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October 2023 by Errol Berry
Discovered we forgot a medication at home upon arriving in California on vacation. Called and spoke with pharmacist Bill who was super kind and helpful, he was able to transfer from our home Walgreens store and fill the RX. Five star experience, grateful customers!
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October 2023 by Kevin O'Donnell
Been going here for 8 years and everyone has been terrific over all that time. So I have never even remotely considered going anywhere else.
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October 2023 by Cee L.
Tried getting my prescriptions filled here but they kept answering the phone and hanging up on me. Terrible service.
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October 2023 by Darin B.
At walgreens app. I ordered my prescriptions on 10-5-23 around 5pm. I requested same day delivery which was available if ordered before 7pm. And it was free delivery. 11am on 10-6-23 I called because is was not received. The pharmacy tech stated that they manually enter it and set it up for regular delivery by ups. So it won't be here for a couple days. When asked she stated that they did that because they use doordash and they charge. I advised her that they should state that on the app because if when people need their meds and order for same day delivery, they should get it. If it says free then they need to do it that way. So charge for that then. Then I mentioned that they double charged me. She stated that because it was ordered on the app then it was entered manually that's why it double charged. When they find that it was done it will go back into my account in 3 business days. What happens if I order $300 in prescriptions, then I'll be charged $600 which is alot and jave to wait the 3 days to get that back. The technician had no sympathy about it. She stated that this is how they do it. Then I mentioned that maybe I'll just change and have my prescriptions moved to CVS She said "ok." She was very unprofessional and this business practice is going to medically and financially harm someone if they needed that money to pay for something important and now have to wait 3 days. Checks could bounce because of it. People can get sick having to wait. Retrain you employees on how to be more understanding and charging people. This is not the first time I had been double charged.
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March 2023 by Kellan Bellchamber
I keep trying to get my prescription and the hours posted are completely wrong. Staff says they’re open until 9:00pm, went before then usually around 7/7:30 for a few days and every time it was closed. Please fix this.
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January 2023 by Debi B.
forced to give one star!2:15 appointment for 2nd Covid Booster. At 2:30 I received a short 9 question form to complete and sign, taking no time at all. I was FINALLY given the vaccine at 3:00 pm... a full 45 minutes AFTER my scheduled appointment - the one for which they texted me a reminder. I was seriously ready to cancel and leave. What's the point of making an appointment? Horrible customer service with a little aside of an apology. If you are in need of vaccines GO ELSEWHERE!
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December 2022 by Becky A.
This is my pharmacy of record when i need prescriptions filled. typically the dr will call in the prescription. Walgreens will contact me when prescription is ready, so I avoid wait time. I used to use the drive thru but no longer because I find the service is much better inside. Jeff the pharmacist is very helpful and will answer any questions you may have. I will occasionally shop for other products at the store because location is convenient; I have noticed since 2020 the inventory on shelves is substantially reduced and some products not available at all. I have been VERY frustrated with EOS gym members totally monopolizing the entire parking lot. ..more should be done to ensure Walgreens has designated parking spaces. Also avoid shopping at all cost..when the Madison Middle school students are released students swarm both the parking lot and store.
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November 2022 by Jonathan T.
This Walgreens is a joke. And at this point, a legal liability to people's health. Not frustrated with the employees. They would love to have more team members to spread the workload. I am frustrated with a company that has a market capitalization of $31B. B as in BILLION DOLLARS MARKET CAP. Last two experiences. COVID-19 shot. Scheduled 3 days in advance. Had to wait 30 MINUTES!!! For a scheduled appointment. Tonight, waiting 5 minutes to see someone. Then told "It'd be a few minutes." Color me shocked! Of course they do because they are SEVERELY understaffed. Waited 15 more then left. 20 minutes wasted. Again. I lose about 30-60 minutes per month to ensure a $31B company can squeeze their profits out of our collective pockets and overburden their employees. I am being serious. I am going to start bringing my laptop so I can work while there instead of staring at the 1980s décor and questioning life decisions. This is American Business. California is the #4 economy in the WORLD. Yet, here we pathetically are. No prescriptions tonight. Thank you Wall Street! I have not left a 1-star review in maybe 5 or more years. I do not like leaving negative reviews. Recommend to avoid this pharmacy at all costs. We have to go here so we are stuck. Jokes on us I see.
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October 2022 by Keith A.
This location is the closest one to me, so I go here instead of other locations. With EOS moving in next door, EOS has taken over and infested the parking lot and during the week from 3-4 pm he Walgreens and it's parking lot are swarming with people going to workout, and the kids from the local schools who go their to hang out, shop, and wait for pickup. There must be a shoplifting problem as they watch the kids and only let a few in at a time. The parking lot is crazy during that time from 3-4 pm and should be avoided unless you want to practice your deep breathing and going to your Zen place. This Walgreens seems small, and does not have a wide selection of some basic toiletries and other items. It has most items, but I was surprised at how things like deodorant were missing so many choices when compared to a Target or Walmart. I know they are larger but they have more choices and their toiletry section is not that much bigger than the size at Walgreens. I worked at Walgreens many years ago and we had a much larger selection of all items. The prices at Walgreens seem a little higher than other competitors, but they do offer a rewards type program and eventually you get some deals and discounts that help out. The staff is usually friendly, but good luck getting someone over to the photo department. They did put a bell there, but that doesn't really help with anything except getting a few dirty looks thrown your way if you dare to ring it.
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May 2022 by Ryan S.
I've always heard so many stories about how bad Walgreens is and I just thought it was some kind of joke, but it's all true!!! I had to go here for a one off prescription. I literally watched the workers argue with multiple customers, and the pharmacist made me wait for 30 minutes and then said he couldn't help me. Why did I even sit there? The employees even laughed to each other after people had left saying things like "why did she act like that you were being soooo nice" it was absolutely astonishing. I get that we live in a world of some seriously awful customers and I hate to say anything negative about people that have to work in customer service because it's so hard, but this was wild. Literally do not waste your time here. There's a million other pharmacies around, just go to one of those. Even if this is the closest, it's not worth it.
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February 2022 by Felipe Monasi
Pharmacy staff at this location is utterly incompetent. Having made an appt. 2 weeks prior, they made my daughter and me wait for 40 minutes for a booster shot before telling us they couldn't give her the shot because she might have been exposed to someone with Covid at her school (a middle school with 800 kids!). Then they defiled her vaccination card by writing the booster dose and then using white out to try to cover their screw up. Then refused to give us a new vaccination card without without.
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December 2021 by David Kim
waited 40 mins on the line and when it was my turn they just hung up on me.
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December 2021 by Brett Haring
Mother went in for covid booster and was not well met. Was told to register online. When I tried to do this for her, the site was balky both on her and my means of access. Not scoring any points for this location, guys.
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December 2021 by Dani S.
Drive through Covid test was pretty easy. Scheduled an appointment online a few days in advance. Did the drive-through test which took five minutes. There was no lines when I arrived. It was around lunchtime on a weekday. The staff was not very friendly at all, they didn't seem to wanna be there. The test results came back within two days. Which was very nice it was sent via email.
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December 2021 by Kirk M.
Here 10 minutes early for booster appointment, waiting 15 before anyone checked me in and still waiting 25 minutes after appointment time. They've given 1 shot in the 40 minutes I've been here. Giving them 2 stars because they're pleasant if not punctual.
