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March 2023 by Ash S.
cashier was so rude. we were standing behind the customer who was checking out for around 5 minutes with no line and then when they finished checking out we stepped forward and the cashier yelled at us for not being in a line that wasn't there, there were no signs and no people there so how are people from out of town supposed to know? the cashier again tried to embarrass us in front of the entire store. and she called us rude. we weren't talking because the person i was with is hard of hearing, so when she accused us of cutting the line another customer came and defended us and the cashier argued with him. it was just really upsetting and we felt humiliated.
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March 2023 by Nicolette K.
this pharmacy has absolutely gone downhill since the last couple years. There are many workers there who just seem to absolutely hate their job. Especially when you're walking around and trying to find some thing and you ask someone what aisle it's on they just look at you like how dare you ask them. Pharmacy on the other hand. I've always been polite to me and I don't see many issues except for the lines gets so outrageous and there only be one person working the front. I really think that with the amount of cash registers they have back there and the downtime they get during the day they could find a way to be more efficient in running the more busier hours whenever I have to go pick up my prescription I know I'll be there at least 45 minutes.
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February 2023 by David F.
No wonder the CEO quit. This store should be shut down ASP They don't give a ---- about customers. The new pharmacists are MEAN people. This store will never have what you need and DON'T care. The new pharmacists are the front of Rite Aid, total mean non caring things in human bodies.
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September 2022 by Marian C.
Should have an option to add negative stars. Single most incompetent pharmacy I've ever experienced. If this location can't fix the issues maybe just pull the pharmacy? You have locals like myself counting on the usual consistency of Rite Aid Pharmacy and this location continues to fall BEYOND short. What an absolute shame to polite the Rite Aid name. Get your *hit together!!! With ZERO sincerity, from an extremely pissed off mother.
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April 2022 by Roy F.
Bad customer service in the pharmacy. They cannot communicate and have the worst wait times.
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January 2022 by Ava B.
I Would Love To Give This Rite Aid A Five Star.... The Only Reason I'm Not Is Because Of A Manager Named "Matt" I Got Excitement Customer Service From Two Ladies That We're Up In The Front That Directed Me Where To Find The Things I Needed. Didn't Get Their Names They We're Working Thursday (1/13) Around 1/2PM. The Reason I Felt Uncomfortable Was Because Of Matt. As I Entered The Store I Walked Straight To The Cough Medicine Aisle, There I Could Hear Him Cussing Loud, Talking Down On The Other Workers And Simply Showing Absolutely No Proper Work Etiquette. I Tried Brushing It Off As I Didn't Want To Ask For A Manager To Complaint About Him. A Few Minutes Earlier I Then Walked To The Cleaning Supply Aisle And There He Was On The Same Aisle Talking To A Customer And To This Customer He Kept On Talking Down On The Other Workers Then He Said That He Was The Only Good Manager At The Location And That The Place Would Be "Sh*t" Without Him???! If He's Like This I Can't Imagine What The Other Managers Are Like. Who Let This Man Become A Manager? I Was Absolutely Disgusted By Him That I Just Dropped My Things And Left. Absolutely DISGUSTING. Will Never Be In There While He's There. Reminded Me A lot Of The Grouchy Old Lady That Used To Work There.
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January 2022 by Morris M.
Just received great service over the phone transferring prescriptions from out-of-state. The pharmacy tech was very friendly and helpful.
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December 2021 by Lee J.
It pains me to write this because for the past 6 years I have had a fantastic experience with the pharmacy at this Rite Aid. Every employee has been friendly and helpful, always. Unfortunately, there is a new male pharmacist working here now. He "wears" surgical masks that do not fit securely on his nose so the top of it is at his upper lip 99% of the time. The other 1 % of the time he is fiddling with it and pulling it up. This is a disaster because he is the main pharmacist at the biggest pharmacy in Ojai. He comes into contact with more sick people than anyone in town...and we are still in a raging pandemic. There is literally no excuse, and I mean no excuse, for any of us, let alone a PHARMACIST, to have not found masks that fit securely covering our noses and mouths fully two years into this pandemic. Is someone at Rite Aid sees this review and if I notice improved mask wearing by this pharmacist, I will update this review. If not, assume no news is good news. Do better, Rite Aid pharmacist. Much better.
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August 2021 by Christian G.
GRUMPY LADY NEEDS TO GO!!! ASAP!!!! I've heard from multiple employees and regular customers that she isn't FRIENDLY or POLITE. what has this world come to nowadays?? can we go back to the old days when everybody was kind to one another and helpful, not GRUMPY, IMPOLITE AND RUDE??? Definitely a bad look for Rite Aid. such a SHAME. used to love coming here when she wasn't around, now I dread even looking in the direction of this establishment now that she has left her distasteful attitude on the store's reputation. I hate to say it but my visitations to the store will be on hold until action is taken!!!
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August 2021 by Drake B.
Came in to get ice cream the other day. I came across an old pal of mine- and proceeded to have a conversation with him. After checking out, I found out that the older lady at the front desk who helped me, yelled at the friend who I was having a conversation with. She always seems to have an attitude towards everyone who comes in. She can go kick rocks for all I care! Unfriendly!!!!
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July 2021 by BooMer S.
This Lil Store Has a lot of products and More Than You Need. Witch Is Awesome!! Only Thing You will get is what you need. All Staff there is miserable, And can tell they do not want to be there or Help Anyone Coming In. Pharmacy Sucks! Never Willing to Help, Rather Give you a Run Around Or Make you Wait Long Times Like a Busy Hospital?! Writing this today, Because The Rest Happens Every Time I'm In There. But today I was Refused My second Vaccination shot because looks on Employees faces and demeanor Mind You All 6 Workers In Pharmacy Showed They Just Didn't Want to do it? No explanation, Just we can't do it today come back 2maroow. I asked When? Blank looks all around..... Maybe 2maroow After 9:40? We'll see?? Mean While Nation Wide They are asking you to go get it done. I stepped up and took time off for others to get this done! But This Is Why People And Community's are Broken. No one Cares or wants to care unless it's them? Think I really want to go get this done. No, it's for others to be safe. But Rite Aid Dose Not Aid To Caring. Just Buy and Get OuT Quick, If There Staff will let you.
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March 2021 by Kaila C.
My husband and I always get our son Very Berry trolli gummy worms from this store there his favorite and ours as well! The past 3-4 weeks they haven't gotten any in stock and keep telling us to check on Tuesday or check on Friday because that's when they get there shipment in supposedly. Y'all need to get your s*** together and actually keep your store up to date with all your products.
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July 2020 by Malorie V.
The worst experience I've ever had as a customer anywhere. I went in tonight with my boyfriend who hurt his foot and is on crutches. I wanted chocolate and he wanted a foot scraper for the calluses on his hurt foot. The one he liked only had the display one. So we went to the front for help to find one to buy. I asked the employee behind the counter with grey hair named Cindy for help. Later found out she's the supervisor. She didn't understand. So instead of coming over to help or asking me to describe what I needed, she yelled at me and my boyfriend on crutches in the store full of people "what do you want?! Well I don't even know what you're talking about!" And among some of her rudeness towards us she then directed it to the young coworker of hers shouting "just go help them find it!" We've never been so embarrassed or insulted in public. But the worst offense was there are endless signs (including 3 in front of the door) saying to wear a mask at all times while inside. Cindy throughout the whole 20 minutes we were there never wore her mask. It lay on her neck under her chin as she rang up customers and yelled at some. The other girl couldn't figure out how to get the foot scraper for us. We both agreed we didn't want to spend our money there. So we left and spent our money elsewhere and are not coming back. Will follow up with corporate possibly about this employee of things aren't changed. There is no reason at all for a supervisor at a pharmacy to be this rude to someone on crutches and not wear her mask during the covid-19 pandemic
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June 2020 by Franklin M.
My lady was craving a scoop of Rocky Road ice cream but didn't want to go in due to the COVID-19 pandemic and having to cover up. I went in and located the ice cream area and it was closed. What a bummer especially on this beautiful Sunday afternoon when an ice cream would've been a perfect dessert to enjoy.
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June 2020 by Stephan G.
I absolutely love this little store. Has everything I need and more. Employees are well trained and very professional. Can't say there's not another rite aid I've been to that's this clean. Definitely would recommend this store to anyone locally.