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September 2021 by Google user
Grumpy ladies with little to no respect for customers
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December 2020 by Thomas B.
Needed banking services for my new business, during the pandemic. They were easy to contact, I could get an appointment to meet with an advisor quickly, and was set up and ready to go with no difficulty. Luke was fantastic to work with and I really like having someone like him locally on my side. Great experience.
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December 2020 by Brendon Bolos
Grumpy ladies with little to no respect for customers
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July 2020 by Jaime F.
Super frustrating with these folks. Tried to do a wire transfer to close a home loan. The branch manager has every reason in the book for why he didn't want to do the transfer. I am fully aware that he is looking out for the banks interest and our best interest but the process really didn't have to be so difficult. I have dealt with the manager on Melrose/Hacienda and had such better experiences. Unfortunately, they are closed for walk in business right now so I had to go to this beach. Could have been so much better! A little customer service could have gone a long way.
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July 2020 by Jake R.
I just had a great experience with a former Marine that works at the Oceanside branch. He was professional, courteous, and went above and beyond. He recognized problems before I even mentioned them and was quick to fix. Thank you Luke! Thank you US Bank for hiring military members like Luke and for taking care of former military members, like myself, through your different rewards programs for prior service.
