake location located on River Oaks BLVD., I called them to enquire about the COVID vaccine and was treated very rudely. The associate sounded very disinterested when answering my questions about it. And once she said that I had to schedule an appointment for the vaccination online she promptly hung up on me. I had other questions that I had wanted to ask, but after today's treatment over the phone, I'll just take my business to a different location where the staff is very much friendlier. For a store that was not busy at all at the time I was calling (I was driving by on the road when I called, so I know that the parking lot was almost empty) they sure were in a hurry to get rid of me. This location is local to where I live so it's convenient for me to just walk in and get a few things, but I've never been treated like that over the phone before and I am seriously annoyed that they didn't want to take the time to care.
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December 2021 by Richard K.
Never again will I call the Plumas Lake location located on River Oaks BLVD., I called them to enquire about the COVID vaccine and was treated very rudely. The associate sounded very disinterested when answering my questions about it. And once she said that I had to schedule an appointment for the vaccination online she promptly hung up on me. I had other questions that I had wanted to ask, but after today's treatment over the phone, I'll just take my business to a different location where the staff is very much friendlier. For a store that was not busy at all at the time I was calling (I was driving by on the road when I called, so I know that the parking lot was almost empty) they sure were in a hurry to get rid of me. This location is local to where I live so it's convenient for me to just walk in and get a few things, but I've never been treated like that over the phone before and I am seriously annoyed that they didn't want to take the time to care.
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November 2021 by Marie Nay
Absolute worst pharmacy experience. The medications are never ready. They close early and the pharmacist is not accommodating or helpful. There is no communication. It seems like they want to avoid providing ordered medications.
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May 2021 by Marie Harvey
Absolute worst pharmacy experience. The medications are never ready. They close early and the pharmacist is not accommodating or helpful. There is no communication. It seems like they want to avoid providing ordered medications.
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March 2021 by Sadie M.
Love this store! Online orders are always done super fast and curbside is very quick. Friendly employees too.
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February 2021 by Gregory H.
Tried to do some shopping and found out Walgreens got rid of the hand baskets to carry your items in, for those who don't want to push a full size cart around. Hey Walgreens, here's some free advice: If you have something that makes your customer's experience easier or more convenient DONT GET RID OF IT!!!!!
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February 2021 by Heather M
The only reason I'm giving this store 3 starts is because I really love using this store for last minute things we need and most of the store employees are great.My biggest complaint is the pharmacy. I've had too many encounters with rude pharmacy staff over the phone to just let it go. I cannot think of a single time I've called their pharmacy and had someone polite and helpful. They will literally cut me off on the call and talk over me when I'm in the middle of asking a question and be given one word responses and the overall experience is just poor. I would rather drive 45 minutes to a pharmacy than use this one that's 5 mins away from my house.